• Led the user interface strategy and design of product migration from .Net to Java. Spearheaded the effort to develop the product with a high degree of quality and usability. • Managed an external team of Agile developers, ensuring the development work met sprint commitments while also addressing customer requirements.• Ran scrum meetings (6-8 participants) with an offshore testing team to ensure successful builds, clarifying user functionality, troubleshooting and monitoring progress.• Made recommendations to sales/pre-sales as product expert to improve demo images and to identify the product relevance for the prospective customers.• Requested by upper management to represent the product and serve as the primary point of contact with customers for all escalated issues.• Negotiated with Product Management and gained consensus on identifying product features to develop based on user requirements, priority, risk, schedule and available resources. • Took a lead role in the GUI development using Eclipse, Dojo, Javascript, HTML, CSS, DB2, and Websphere.• Respected as SME for an Enterprise level Event Based Marketing Tool, which was capable of processing millions of transactions per hour.

• Managed staff of 2 QA Engineers. Oversaw test scheduling, test planning, bug triage, prioritization and provided product training, status and summary reports. • Took initiative to spearhead the decision making process for adopting test management software. Wrote an RFP, led the evaluation, training and implementation of new procedures and best practices. • Served as the face of the product, answered customer questions and helped to facilitate sales.• Served as the primary point of contact for customer escalated technical and product related issues. • Managed all release activities for scheduled major/minor releases, fix packs, customer patch’s and hot fix’s. • Managed Functional, Regression, Performance, and Automation testing

• Managed staff of 2 QA Engineers. Oversaw test scheduling, test planning, bug triage, prioritization and provided product training, status and summary reports. • Took initiative to spearhead the decision making process for adopting test management software. Wrote an RFP, led the evaluation, training and implementation of new procedures and best practices. • Served as the face of the product, answered customer questions and helped to facilitate sales.• Served as the primary point of contact for customer escalated technical and product related issues. • Managed all release activities for scheduled major/minor releases, fix packs, customer patch’s and hot fix’s. • Managed Functional, Regression, Performance, and Automation testing• Managed and trained offshore testing team from India.

• Managed staff 7 (QA engineers, Technical Support, and Documentation)• Built testing department for a startup company from the ground up, which included interviewing and hiring test engineers and defining the testing methodologies. • Led the implementation of test management and automation software for the user interface. • Designed and developed a custom testing automation framework that was used for unit, functional, regression, performance and scalability testing of the back end system, which resulted in the testing time being reduced by 80%.• Requested by management because of product expertise and customer service focus to perform on-site installations, user training, configuration’s and upgrades. • Took initiative to recommend opportunities to improve product functionality, customer reporting, and product supportability, which resulted in the product being successful and profitable for customers. • Acted as point person for driving initiatives while fostering a culture of teamwork and continuous improvement.

Manager, Quality Assurance (1999-2001)• Managed a staff of 4. Implemented new procedures to increase department efficiency.• Took initiative to reach out to a former customer and negotiate to connect to their test mainframe to test the posting of incoming/outgoing transfers.• Took initiative to reach out to a connection at the Federal Reserve Bank of New York and gained access to their test system, which enabled the test team to test sending/receiving wire transfers directly to/from the Fed.• Recognized for out of the box thinking to accomplish business objectives as well as for the ability to develop critical professional relationshipsSenior Project Manager ( 1997-1999)• Managed all aspects of new client software installation’s, upgrades and certifications. Ran kick off meetings, trained users, created and managed project plans.• Consulted to bank’s wire transfer departments making suggestions on how to best use the software to streamline the efficiency of the department.

• Managed staff of 6 wire transfer and ACH bank professionals• Led effort to select and implement an automated wire transfer system. Developed RFP, made recommendation to management and spearheaded the transition.• Hired staff, performed performance reviews and managed department budget.

• Was the face of the Network Banker and Micro ACH products at customer locations across New England. • Implemented, trained and consulted to 20+ business customers.• As a result of strong product knowledge and ease with customers, was requested by sales representatives to attend sales calls, answer customer questions, provide pre-sales support and customer demos.• Took initiative to conduct user group meetings for customers, which included training, best practices, Q&A, and gather a list of their enhancement requests. The user group meetings were a success for customers and management. • Collaborated with 3rd party vendor at their request to provide needed feedback on product enhancement’s.• Developed a program to improve the manual investing for customers, which resulted in an 80% time savings.