Kris Jacobs Email & Phone Number

Dallas, TX

• Provide order and delivery services for midrange SAN and NAS storage for both large-scale projects and incremental adds

Dallas/Fort Worth Area

• Worked onsite at Bank of America as a Storage Engagement Rep, providing order and delivery services for midrange SAN and NAS storage.

Dallas/Fort Worth Area

• Provided onsite and remote server, network and desktop support for small-to-midsize businesses. Platforms included Windows Server 2003 and 2008, Exchange 2003 and 2007, Windows 2000/XP/Vista/7, Cisco routers, HP.

Dallas/Fort Worth Area

• Installed and configured Dell PowerEdge Server with Microsoft SBS 2003 software, ActionTec router, 6 XP Professional desktops, and MaximEyes database software for optometrist client; remotely remediated server and.
• Installed, configured and tested Windows 7 Ultimate x32 Beta and RC software
• Diagnosed and repaired HP Pavilion D6600 laptop with Vista Home
• Installed and configured small office LAN with D-Link DIR655N wireless router and 4 desktops running Windows 7 and XP, and Office 2007 and 2003
• Remotely remediated virus and malware issues on Dell Dimension desktops and Inspiron laptops running Vista Home, and XP Professional and Home
• Installed custom Gigabyte desktop with Windows XP

Indianapolis, Indiana Area

• Promoted to 6-member engineering team providing enterprise-wide leadership & technical support to ~300 national Tier 2 desktop field techs
• Provided desktop field techs with last-level resolutions for hardware, software, networking and voice issues occurring in corporate, retail, call center, wireless and wireline switch environments
• Served as technical consultant representing Field Operations on project teams involving initiatives that impacted the Windows XP/2000 desktop environment
• Managed escalation of complex enterprise-wide incidents & outages that impacted the Windows XP/2000 desktop environment & coordinated group collaborations for resolution
• Performed pilot testing of Windows XP/2000 images, software loadsets & in-house applications
• Updated internal Field Operations website with technical updates, resolutions, outage information & management directives; published daily informational alerts via email, and hosted rotating weekly Field Operations.

Indianapolis, Indiana Area

• Sole on-site and remote IT support of Sprint’s Indianapolis market encompassing field sales, retail stores, wireless and wireline switch facilities and engineering (13 sites, ~200 employees)
• Performed retail store buildouts to include backboard and rack installation and cabling
• Responsible for data and voice support for 10 retail stores
• Provide voice punch-downs and moves/adds/changes
• Desktop, router, switch, voice and cabling responsibilities for routine and special project support Accomplishments:
• Promoted to Tier 3 technical engineering position

Austin, Texas Area

• Installation/maintenance of Banyan Vines servers with IMIII, SMTP, remote access, TCP/IP routing, and disaster recovery
• Maintenance of comms infrastructure comprised of frac-T1 and BRI WAN connections, Cisco 2503 routers, Tellus mux and Ascend Max CSU/DSUs, fiber and segmented Ethernet
• Maintenance of FTP and remote access servers
• Supervisory responsibility for 2 employees
• Desktop support of 130+ Win95/98 and Apple computers
• Sole decision support for evaluation of products and processes necessary to support business requirementsAccomplishments:

Houston, Texas Area

• Maintenance of Banyan Vines 4x servers housing IMII MTA, TCP/IP routing, backup and recovery, and monitoring, tuning and reallocation of system resources for same
• Troubleshooting and repair of all desktops for DOS/Windows 3x user base of 140 employeesAccomplishments:
• Began as strictly end-user support, then promoted to responsibility for network administration
• Assisted in server and desktop migration from Lantastic to Banyan Vines
• Redesigned server infrastructure to maximize network efficiency and speed
• Voted President of the Houstons Users of Banyan (HUB) networking organization