Kevin Kovelant Email & Phone Number

Geyserville, California, United States

Geyserville, California, United States

Global

Designed, and maintain website for author Jack Ketchum, responsible for all html coding, site content, site updates and graphic manipulation. Creation of e-books, in various formats, plus cover designs.

Geyserville, CA

Responsible for writing copy for and execution of promotional emails. Also responsible for content creation for wine fact sheets, including compilation of technical specs. Creation of website content and copy for Francis Ford Coppola Winery, Francis Ford Coppola Winery Too/Virginia Dare Winery, and Domaine de Broglie winery.

Healdsburg, California

Responsible for design, production, and deployment of marketing emails for multiple brands, using HTML and CSS to ensure compatibility across email clients. Also responsible for maintaining best practices and CAN-SPAM compliance.

Monterey, CA

Responsible for creation and deployment of weekly, bi-weekly, monthly, and bi-monthly promotional e-mail campaigns, using HTML and CSS. Re-designed layout and graphics for monthly educational newsletter. Designed layout and graphics for various ad-hoc promotional and transactional campaigns as well as coding and deployment of each. Design and deployment of.

Pleasant Hill, CA

Designed and implemented university-wide course evaluation system, encompassing three separate campuses. Created, distributed, and collected course evaluation forms, gathered and analyzed data, created reports cross-referencing evaluation scores in a variety of ways.

Pleasant Hill, CA

Designed and taught courses for both the School of Education And Liberal Arts, and The Graduate School of Holistic Studies.

Pleasant Hill, CA

General customer service and administrative duties, including, but not limited to answering phones, routing calls, setting appointments, processing applicant files, filing, collecting textbook orders and syllabi, uploading documents to internal web server, supply ordering and maintenance, technical support, and general handling of issues as they arise.

Pleasant Hill, CA

General customer service, shelving books, processing fines and late notices, technical support.

Baltimore, MD

Designed and maintained website for Borderlands Press, a small publisher specializing in limited collector’s editions of horror fiction. Responsible for all html coding, site content, site updates, and graphics.

Laurel, MD

Responsible for network administration and PC hardware and software support, maintenance, troubleshooting, and configuration, as well as desktop publishing responsibilities. Also co-designed and instructed a training course teaching store managers how to effectively utilize Microsoft Access to be more efficient in their daily responsibilities. Designed.

Atlanta, GA

Responsible for call monitoring of various helpdesks for quality issues. Developed and improved training curricula, and trained employees on new products and procedures as they were implemented. Acted as a consultant on a wide spectrum of projects, utilizing Systems Development Life Cycle procedures for a variety of ADSL product offerings and more..

Atlanta, GA

Investigated and answered complaints made by and about BellSouth.Net users through e-mail communications. Terminated accounts that were found to be in violation of BellSouth.Net’s Acceptable Use Policies. Protected BellSouth's online reputation by effectively eliminating sources of spam complaints, both e-mail and usenet related.

Atlanta, GA

Answered customer e-mail inquiries, monitored network activity, and updated appropriate customer notification tools in the event of network problems.

Columbus, OH

Hired and trained new employees to work in a call-center environment, instructing them in policies and procedures of CallTech, and its clients. Responsible for modification and updating of existing curricula, as well as designing and implementing new curricula

Columbus, OH

Responsible for overall quality of call center in regards to the policies set forth by CallTech’s clients. Enabled CallTech to receive its highest quality rating by our client. Conducted monthly evaluations of our staff through random call monitoring and taping. Resolved any and all quality issues discovered in-house, and/or brought to CallTech’s attention.

Columbus, OH

Oversaw daily operations of call center, resolution of calls escalated above normal Customer Service Representative level, monitored call flow and adjusted staffing levels accordingly

Columbus, OH

Provided outsourced general customer support regarding billing and service navigation, as well as minor technical support for a major computer online service.

Columbus, OH

Responsible for daily operation of retail music store, sales/profit,loss prevention, hiring, training, scheduling, payroll, and display design. Won numerous awards for display design. Store sales were consistently above previous year’s figures.

Baltimore, MD And Columbus, OH

Assisted Store Manager with daily store operation, and abovementioned duties.

Gettysburg, PA

Directly responsible for promotion of the summer season. Created and distributed posters, flyers, programs, print and radio advertisements.

Annapolis, MD

Basic retail sales duties, including cashier duties, merchandising loss prevention, and customer service

M.A., Consciousness Studies

Certificate, Wine And Viticulture

B.A., Theater Arts

Activities and Societies: Alpha Tau Omega fraternity, Owl & Nightingale Players