As Director and Head of Operations, I'm both a consultant and implementer. Ensuring streamlined activities within the organization and handling the day-to-day management of business activities allowing the Executive Director to focus on strategy and business growth. I’m responsible for leading a team of 15 coaches and coordinators at a leading female-focused negotiation training and events company.◈ Scaled operational tools and procedures, led the creation and management of SOPs in… Show more As Director and Head of Operations, I'm both a consultant and implementer. Ensuring streamlined activities within the organization and handling the day-to-day management of business activities allowing the Executive Director to focus on strategy and business growth. I’m responsible for leading a team of 15 coaches and coordinators at a leading female-focused negotiation training and events company.◈ Scaled operational tools and procedures, led the creation and management of SOPs in line with fast-paced growth, and implemented processes and systems to enhance and optimize workflows◈ Designed and edited branding materials such as email campaigns, marketing videos, and social media graphics boosting website traffic and driving increased event registrations by 23%◈ Built the playbook for all business standards, from mapping to launching membership and coaching initiatives, and executing over 50 virtual events◈ Recruited, hired, trained, oversaw, and appraised geographically disparate teams (both internal and external) to ensure smooth process flows across business line functions Show less

◈ Established and maintained interpersonal relationships, developing constructive and cooperative working relationships with sellers, buyers, renters, and developers◈ Created and designed marketing collateral for target markets and demographics, generating a 15% increase in property visibility◈ Reviewed financials, sought out acquisition targets, and grew book of leads

◈ Generated reports on real estate properties to analyze competitors, target markets, and demographics while optimizing website and managing external requests◈ Developed communication pipelines to disseminate time-sensitive information from management to cross-functional teams◈ Reformed office’s standard recruitment and onboarding procedures, growing the team by 52%

◈ Coordinated appointments and prepared necessary paperwork for clients◈ Promoted, maintained, and updated available properties, developing a successful sales model◈ Interviewed clients to determine needs and financial abilities◈ Mediated negotiation processes, consulted clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest deal

◈ Developed new design concepts through creative graphics, layouts, and infographics for social media and marketing campaigns◈ Created and defined a new role helping establish a design and vision for a growing startup◈ Collaborated proactively with CEO and clients for both internal and external inquiries

◈ Provided supervision, oversight, and accountability for complex projects◈ Managed expenses, processed paperwork, and implement operational improvements◈ Facilitated support for large groups of people while maintaining high orientation for detail and resolving a variety of routine matters

◈ Assisted with a full range of operational functions, including general logistics, transportation, inventory control, financial requirements, quality assurance, and safety management◈ Prepared client pre-arrival needs for 1-10 new cases each week coordinating a smooth and successful onboarding process, ensuring services were provided in compliance with contract requirements, and that documentation was completed in a timely manner◈ Recruited and managed over 250 volunteers◈… Show more ◈ Assisted with a full range of operational functions, including general logistics, transportation, inventory control, financial requirements, quality assurance, and safety management◈ Prepared client pre-arrival needs for 1-10 new cases each week coordinating a smooth and successful onboarding process, ensuring services were provided in compliance with contract requirements, and that documentation was completed in a timely manner◈ Recruited and managed over 250 volunteers◈ Served as an advocate and resource for organizational and individual community members Show less

◈ Worked closely with the Education Program Supervisor, participated in weekly staff meetings, as well as assisted with other duties as directed.◈ Updated and maintained case files. ◈ Tracked attendance and make house calls to students. ◈ Facilitated educational outreach coordination and conduct intake with students.

◈ Planned and arranged activities for 50 to 500 international students every 3 months◈ Designed marketing flyers, presentations, brochures, handouts, and videos◈ Aided students with contemporary issues concerning their education or adaptation to American culture