Katherine Kennedy Email & Phone Number

Rochester, New York Metropolitan Area

- Collaborate with colleagues within Community Innovation department to create and implement process improvement projects and SOP. - Provide training to new hires within Support department. - Assist with customer support when needed, monitor case volume and triage cases to appropriate party/department. - Provide on-call support to users as necessary. - Conduct additional research/troubleshooting on difficult cases.

Rochester, New York, United States

- Process client applications for access to RHIO services- Manage client information in Salesforce based on regular internal reporting and client communication- Deactivate users/clients/practices as requested when there is a change in employment status or practice ownership. - Provide support to clients with access concerns (i.e. reset passwords, unlock account, multi-factor authentication setup)- Address client concerns via email and phone- Advise patients and clients on HIPAA compliance, NYS regulations, and processes for accessing clinical information using RHIO services- coordinate employee events for the organization as part of the Social Committee

Rochester, New York, United States

Assist customers with making reservations, booking private parties, and miscellaneous questions about our studio offerings. Answer inquiries by phone and email. Process payments for concessions, class reservations, store credits, and gift cards.Support artists and studio management with cleaning and sanitizing studio when classes are being held and between classes. Ensure class supplies are prepared ahead of time. Stock concessions bar with soft drinks and snacks.Assemble and distribute #TwistAtHome kits to customers, including paint for their selected product and other supplies.Other duties as assigned.

Rochester, New York, United States

Patient-facing role which requires prioritizing patient needs (medical and otherwise), following established protocols/processes, and providing support to patients and office staff in scheduling.

- Assemble paperwork for Exceptional Education staff to use for annual CSE meetings- Respond to any inquiries on student records and ensure student records are complete with medical, academic, and any other pertinent information- Update and confirm billing for services rendered in each district - Work collaboratively with colleagues to improve processes and internal communications- Provide assistance in coordinating transportation needs for students and teachers (i.e. BOCES vehicles for staff use, confirm field trip needs, liaise with component and non-component districts to attend to any transportation concerns, etc)- Other duties as necessary, due to COVID19 school closures

Rochester, New York

The primary function of my role is to ensure all technicians in my designated areas are as productive as possible. This includes tasks such as reaching out to get customers scheduled for service or installation, logistics and project management with local managers to make all possible appointments for customers, assisting other ADT representatives and departments to provide the best experience to their customers, and ensuring both the technicians and customers know they are taken care of. - use multiple software packages to create and manipulate daily schedules- coordinate with local managers to match technicians with jobs according to skill set and experience- diligent note-taking so that each customer has a full history to inform future ADT representatives if necessary- provide the best possible customer service to ADT representatives and their customers via phone and email communication- use multi-line phone productively in order to complete job duties in a timely fashion while minimizing hold times- prioritize emergent issues and take care of them as necessary

Rochester, New York

An integral part of the fundraising team for this cultural cornerstone, I am responsible for a variety of tasks within the department, including:- Daily Gift Processing- Donor Relations & Customer Service- Creating, Editing, and Proofreading Material for Internal and External Documents- Detail-Oriented Database Work to Ensure Data Integrity- Document Monetary Allocation for Finance- Prepare and Review Various Reports, Mailing and Calling Lists, etc.I also work with other departments (Marketing, Finance, Education & Community Engagement, Patron Services, etc) to develop best practices for the organization, present a uniform message and branding to patrons, donors, and attendees, and ensure the organization’s health into its second century.

Rochester, New York Area

In this position, I work to pre-empt any potential issues with ongoing mail campaigns, such as non-compliance with postal regulations, production delays, etc. I take new orders over the phone and via email, scheduling the daily production logistics, as well as guiding customers and my employees on postal compliance and efficiencies within the company.A large part of my responsibility also hinges on assisting customers with creating new mail campaigns, increasing their ROI, and decreasing their costs associated with mailings. I put a priority on creating friendly rapport with new and long-time customers.I also perform all quality control and postal compliance verification on preliminary printing, proofs, data processing, and customer product.When hiring new Front Office staff, I assist in the interview process, training them in company protocol, Post Office regulations, and customer preferences for their projects.I was instrumental in facilitating a shift to Full Service mailing per postal regulations as well.As a manager, I help out wherever necessary at the time - whether it is lending a hand in production, finalizing a data file, or doing paperwork.

Rochester, New York Metropolitan Area

I process customer data through verified postal software for direct mailing projects. Additionally, I contact customers with important information regarding their projects and walk them through the mailing process. I maintain customer records, coordinate leftover pickups, and assist in other daily record-keeping tasks, as well as assisting the owners and managers in the office.

Various

Filling in for various faculty/staff to assist in certain education and literacy initiatives. Primary subjects in which I tutor are LOTE and ELA.

Spencerport, Ny

Contributing articles and SEO work as necessary and able for clients and the company itself.

Rochester, Ny

-Data Entry-Use of PeachTree and QuikBooks-Organize clients' paperwork.-Answer incoming calls and accept paperwork from clients.-Filing and other office duties.

Brockport, Ny

As Book Team Leader-Create a new system to organize the books-Overhaul the organization of the book section-Oversee four employees in the selection, production, pricing, and sale of books and media-Create a department handbook for Book Department EmployeesAs Team Lead for Soft Lines (as of 12/2013)-POS cash and credit, returns, exchanges-General Customer Service-Counting Cash Drawers, Opening and Closing the Store-Ensuring Soft Lines Production Goal is Met-Overseeing All Store Employees

Bachelor'S Degree, English (Literature), 3.62

Activities and Societies: Brockport Oxford Scholar, Tau Sigma Delta (English Honor Society), Dean's List 3 of 4 eligible semesters, magna.

Intercultural Studies (Spanish Concentration), 3.66

Activities and Societies: Gospel Choir, The Star (campus newspaper), and The Lanthorn (campus literary publication)