Provided technical support and troubleshooting for over 100 dental office locations.Manage a high-volume ticket queue while delivering customer satisfaction.Administer Microsoft O365 suite including SharePoint, MS Teams, and Exchange Online.Configure and troubleshoot various PMS platforms (Dentrix, Dentrix Ascend, and Eaglesoft).Implement and manage online scheduling systems.Onboard and offboard employee accounts and workstations.Monitor system performance, availability, and security.Create and maintain internal and external documentation.

Provide technical support for Microsoft’s small to medium sized business customersMaintains safe and healthy work environment by following organization standards and legal regulationsProblem-solve computer software, networking, and system issues with end users

Adept at uncovering customers needs and finding solutions that met both customer and company goals. Triaged walk-in customers technical issues to assist queue for genius bar. Approachable and empathetic team player; assisted in achieving 120% target for store goal for Q4 holiday season.

Worked with kids between the ages of 4 months and 12 years of age in order to teach them how to swim. Safely inputted and transferred customer data into company systems. Engaged with parents and cultivated relationships to create a collaborative swimming environment. Quickly addressed parents’ concerns and implemented action plans for students that needed additional assistance. Engaged in Customer Outreach via Salesforce systems.