Karen Callier Email & Phone Number

Las Vegas, Nevada, United States

• Respond to client IT support requests promptly and professionally.• Travel to various Worley Parsons and Air Canada sites to provide on-site network administration and technical support.• Identify and troubleshoot complex problems, offering tailored solutions that align with the client's needs.• Configure computers for new employees at Worley Parsons using MS Authenticator for enhanced security.• Perform imaging of standard, mid-2d, and heavy-duty laptops for consistent deployment.• Collaborate in the installation of an additional SWWAN router at the Worley Chevron site in Richmond, CA, enhancing network infrastructure.• Assist in change window remote calls, coordinating with Worley network engineers and Project Managers in India.• Successfully complete User Acceptance Testing (UAT) tasks both pre-change and post-change.• Set up network hardware and desktops for Worley's new site in Monrovia, CA, ensuring seamless operations.• Configure hardware inventory, cables, and establish connections for remote access.• Handle PS NEMA 5-20P wall/input connections, switches, and Wireless Access Points (WAPs).• Manage the relocation of network equipment to optimize efficiency.• Expertly install patch cables in the IDF (Intermediate Distribution Frame) and patch panels for switchers.• Conduct a thorough stockroom audit at Worley's Pleasant Hill, CA site, in response to a request from the Hardware Asset Management team.• Proficiently navigated and utilized the Service Now Ticketing System to streamline issue tracking, resolution, and reporting processes, ensuring efficient workflow management and timely problem resolution.

Los Angeles, California, United States

Contract with LA Registrar-Recorder at headquarters in Norwalk, CA.• Deployed to various voting centers across LA County.• Utilized SONIM and Samsung phones, alongside MS Workforce, for efficient coordination.• Managed a LA County van stocked with essential voting equipment, cables, and technical supplies.• Monitored and ensured the operational integrity of VSAP voting equipment.• Provided technical support to Los Angeles County voting centers, voting leads, and election workers.• Executed Chain of Custody procedures and processed incident tickets using Cherwell.• Diagnosed and replaced various voting equipment components, including epollbooks, BAM Printers, BMDs, IBBs, cables, and power supplies.• Instructed voters on contest selections, QR code downloads, and QR code scanning at BMD voting booths.• Implemented a strategic approach on the last day of voting at the Monrovia Public Library voting center, effectively reducing voter wait times by instructing them to download poll passes before entering, ensuring timely casting of ballots.

Los Angeles, California, United States

• Administered assistance to California landlords and tenants regarding rent relief registrations, eligibility, application status, and troubleshooting for various CA COVID-19 Rent relief programs.• Investigated and resolved a wide range of questions and issues related to the rent relief programs.• Managed and processed help tickets efficiently through Zendesk, ensuring timely resolutions.• Followed precise procedures and guidelines, delivering high-quality customer service on incoming calls.• Prioritized accuracy in providing information and adhered rigorously to established policies and procedures.• Played a crucial role in facilitating the smooth operation of rent relief programs during the COVID-19 pandemic.

Los Angeles, California, United States

• Played a pivotal role in providing essential records management and election services for LA County.• Collaborated with election workers and voting centers to facilitate smooth voting processes.• Assisted voters in navigating the voting technology effectively.• Ensured the proper execution of Chain of Custody procedures.• Contributed to the successful conduct of the elections.

Los Angeles, California, United States

• Served as a foreman responsible for deploying and setting up new VSAP voting machines in LA County voting centers.• Provided technical support during the 2020 Primary Elections, ensuring the efficient operation of voting equipment.• Collaborated with election workers and voting leads to resolve technical issues promptly.• Played a critical role in maintaining the integrity of the voting process.• Contributed to the smooth and successful execution of the 2020 Primary Elections. Deployed to various voting centers across LA County.• Utilized SONIM and Samsung phones, alongside MS Workforce, for efficient coordination.• Executed Chain of Custody procedures and processed incident tickets using Cherwell

Los Angeles, California, United States

• Provided valuable administrative support to the Marketing Director, utilizing digital marketing software and tools.• Analyzed general ledgers and marketing budgets, ensuring financial alignment with marketing objectives.• Received extensive, direct training from Zendesk Project Managers, enhancing proficiency in customer support systems.• Managed and processed all marketing requests and support tickets efficiently using Zendesk.• Collaborated seamlessly with internal and external teams, utilizing project management platforms like Wrike and Zendesk.• Coordinated companywide marketing initiatives and eBlast campaigns across 20 properties, ensuring consistency and quality.• Created detailed timelines and templates using project management methodologies, including process modeling, context diagrams, and workflow charts using MS Visio.• Conducted in-depth analysis of Marketing Department systems and digital media platforms.• Developed comprehensive context diagrams and workflow charts using MS Visio, aligning with process modeling and use case methodologies.• Conducted productive Go-to Meetings with property managers to facilitate site changes, utilizing Adobe Bridge Contact Sheets and Adobe Acrobat.• Assumed responsibility for updating and enhancing website images for 20 properties, using Photoshop and Lease Labs CMS.• Provided crucial support for system implementation, working closely with various internal teams to ensure the design, development, integration, testing, and quality assurance of new software and programs met high standards.

Los Angeles, California, United States

• Provided direct support to the Manager, handling phones and computer applications.• Managed high-value insured shipments, ensuring compliance with UPS, FedEx, and NAFTA documentation.• Efficiently routed Armed Guards for secure gem and diamond deliveries.• Assisted customers with technical troubleshooting, password management, and website inquiries.• Administered support to 1000+ users, addressing UPS website connectivity and functionality questions promptly.

