Kayla Johnson Email & Phone Number

Saint Clairsville, Oh, Us

Pittsburgh, Pennsylvania, United States

Provide prompt and courteous post-implementation technical support via telephone and chat to clients and TeleTracking field staff. Responsible for documentation, problem analysis, and resolution.-Respond to incoming customer calls, chats, emails, or requests for technical assistance-Communicate effectively with external clients and internal team members-Accurately document client issues within case tracking tools-Use data analysis and laboratory simulations to identify and resolve customer-reported problems-Participate in a continuous improvement environment-Articulate internal technical documentation-Mentor and training

Pittsburgh, Pennsylvania, United States

Provide prompt and courteous post-implementation technical support via telephone and chat to clients and TeleTracking field staff. Responsible for documentation, problem analysis, and resolution.-Respond to incoming customer calls, chats, emails, or requests for technical assistance-Communicate effectively with external clients and internal team members-Accurately document client issues within case tracking tools-Use data analysis and laboratory simulations to identify and resolve customer-reported problems-Participate in a continuous improvement environment

Triadelphia, Wv

Provide first-level T1 & T2 support to over 150 clients via phone and chat. Escalate issues to T3 field engineer's when an issue is unable to be resolved remotely. Manage service desk tickets in a timely manner. Offer technical support on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Manage backups for over 150 clients.

Wheeling Island Casino, Wheeling, Wv

Provide first-level technical support to end users on a diverse range of systems in production at the property. Interact with all levels of customer support engineers, VARs, OEMs, end-users, and internal departments. Quickly learn new systems in a fast-paced environment. Monitors anti-virus, system updates/patches, hardware and software needs, and hardware/software configuration and installation. Compiles and maintains IT-related documentation. Prepare new hardware and software for deployment. Organizes switch and server management. Manages data backup and recovery. Take the lead on IT projects when necessary. Provide training to new IT technicians. Collaborate with and maintain communications with executives and department heads in the organization.

Wheeling, West Virginia Area

Provide first-level support to customer service requests. Analyze problem data and determine appropriate solutions. Maintain documentation and procedures. Install, configure, and maintain software and hardware systems. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Assist in managing the system support assistants: IT or IT related projects in collaboration with the systems support manager.

Wheeling, West Virginia Area

Contribute positively to the team environment by attending team meetings, providing constructive feedback, and accepting feedback from team members to achieve high levels of quality in all work. Assist the Systems Administrator with technical support of IT systems. Promote excellence by assisting the production team to fulfill deadlines in a variety of mediums. Took on new challenges and learned new skills/programs when necessary.