Kimberly Bivens Email & Phone Number

Chesterfield, Missouri, United States

Maryland Heights, Mo

Resolve key issues companywide to resolution. Guide and coach junior team members as needed. Improve the production operations for the area supported through automation and better processes. • Strong Microsoft Operation Systems installation and troubleshooting skills• Address trouble tickets and service task associated with SCCM deployment• Support issues related to computer hardware, software, networks, mobile devices, and printers• Supported Windows & MAC• Remote desktop and user support for Windows workstation setup, admin, and maintenance• Window Active Directory (AD), Group Policy Objects and Office 365 admin, provision user accounts and access • Acting Manager when manager was on vacation

Creve Coeur, Mo

Project to get all machines upgraded to Windows 10 PXE imaged new Windows 10 machines Replaced End of Life Windows 7 machines with Windows 10 Wrote documentation for replacement process Helped run the upgrade project Trained others to follow the process

Weldon Spring, Mo

Oversaw the day-to-day operations of the PC host computers by monitoring system performance, configuration, maintenance, and repair. Ensured the records of system downtime and equipment inventory are properly maintained.  Provide Technical Support to Kansas Missouri Regional office & Retails Stores KS/MO IT Primary Subject Matter Expert for Wireless Data and Desktop Support groups  Configure Wireless Data Devices for internal & external customers Configure Hardware & Software for new employees Traveled to other states as needed to provide IT Support for Leadership meetings Resolve issues with Hardware & Software for internal employees Configure VPN tokens to work with Juniper Pulse, Cisco VPN Teach Employees to use Laptops and phones via air cards, MIFI’s, and hotspots to connect to our internal office remotely Supported Nortel Phones and helped with change to VOIP Phones Setup and taught employees to use Citrix on Tablets Setup and taught employees to use email via G-Suite Mobile, Touchdown, Good Mobile Messaging, the native client and BES depending on their device Connect remotely to laptops to resolve issue for traveling employees Work with Wireless Data Group to resolve issues with Blackberry’s connecting to the BES for external customers  Lead move from Weldon Spring to Chesterfield and back two years later for Regional Office  Help Setup new retail stores Setup and added basic configurations on Cisco Routers and Switches Repaired PC’s, verified warranties, replaced out of warranty equipment Trained users on blackberry’s, pc’s and phones Worked with vendors to repair warranty equipment

Weldon Spring, Mo

Contractor Thru Apex (March 2008-July 2008)• Earned Leading performance rating for 2010. • KS/MO IT partner Business Sales supporting application like Salesforce, B2BGo, OmniB2B.• Created traveling point of sale stations built on laptops for easy portability and use for Operations group to use in the field• Test pre-production mobile devices as well as software releases. • Supporting technical issues relating to laptops, desktops, Nortel Option 81 phones, network connectivity, and mobile devices in the St Louis business office and retail stores.• Worked trouble tickets in Remedy Ticket system• Assisted in the relocation of two wireless retail stores and assisted in relocating our St. Louis Business Office• Maintained Nortel Option 81 Phone system for St. Louis business Office. • Helped convert ticket system from Remedy to CMIS