Kris Jacobs Email & Phone Number

Dallas, Tx

• Provide order and delivery services for midrange SAN and NAS storage for both large-scale projects and incremental adds

Dallas/Fort Worth Area

• Worked onsite at Bank of America as a Storage Engagement Rep, providing order and delivery services for midrange SAN and NAS storage.

Dallas/Fort Worth Area

• Provided onsite and remote server, network and desktop support for small-to-midsize businesses. Platforms included Windows Server 2003 and 2008, Exchange 2003 and 2007, Windows 2000/XP/Vista/7, Cisco routers, HP switches and other various networking technologies.

Dallas/Fort Worth Area

• Installed and configured Dell PowerEdge Server with Microsoft SBS 2003 software, ActionTec router, 6 XP Professional desktops, and MaximEyes database software for optometrist client; remotely remediated server and desktop issues using GoToAssist remote software• Installed, configured and tested Windows 7 Ultimate x32 Beta and RC software• Diagnosed and repaired HP Pavilion D6600 laptop with Vista Home • Installed and configured small office LAN with D-Link DIR655N wireless router and 4 desktops running Windows 7 and XP, and Office 2007 and 2003• Remotely remediated virus and malware issues on Dell Dimension desktops and Inspiron laptops running Vista Home, and XP Professional and Home• Installed custom Gigabyte desktop with Windows XP

Indianapolis, Indiana Area

• Promoted to 6-member engineering team providing enterprise-wide leadership & technical support to ~300 national Tier 2 desktop field techs• Provided desktop field techs with last-level resolutions for hardware, software, networking and voice issues occurring in corporate, retail, call center, wireless and wireline switch environments• Served as technical consultant representing Field Operations on project teams involving initiatives that impacted the Windows XP/2000 desktop environment• Managed escalation of complex enterprise-wide incidents & outages that impacted the Windows XP/2000 desktop environment & coordinated group collaborations for resolution• Performed pilot testing of Windows XP/2000 images, software loadsets & in-house applications• Updated internal Field Operations website with technical updates, resolutions, outage information & management directives; published daily informational alerts via email, and hosted rotating weekly Field Operations conference calls for all nationwide desktop field techs• Highly remote position which required extensive & effective use of nationwide conference calls, web meetings & remote access tools such as Dameware, RDP & telnetAccomplishments• Proactively played a key role in bringing a critical, nationwide IT project to successful on-time completion to support the unified billing initiative between Sprint & Nextel. This project involved upgrading ~1,200 NCR APC kiosks from NT4 to XP via on-site & remote imaging methods. Performed software testing, identified technical issues, coordinated resolution efforts between vendor & internal departments, wrote process instructions, and provided 24x7 technical support to desktop field techs performing the upgrades• Engaged by management to assist with vendor deployment of NCR APC kiosks• Proactively identified a nationwide DHCP problem affecting TCP/IP-based retail customer tracking devices, which produced cost-savings by eliminating field tech dispatches

Indianapolis, Indiana Area

• Sole on-site and remote IT support of Sprint’s Indianapolis market encompassing field sales, retail stores, wireless and wireline switch facilities and engineering (13 sites, ~200 employees)• Performed retail store buildouts to include backboard and rack installation and cabling• Responsible for data and voice support for 10 retail stores• Provide voice punch-downs and moves/adds/changes• Desktop, router, switch, voice and cabling responsibilities for routine and special project support Accomplishments:• Promoted to Tier 3 technical engineering position• Consistently exceeded target SLA’s• Consistently exceeded customer service metrics• Consistently completed projects on time or ahead of schedule• Recipient of several company excellence awards

Austin, Texas Area

• Installation/maintenance of Banyan Vines servers with IMIII, SMTP, remote access, TCP/IP routing, and disaster recovery• Maintenance of comms infrastructure comprised of frac-T1 and BRI WAN connections, Cisco 2503 routers, Tellus mux and Ascend Max CSU/DSUs, fiber and segmented Ethernet• Maintenance of FTP and remote access servers• Supervisory responsibility for 2 employees• Desktop support of 130+ Win95/98 and Apple computers • Sole decision support for evaluation of products and processes necessary to support business requirementsAccomplishments:• Promoted to MIS Manager within 3 months of hire, reporting to the president• Implemented frac-T1 infrastructure between remote cites, and dedicated BRI connections for Internet access• Implemented migration from Novell 3x/Arcnet/Thicknet to Banyan Vines/Ethernet/fiber• Implemented migration from DOS to Windows-based email and improved SMTP gateway for Internet mail• Designed and wrote initial corporate webpage

Houston, Texas Area

• Maintenance of Banyan Vines 4x servers housing IMII MTA, TCP/IP routing, backup and recovery, and monitoring, tuning and reallocation of system resources for same• Troubleshooting and repair of all desktops for DOS/Windows 3x user base of 140 employeesAccomplishments:• Began as strictly end-user support, then promoted to responsibility for network administration• Assisted in server and desktop migration from Lantastic to Banyan Vines• Redesigned server infrastructure to maximize network efficiency and speed• Voted President of the Houstons Users of Banyan (HUB) networking organization