Product and project management for mobile/web services company

Master of Arts (MA), Media Studies, graduated May 2013plus part-time Teaching Assistant on 3 courses

SDM role is akin to Technical Product Manager, Project Portfolio Manager and Senior Business Analyst roles combined, with full lifecycle product/service ownership & accountability for developing roadmaps, business cases, early engagement/technical feasibility, managing end-to-end project delivery including requirements analysis and specification, coordination of design/UX, solution design, development, test and launch. Management of direct reports (team of 5 Senior Business Analysts) plus matrix management of large, distributed, cross-functional teamsResponsible for planning & executing delivery of portfolio of projects – mix of hands-on project management plus matrix management of multiple PMs. Program-level responsibilities including scheduling, prioritization, reporting, project steering & controlling £ multi-million program budgetWide remit of digital (mobile and web) products & services at forefront of EE/Orange customer offering – including web/mobile web sites, mobile apps, entertainment services (e.g. Orange mobile TV, Orange Film), communication products (e.g. push email), social media integration, new product areas such as NFC Contactless mobile payments (in partnership with Barclaycard) and HD Voice (both UK first-to-market), plus core enabling platforms such as content/asset management, search and single sign-on/identity management

Same responsibilities as aboveProduct launches include 'Social Life' (Orange's mobile social networking service, 2009), and Orange-branded mobile app development on iOS, Android, RIM and Windows Phone platforms including Orange Wednesdays (film app and web site launched to coincide with iPhone launch on Orange network in 2009) & Contacts Backup (2010)Led adoption & integration of agile delivery processes (Scrum) by product and delivery teams and (working with PMO) aligned with project governance frameworkRepresented Orange to senior business and technical stakeholders (up to Exec VP level) at parent company France Telecom Group and to external partner/vendor stakeholders

Responsible for ensuring excellent ongoing customer experience across a range of online services, combining day-to-day focus on service availability/performance & incident resolution, with development of short- & long-term roadmaps and delivery of service improvement projectsDelivered a number of key improvements including site optimization projects and introduced A/B testing for new site features

Responsible for planning, scheduling, specification and managing delivery of all portal developments & partner integrationsKey achievements include managing successful portal rebranding from Freeserve to Wanadoo to Orange, plus replacement of dated legacy CMS with a new platform

Responsible for planning, scheduling, specification and managing delivery of all portal developments & partner integrations

Recruited & managed team of 10+ in-house developers as well as owning relationship with key technology partner ICL for additional tech staff & services (incl. hosting & enterprise software) Part of small team reporting directly to senior management to recommend & deliver new technology platform for beeb.com ecommerce launchSuccessfully integrated 100+ commercial partners into the various branded sites and beeb.com ecommerce platform over a 2 year period

Managed end-to-end product design & development lifecycle for numerous launches and redesigned consumer sites for well-known BBC brands such as TopGear and RadioTimes (on both web & early interactive television platforms):www.topgear.comwww.radiotimes.comIn a little under 2 months managed design and build of a media rich site to accompany Comic Relief ‘Red Nose Day’ 1999. UK’s first online donation-taking service promoted on-air throughout the live, primetime broadcast

Non-profit providing educational support services to TV/radio audiences including web sites, printed publications, helplines etc on behalf of UK broadcasting clients.Publishing Manager (1 year) – managed team of in-house Designers, Project Coordinators & admin staff. Managed client relationships with national broadcasters (BBC, Channel 4, Channel 5) and network of suppliers, annual operating budget of £1mPublishing Coordinator (7 years 9 months) – project managed end-to-end delivery of print publications and (from 1995) websites to accompany TV programs, including commissioning editorial, copy editing, picture research, commissioning & managing design, print production and web development