Kk Chandel Email & Phone Number

Noida, Up, In

Pune, Maharashtra, India

PAN India Operations Handling...

Kathmandu, Bāgmatī, Nepal & Delhi, India

Location Assigned: Nepal, Sri Lanka, Vietnam, MyanmarActed as a single point of contact to deliver proactive and effective service management.Adhered to SLA of quality, customer KPIs and Call Center KPIs.Managed daily performance ensuring high levels of goal attainment and quality of service.End to end vendor/partner management.Coordinated with company stakeholders to ensure process issues are resolved.Managed L2 Support within timelines (80% in 2 days) and managed all escalation channels effectively.Cleaned and manipulated data using Excel functions to extract information from unstructured data.Analyzed data using Excel's built-in analysis tools, such as pivot tables, charts, and regression analysis, to draw insights.Created charts, graphs, and other visualizations using Excel to communicate insights, including MFR, FFR, Monthly reports, and Cost sheet.Managed spare parts inventory and ensured planned/controlled spare parts were ordered and delivered on time for servicing mobile handsets.Followed up on product failures with vendors and managed the product life cycle with partners.Developed sourcing strategies for domestic and overseas vendors and verified QC checks for pre-order samples with delivered shipments.Coordinated with multiple channels to ensure timely closure of inventory and DOA/DAP escalations.Coordinated service CRM and provided technical training for international service.Developed and tested tertiary sales tracking software.

Himachal Pradesh, India

Key Responsibilities:Resolved problems related to spare parts and technical support for ASCs.Analyzed and visualized data using Excel, Pivot table, Slicer, VLOOKUP, Count if, etc.Maintained TAT at each ASC and resolved escalations & discrepancies.Maintained ledger account balance of each ASC according to spare part consumption.Updated all ASCs about new software & Model going to be launched in the Market.Monitored all pending / open calls and Ok & Faulty stock available of all ASC.Maintained over 18 ASCs for PCB & Parts Consumption as per ASC and sales requirements.Provided level-2 & level-3 training to Authorised Service Centres on new products, software tools & repairing.Provided instant solutions to ASC's for field quality issues and coordinated with R&D team in New Delhi.Conducted systematic meetings with Service Team & Sales Channel according to their requirements & issues.Provided technical training to service partners.Key Achievements:Reduced TAT from an average of 5 days to 2 days by streamlining processes and providing technical training to service partners.Improved data accuracy by implementing data cleaning and manipulation techniques.Developed and implemented a system to maintain ledger account balance of each ASC, resulting in more accurate financial reporting.Successfully resolved service claim issues having discrepancy in no. of calls done by each ASC, resulting in better tracking of service claims.Updated all ASCs about new software & Model going to be launched in the Market, resulting in better product awareness and increased sales.

Himachal Pradesh, India

Resolved all the problems of service centers related to spare parts and technical support for hardware and softwareConducted data analysis and visualization through Excel, Pivot table, VLOOKUP, and other data analytics tools to monitor pending/open calls and stock availability of service centersHandled critical customer complaints and provided instant solutions for field quality issuesMaintained over 13 service centers for PCB requirements and parts consumptionConducted Level-2 and Level-3 training for authorized service centers on new products, software tools, and repairingCoordinated with the R&D team in New Delhi for field quality issues and provided systematic meetings with service teams and sales channels according to their requirements and issuesProvided technical training to all service partners

New Delhi, India

Prepare all calls of ASC and reports to be sent to HO using ExcelMonitor and analyze all pending/open calls of all ASCsFollow up with warehouses for spares to close the pending callsMonitor the service activity of all ASCsProvide technical training to service partnersDiscuss concept and requirements with service partners (Accel Frontline Ltd and Adonis Ltd) and direct franchisee in the assigned regionsOrder parts used in repair by analyzing current consumptionPerform data analysis through Excel, Pivot table, VLOOKUP, etc.Improved data quality by implementing data cleaning and validation techniques.Analyzed and visualized data to identify patterns, trends, and insights.

Noida, India

Testing handsets like all CDMA & GSM using HP 8924, 8960 CDMA & GSM testers.Analyzed and evaluated various parameters such as Rx, Tx, and sensitivity form RFT, RFR, MSM, VCTCXO, NVRAM, and VARISTORS.Impart training to engineers for software installation and hardware troubleshooting.Troubleshot problems faced by customers throughout India.Recognized as the "Best Support Engineer" in October 2007.Strong analytical skills and expertise in data analysis through tools like Excel.

Master In Artificial Intelligence With Ibm Certification, Data Science, Machine Learning, Deep Learning, Artificial Intelligence, A

Activities and Societies: Python libraries related to Data Science, Machine Learning Train & test model, Data Science & Deep Learning. I.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Activities and Societies: Participation in Drawing Competition, Intercollege Badminton and Chess Championship, Inter district Dance.