Helping clients acquire new customers and accelerate revenue growth by leading them through the Product Management life cycle from concept to product launch.Expertise includes:• Product and Portfolio Strategy• New Product Development• Product CommercializationIndustry focus in technology, financial services/payments and retail loyalty solutions.

Knowles Consulting provides software product management consulting services to software companies, financial services organizations and loyalty management providers. Engaged since November 2013 with a global leader in proprietary and coalition loyalty programs providing the following consulting services:•Program Management•Software Requirements Definition•Cross Organizational Product Management•Technology Planning and Deployment•Loyalty Program Design

Managed product delivery of First Data’s OfferWiseTM solution, which allows merchants to apply coupons and track loyalty at the point of sale using a customer’s registered payment card. Led team of direct and indirect reports totaling 30 team members and a delivery budget of $15M.•Led creation of OfferWise from concept through launch in 9 months including securing funding, developing the technology platform, defining go to market strategy and enabling sales channels•Increased client retention by enabling 2M merchant locations with OfferWise •Diversified revenue base by integrating 60+ mobile & digital marketing providers such as Foursquare •Expanded intellectual property portfolio by authoring and contributing to multiple patent applications•Received First Data’s 2012 Center Stage Award for Innovation in Product Management•OfferWise acknowledged as a Top 10 Innovative Technology at the 2012 Technology Association of Georgia Awards and was recognized as a Top 10 Innovator at adTech San Francisco 2012

Upon First Data’s acquisition of SIZE Technologies, selected to lead product management team responsible for First Data’s loyalty product offerings.• Defined product roadmap and led new product delivery of First Data’s Merchant Loyalty solutions generating incremental revenue opportunities• Deployed First Data’s Merchant Loyalty solution as the initial platform for the My Starbucks RewardsTM program, one of the most successful loyalty programs in the world, resulting in $2M in annual revenue• Published subject matter expert in utilizing technology to facilitate effective loyalty programs

Led professional service capabilities including client relationship management, product management, and client delivery.•Increased client satisfaction by actively managing client relationships including the largest transaction processors (First Data and Alliance Data) and loyalty marketers (Carlson Marketing) in the world•Transformed SIZE from a custom development organization to a packaged software provider by implementing product development and client delivery methodologies, increasing company valuation•Improved time to market and release quality by employing software development best practices, gathering Voice of Customer input and allocating resources for all application development

Delivered several concurrent development projects while managing team of 12 software developers.•Expanded product suite by managing the creation and evolution of Blue Martini’s Contact Center application, a J2EE application performing customer support and order management functions•Increased addressable market opportunity by leading the development of Blue Martini’s Relationship Marketing product from concept through launch across cross-functional teams•Pioneered the concept of Omni-channel marketing by developing a solution with a single view of a customer across multiple touch points such as point of sale, online and email•Enabled Blue Martini’s applications as Web Services through the development of Blue Martini’s Web Services Manager, an XML-based integration framework

Provided business and technology consulting services in the telecommunications and e-commerce industries while delivering custom software solutions and leading systems integration efforts.•Ensured software met business objectives by performing software requirements analysis and fit assessments for internet billing and customer management applications•Improved project delivery performance through project scope definition, estimating, staffing and work planning for software implementations for a Regional Bell Operating Company•Generated consulting revenue providing billing, usage processing and customer care consulting to telecommunications companies including wireless voice, satellite voice and internet service providers

Designed and developed customer support and billing applications for telecommunications companies.• Drove direct services revenue as development leader for the international roaming functionality within a billing and customer management application for Iridium, a satellite voice provider• Designed and developed user-interface windows and object-model methods for a customer care system using Objective-C and C++ in a UNIX-based development environment• Exceeded personal utilization targets directly contributing to business unit achieving financial targets