Matt Young Email & Phone Number

• Lead a multi-disciplinary team to collectively achieve the goals and vision of the venture• Responsible for staffing, infrastructure procurement and budgeting, change management, and driving revenue, leading to commercialization opportunities• Collaborate on strategic decisions around new products within the Care Management organization• Develop strategies by creating the business plans, vision, goals, and metrics of each program/product line• Accountable for performance and productivity of the care team• Establish processes to monitor performance indicators against identified outcomes and utilization goals• Identify resources (organization charts) needed to include managerial, clinical, and support staff

• Created and executed operational strategies and key initiatives for Institutional Special Needs Program (ISNP)• Achieved short- and long-term targets related to clinical quality, patient experience, provider/team member experience, access, operational efficiency, and financial performance though metric development, monitoring, and continuous process improvement• Served as client-facing senior leader for customer implementations across all phases including discovery, design, configuration, build and launch• Fostered customer relationships through collaboration, performance reviews and audit support • Continuously identify opportunities and develop plans to drive efficiencies -- improving quality/consistency of care and driving down cost of care• Supported clinical programs for reducing hospital admits, ED visits and overall medical spend while improving outcomes• Developed process improvements to scale operations, metrics, and processes for future growth• Managed vendor selection, contract negotiation, oversight, and relationships• Collaborated with the network development team on recruitment, to support implementation of best practice operating model and provider partners

Eden Prairie, Mn

• Managed a $600M P&L for CM/DM products with a focus on medical expense reduction• Partnered with IT and Revenue operations to establish both bottom up and top-down forecast by customer, vertical and other cohorts to help align investment and inform decision making• Partnered with MDs to translate the needs of the patients into intentional clinical program design that delivers successful health outcomes • Built and guided a high-functioning team through a collaborative, inclusive culture• Oversaw and navigated technology and software application implementation, maintenance, and development roadmaps for those utilized in the delivery of medical and clinical programs• Served as Executive Sponsor for investments in Member and Client experience• Created market-level strategies to support complex programs across multiple lines of business

Eden Prairie, Minnesota

• Delivered population health (CM/DM) products to approximately 6M members• Led a team of over 300 clinical and non-clinical resources for effective program delivery• Achieved health improvements for the population, accounting for $59M in annual savings• Collaborated with provider group physicians and their staff to develop and implement operational and clinical process improvements, to help providers achieve higher performance in value-based care programs• Developed strategies for front-line staff to improve Net Promoter Scores• Lead and directed the financial management for all of Service Operations, including resource allocations for the call center management, processing services, and staffing programs for Operations• Develop policies, procedures, and guidelines for medical and clinical operations programs

Wausau, Wisconsin

• Delivered population health products to approximately 2M members• Provided leadership for a team of 200+ clinical and non-clinical employees• Continuously identified opportunities and developed plans to drive efficiencies -- improving quality/consistency of care and driving down cost of care• Established key performance indicators, metrics, and dashboards to monitor the performance of operational functions: analyzed data and provided insights and updates to the executive team• Created and managed medical and clinical operational budgets• Focused on customer relationship management

Wausau, Wisconsin

• Provided Care Management support for approximately 2M members• Delivered operations support to clinical and non-clinical teams• Designed medical and clinical operations program goals and metrics• Evaluated services, employee performance, and program results • Optimized operational budgets and controlled labor expenses• Collaborated with Executive leadership to enhance products and manage customer success

Wausau, Wisconsin

• Managed team of Project Managers on platform configuration projects• Developed business requirements and project documentation for Managed Care business• Collaborated with IT on prioritizing project work• Maintained implementation plan for configuration of new platform• Served as escalation point for projects managed by the team• Led cost-efficiency projects, achieving efficiencies, and saving 113 FTE

Wausau, Wisconsin

• Managed project portfolio and client implementations• Led strategic projects for Consumer-Driven Health solution• Provided leadership for cross-functional team of project managers• Created of formal change management process • Managed strategic projects for Consumer-Driven Health solution• Client relationship management

Master Of Science - Ms, Computer Information Systems

Bachelor Of Science - Bs, Business Information Systems