Principal Product Manager
CurrentLead product for Gladly Sidekick, our consumer-facing AI solution that enables data-rich, personalized self-service experiences across channels.
Apr 2024 - Present
AeroLeads people directory · profile
Kyle Kacius Email & Phone Number
Principal Product Manager
at
Gladly
1 work email found
@gladly.com
4 phones found area 219, 650, and 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Product Manager
Location
San Francisco, California, United States
Who is Kyle Kacius? Overview
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Quick answer
Kyle Kacius is listed as Principal Product Manager at Gladly, based in San Francisco, California, United States. AeroLeads shows a work email signal at gladly.com, phone signal with area code 219, 650, 415, and a matched LinkedIn profile for Kyle Kacius.
Kyle Kacius previously worked as Staff Product Manager at Gladly and Co-Founder & Advisor at Holy Cow Canvas. Kyle Kacius holds Bs, Management Information Systems And Analytical Consulting from Purdue University.
Company email context
Email format at Gladly
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{first}@gladly.com
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AeroLeads found 1 current-domain work email signal for Kyle Kacius. Compare company email patterns before reaching out.
Profile bio
About Kyle Kacius
As a Principal Product Manager, I have a successful track record in leading product strategy, roadmap, research, and execution across both Growth and Consumer product teams.At Gladly, I played a pivotal role as an early PM, spearheading several product areas from ideation to launch and heading the growth product team. After taking a sabbatical, I have returned to Gladly and am leading a team that builds AI products to deliver personalized customer service at scale.In addition to Product Management, I co-founded an eCommerce business where I now operate in an advisor capacity, having previously led substantial growth from a few thousand to over $5M in annual revenues.Skills Include: Product Management, User Experience (UX), Communication, Product Launch, Analytics, Product Vision, Product Strategy, Product Road Mapping, Competitive Analysis, Cross-functional Team Leadership, User Research, SQL, E-Commerce, Customer Service, and Building From Concept to Launch
Listed skills include E Commerce, Business Analysis, User Experience, Project Management, and 28 others.
Current workplace
Kyle Kacius's current company
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12 roles
Kyle Kacius work experience
A career timeline built from the work history available for this profile.
Staff Product Manager
Jul 2023 - Apr 2024
Co-Founder & Advisor
CurrentHoly Cow Canvas is an eCommerce store selling personalized push pin travel maps via Shopify, Etsy, and Amazon. I now serve in an advisory role.Lead growth strategy, driving sustained 50% YoY revenue increase for 5 years. Set up and trained team on systems that helped scale productivity including KPI dashboards, monthly business reviews, annual & quarterly.
Feb 2014 - Present
Travel
Career Break
Invested time in an eCommerce side-business, Holy Cow Canvas, resulting in 60% YoY growth to >$5M in annual revenue through strategic marketing initiatives.Experienced new cultures while visiting 26 countries across 5 continents. Favorites: Laos & Sri Lanka!
May 2022 - Jun 2023
Staff Product Manager
Gladly is a SaaS customer service platform, enabling the best B2C brands in the world – Warby Parker, REI, Nordstrom, and more – to build customer relationships and turn the contact center into a revenue center.Owned product strategy, vision, roadmap, research and execution for both Growth & Consumer product teams spanning 17 engineers and 2 designers.Led.
Aug 2020 - Apr 2022
Senior Product Manager
Mar 2019 - Aug 2020
Product Manager
Jul 2018 - Mar 2019
Product Manager
Symphony Commerce is an e-commerce platform that unites storefront, inventory, and fulfillment for complete Commerce as a Service. Customers include Pepsi, Kraft Heinz, Hint Water, NOMAD Goods, and FIJI Water.Product lead for the Consumer Experience and Seller Tools teams. Simplified the management of customer product catalogs, reducing support requests by.
May 2017 - Jul 2018
Brand Manager
Managed a $60M portfolio ranging from 5 person start-ups to $B CPG companies. Managed end-to-end commerce operations from marketing to fulfillment. Guided teams through the digital transformation process and advised on growth and efficiency strategies.Led the implementation of website design, fulfillment strategy, and customer service workflows for a.