Bridgeport, Ct

• Provided direct support to the President, including computer assistance and formatting.• Managed inventory and processed support tickets in Zendesk.• Oversaw operations management tasks and maintained the President's calendars using Outlook and Google Docs.• Produced Product Price Sheets and handled customer service inquiries related to Shopify eCommerce.• Assisted in branding, TV commercial production, talent casting, and secured film crew and directors.• Managed a multimedia library, including creating video outlines using Adobe Premiere Pro.• Established and maintained a multimedia content library using Adobe Creative Cloud.• Contributed to branding and multimedia content creation using Adobe tools

Lawndale, California, United States

• Provided direct support to the President, including computer assistance and formatting.• Updated the website, handled inventory management, and created PowerPoint presentations.• Spearheaded the implementation of System Migration to NetSuite.• Played a key role in overall management operations and office management.• Assisted with marketing, advertising, and public relations.• Produced Product Price Sheets and Data Operating Procedures.• Acted as a central point of contact for customer service and eCommerce inquiries.• Supported Sales Director during a company merger, facilitating training on NetSuite and managing orders and invoices.• Led the migration of WooCommerce orders to NetSuite.

Brooklyn, Ny

• Managed domain servers, c-panels, databases, and files, ensuring security and SEO optimization.• Developed and designed Joomla websites with multimedia content.• Administered CMS templates, extensions, components, & plugins; enhanced usability and increased site traffic.• Authored blogs and articles aligned with the company mission.• Updated business contracts and contributed to information technology design.• Organized a 300+ song catalog for a Rock & Roll Hall of Fame performer.

• Managed facilities and operations for The City of New York's school system, ensuring smooth operation and maintenance.• Served as a subject matter expert for the NYC Department of Education - DSF, specializing in LCMS (Labor Law Content Management System).• Demonstrated a comprehensive understanding of LCMS components, features, and functions, providing expert guidance to both internal and external teams.• Acted as the initial point of contact for end-users encountering LCMS technical issues, swiftly resolving problems and ensuring uninterrupted system functionality.• Efficiently administered and oversaw daily LCMS processes, including troubleshooting, addressing end-user concerns, managing enrollments, and user account maintenance.• Assembled and validated data, collecting evidence related to prevailing wage employees hired for contract work.• Produced detailed monthly reports encompassing user activity, contractor project progress, labor hours, and certified payroll reports.• Developed user manuals, curriculum, and training materials for both customers and internal staff.• Created a comprehensive Standard Operating Procedure for DSF Labor Law Systems Administration, Help Desk, and LCMS Instruction.• Conducted training sessions on the Labor Law Compliance Management System for New York City Department of Education - Division of School Facilities (DSF) Contractors, Project Managers, and Contract Managers.• LCMS is a web-based certified payroll system designed for electronic submission, review, and release of certified payroll reports and packages, accessible 24/7 from any location.

Brooklyn, Ny

• Hosted and produced a weekly TV studio show on Brooklyn's BCAT network, providing a platform for creative expression and community engagement.• Introduced innovative segments, including "Beat of The Week," showcasing local music talent and promoting creative productions.• Collaborated with Grammy Award Winning Producer Easy Mo Bee to feature him in the show, enhancing its appeal and credibility.• Launched "Teens Live," an empowering program that offered talented teenagers a medium for expression through live performances and artistic showcases.• Provided a supportive and nurturing environment for young artists to showcase their talents, fostering their growth and confidence.• Actively encouraged community involvement, promoting local talent and fostering a sense of community pride.• The TV show served as a valuable cultural and artistic hub, contributing to the vibrancy and diversity of Brooklyn's creative scene.This role allowed me to play a pivotal role in promoting local talent, fostering creativity, and bringing the community together through engaging and innovative television programming.

• Efficiently managed the Area Manager's schedule, including Outlook Calendar, meetings, and conference room bookings, showcasing my organizational and time-management skills.• Provided vital support to the Area Manager, enhancing productivity through tasks such as creating PowerPoint presentations, utilizing computer applications, and formatting documents.• Assisted in clerical and minor administrative tasks, demonstrating attention to detail and the ability to handle a range of responsibilities.• Played a crucial role in compiling and reporting information related to transportation department programming, proposals, risk management, and quality control.• Provided support for HR activities, corporate compliance initiatives, and efforts to drive continuous quality improvement.• Demonstrated strong analytical skills by reviewing and analyzing Request for Proposal (RFP) documents to identify key components, develop schedules, outline assignments, and ensure compliance with RFP requirements.• Monitored proposal schedules, ensuring that all assignments were completed on time, highlighting my project management capabilities.• Managed the entire RFP production process, including coordinating materials, copying, scanning, binding, and making shipping arrangements, showcasing my attention to detail and problem-solving abilities.• Efficiently handled electronic proposal files and maintained a comprehensive hardcopy RFP library, ensuring easy access to critical information.• Prepared and maintained tracking reports for companywide RFP activities, including win-loss analysis and individual contributions to responses.• Demonstrated versatility by managing office supply procurement and overseeing the door security system, including issuing security cards to staff members.This role allowed me to combine my technical prowess with administrative efficiency to support the Area Manager and ensure the smooth operation of the transportation department.

Holistic Nutrition Coach, Holistic Nutrition, 3.7

Integrative Nutrition takes a holistic approach to wellness, recognizing the power that food has over our bodies and our lives. Institute.

Oracle Suitefoundation And Netsuite Administrator Certifications, Oracle Netsuite

Oracle Netsuite is an ERP system (all-in-one cloud business management solution) that manages core functions, including finance.

Life And Health Insurance State License, Life And Health Insurance

Alliance Life and Health Insurance

Masters, Information Systems Management

Activities and Societies: 4.0 Last Semester 3.52 GPA Concentration: Project Management

Bachelors Of Science, Technical Management -Computer Information Systems Management

Activities and Societies: Deans List 2007