Kevin Knowles Email & Phone Number

Littleton, CO, US

Greater Denver Area

• Helping clients acquire new customers and accelerate revenue growth by leading them through the Product Management life cycle from concept to product launch.Expertise includes:
• Product and Portfolio Strategy
• New Product Development
• Product CommercializationIndustry focus in technology, financial services/payments and retail loyalty solutions.

Greater Denver Area

• Knowles Consulting provides software product management consulting services to software companies, financial services organizations and loyalty management providers. Engaged since November 2013 with a global leader in.
• Program Management
• Software Requirements Definition
• Cross Organizational Product Management
• Technology Planning and Deployment
• Loyalty Program Design

Greater Denver Area

• Managed product delivery of First Data’s OfferWiseTM solution, which allows merchants to apply coupons and track loyalty at the point of sale using a customer’s registered payment card. Led team of direct and indirect.
• Led creation of OfferWise from concept through launch in 9 months including securing funding, developing the technology platform, defining go to market strategy and enabling sales channels
• Increased client retention by enabling 2M merchant locations with OfferWise
• Diversified revenue base by integrating 60+ mobile & digital marketing providers such as Foursquare
• Expanded intellectual property portfolio by authoring and contributing to multiple patent applications
• Received First Data’s 2012 Center Stage Award for Innovation in Product Management

Greater Denver Area

• Upon First Data’s acquisition of SIZE Technologies, selected to lead product management team responsible for First Data’s loyalty product offerings.
• Defined product roadmap and led new product delivery of First Data’s Merchant Loyalty solutions generating incremental revenue opportunities
• Deployed First Data’s Merchant Loyalty solution as the initial platform for the My Starbucks RewardsTM program, one of the most successful loyalty programs in the world, resulting in $2M in annual revenue
• Published subject matter expert in utilizing technology to facilitate effective loyalty programs

San Francisco Bay Area

• Led professional service capabilities including client relationship management, product management, and client delivery.
• Increased client satisfaction by actively managing client relationships including the largest transaction processors (First Data and Alliance Data) and loyalty marketers (Carlson Marketing) in the world
• Transformed SIZE from a custom development organization to a packaged software provider by implementing product development and client delivery methodologies, increasing company valuation
• Improved time to market and release quality by employing software development best practices, gathering Voice of Customer input and allocating resources for all application development

San Francisco Bay Area

• Delivered several concurrent development projects while managing team of 12 software developers.
• Expanded product suite by managing the creation and evolution of Blue Martini’s Contact Center application, a J2EE application performing customer support and order management functions
• Increased addressable market opportunity by leading the development of Blue Martini’s Relationship Marketing product from concept through launch across cross-functional teams
• Pioneered the concept of Omni-channel marketing by developing a solution with a single view of a customer across multiple touch points such as point of sale, online and email
• Enabled Blue Martini’s applications as Web Services through the development of Blue Martini’s Web Services Manager, an XML-based integration framework

San Francisco Bay Area

• Provided business and technology consulting services in the telecommunications and e-commerce industries while delivering custom software solutions and leading systems integration efforts.
• Ensured software met business objectives by performing software requirements analysis and fit assessments for internet billing and customer management applications
• Improved project delivery performance through project scope definition, estimating, staffing and work planning for software implementations for a Regional Bell Operating Company
• Generated consulting revenue providing billing, usage processing and customer care consulting to telecommunications companies including wireless voice, satellite voice and internet service providers

San Francisco Bay Area

• Designed and developed customer support and billing applications for telecommunications companies.
• Drove direct services revenue as development leader for the international roaming functionality within a billing and customer management application for Iridium, a satellite voice provider
• Designed and developed user-interface windows and object-model methods for a customer care system using Objective-C and C++ in a UNIX-based development environment
• Exceeded personal utilization targets directly contributing to business unit achieving financial targets