Sep 2015 - May 2017
Consultant
Led requirements definition and checkout experience design for a F500 B2B client’s first online storefront.Owned SEO strategy and roadmap for a $1B fashion client that saw a 12% increase in organic traffic.Created eCommerce Quickstart which led to three new deals averaging $900K each.
Jun 2012 - Sep 2015
Analyst Intern
May 2011 - Aug 2011
Bi Project Manager, Imlp Intern
May 2010 - Aug 2010
Team & coworkers
Colleagues at Gladly
Other employees you can reach at gladly.com. View company contacts →
JM
Jentry M.
Colleague at Gladly
Wichita, Kansas, United States, United States
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NR
Nina Rumbines
Colleague at Gladly
Vancouver, Washington, United States, United States
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EB
Evan Boritz
Colleague at Gladly
Port Washington, New York, United States, United States
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SD
Sal Disanto
Colleague at Gladly
New York City Metropolitan Area, United States, United States
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DD
David D.
Colleague at Gladly
United States, United States
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BW
Brandon Whitman
Colleague at Gladly
Oklahoma City, Oklahoma, United States, United States
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EM
Emily Moore
Colleague at Gladly
Los Angeles, California, United States, United States
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KR
Karl Rehfuss
Colleague at Gladly
Minneapolis, Minnesota, United States, United States
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BP
Brandon Provost
Colleague at Gladly
Greater Houston, United States
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AM
Abby Mathena
Colleague at Gladly
Denver Metropolitan Area, United States, United States
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Jentry M.
Colleague at Gladly
Wichita, Kansas, United States, United States
View →
NR
Nina Rumbines
Colleague at Gladly
Vancouver, Washington, United States, United States
View →
EB
Evan Boritz
Colleague at Gladly
Port Washington, New York, United States, United States
View →
SD
Sal Disanto
Colleague at Gladly
New York City Metropolitan Area, United States, United States
View →
DD
David D.
Colleague at Gladly
United States, United States
View →
BW
Brandon Whitman
Colleague at Gladly
Oklahoma City, Oklahoma, United States, United States
View →
EM
Emily Moore
Colleague at Gladly
Los Angeles, California, United States, United States
View →
KR
Karl Rehfuss
Colleague at Gladly
Minneapolis, Minnesota, United States, United States
View →
BP
Brandon Provost
Colleague at Gladly
Greater Houston, United States
View →
AM
Abby Mathena
Colleague at Gladly
Denver Metropolitan Area, United States, United States
View →
1 education record
Kyle Kacius education
-
Purdue University
FAQ
Frequently asked questions about Kyle Kacius
Quick answers generated from the profile data available on this page.
What company does Kyle Kacius work for?
Kyle Kacius works for Gladly.
What is Kyle Kacius's role at Gladly?
Kyle Kacius is listed as Principal Product Manager at Gladly.
What is Kyle Kacius's email address?
AeroLeads has found 1 work email signal at @gladly.com for Kyle Kacius at Gladly.
What is Kyle Kacius's phone number?
AeroLeads has found 4 phone signal(s) with area code 219, 650, 415 for Kyle Kacius at Gladly.
Where is Kyle Kacius based?
Kyle Kacius is based in San Francisco, California, United States while working with Gladly.
What companies has Kyle Kacius worked for?
Kyle Kacius has worked for Gladly, Holy Cow Canvas, Career Break, Symphony Commerce, and Accenture.
Who are Kyle Kacius's colleagues at Gladly?
Kyle Kacius's colleagues at Gladly include Jentry M., Nina Rumbines, Evan Boritz, Sal Disanto, and David D..
How can I contact Kyle Kacius?
You can use AeroLeads to view verified contact signals for Kyle Kacius at Gladly, including work email, phone, and LinkedIn data when available.
What schools did Kyle Kacius attend?
Kyle Kacius holds Bs, Management Information Systems And Analytical Consulting from Purdue University.
What skills is Kyle Kacius known for?
Kyle Kacius is listed with skills including E Commerce, Business Analysis, User Experience, Project Management, Sql, Digital Strategy, Microsoft Office, and Hybris.
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