Kizzanna Fergus Email & Phone Number

London, England, United Kingdom

• Responsible for supplier invoice processing and staff expenses ensuringappropriately authorised.• Uploading weekly payment to the payment system ensuring all controls arefollowed and allocating the payments once cleared in the bank.• Setting up new supplier accounts and maintaining existing account details. • Undertaking bank reconciliation activities including cash book postings.• Promptly managing internal and external AP queries professionally both inwriting or over the phone, avoiding escalation if possible.• Contributing to the month-end process through submission of journals• Supporting during external and internal audits.• Providing training to interns/graduates.• Providing monthly actuals report and answering any queries that may arisefrom the wider team

• Review and accurately process invoices enabling payment to be made inline with payment terms.• Reviewing staff expense claims against the company’s expenses policy,escalating issues as appropriate Perform weekly bank reconciliations.• Support in the preparation of monthly management packs throughsubmissions of journals.• Receive, investigate, and promptly resolve supplier and employee queriesproviding advice and guidance via phone or email.• Maintain Excel spreadsheets, documenting the status of outstanding utilityliabilities and ensuring data integrity.• Work collaboratively with various departments to provide support whenrequired.

London Area, United Kingdom

• Ensuring everyone on the register is logged on to the meeting and call individuals to get an update on their attendance.• Creating breakout rooms and assigning delegates to their designated groups.• Assisting with the setup of microphones and speakers and provide technical support throughout the meeting.• Liaising with the principal examiner to ensure all required learning materials have been uploaded and are displayed as desired.• Commencing each meeting by reading the standardisation brief and checking participants understanding of the platform.• Collaborating with colleagues for larger meetings to ensure efficiency.

London, England, United Kingdom

• Managing the relationship with clients through effective communication when informing them of results.• Respond to various queries via phone and email.• Lead role in training new starters and explaining the results reporting process to internal staff.• Responsible for identifying and implementing process improvements within the Drug and Alcohol team.• Producing and issuing certificates via various channels in line with service level agreements and client specific arrangements.• Role required excellent attention to detail. Responsible for uploading drug and alcohol results, ensuring there are no discrepancies between any information and the correct result is issued.• Provide back-office support to investigate and resolve customer queries and complaints at the request of the Customer Support Team or a Senior Manager.• Record and maintain all customer data appropriately in line with current data protection legislation.

London, England, United Kingdom

on behalf of Rendall & Rittner Limited• Provide cover as a day or night concierge at residential developments.• Provide seamless service to all residents and visitors via the phone, face to face and email.• Building rapports with residents and visitors using strong interpersonal and communication skills.• Remain self-motivated during quieter periods of the day while being ready to work well under pressure to ensure I execute a prompt, efficient and smooth visitor journey.• Performing ad-hoc admin tasks while adhering to security procedures.

London, United Kingdom

• Process Enrolments from Educational Agents for our large network of language schools worldwide (responsible for Brazil, Netherland, and France) and send confirmation documents such as visa and offer letter, confirmation of enrolment and invoices.• Experience of using booking software systems such as AX and Class to record student information in Eurocentres’ client database.• Responding to all emails within the designated 24-hour timeframe in a professional manner.• Interact with the schools to ensure that complaints are dealt with efficiently and sensitively, always pursuing a positive outcome.• Responsible for training new starters.• Work with key members in finance and marketing in a cross-departmental team to make improvements to how the new booking system ran to increase efficiency and reduce workload.

Pimlico, England, United Kingdom

• Charged with rebooking high volumes of student courses onto a newly implemented booking software and updating appropriate excel workbooks to reflect progress which required impeccable attention to detail.• Sourcing data across different software systems.• Working quickly while guaranteeing consistent quality standard of output. • Communicating with members of the booking team to produce precise and dependable records.

Build productive working relationships with team members, managers and customers to provide great service. Routinely interface with customers to analyse and understand key sales drivers in the marketplace.Selected Contributions:▪ Interacting directly with customers to ensure complete satisfaction with the purchasing process.▪ Organising food products, arranging services for customers and filling out relevant paperwork.

London, United Kingdom

Revising electronic shared drive and uploading documents (closed disciplinary cases) into excel sheets accurately. Scheduled interviews with applicants, retained their records and information in a well-organised manner.Selected Contributions:▪ Categorising and arranging hard copy documents through utilising corporate filing system. ▪ Note taking in disciplinary meetings and typing up notes to add to individual’s case file.

Bachelor’S Degree, Business Management, 2:1

High School, 3 A-Levels

Subjects Studied: - Business - Mathematics & Decision Maths - Sociology

High School, 10 A-C Grade Gcse'S

Include English, Maths and Science