Kim Sullivan Email & Phone Number

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Responsible for building and maintaining strong relationships with an assigned set of clients by leading a team of technical consultants to deliver consistently exceptional service.

• Accomplishments:
• Lead contact for relationship management and partnering with major IT vendors for Managed IT services and specialized contract consultant work for LIMS software.
• High-level account management for major pharmaceutical partner including oversight pharmacogenomics and biorepository activities for of 500+ clinical trials. Responsibilities:
• Lead, motivate and manage Client Relations and Information Technology teams in support of all aspects of business projects.
• Coordinate with stakeholders and management in integrating business processes throughout the organization.
• Identify and implement continuous improvement initiatives to increase business efficiency.

• Accomplishments:
• Project lead for Oracle database upgrade and Windows Server implementation for enhanced LIMS system performance.
• Worked with external vendors performing the vendors and internal IT staff to coordinate demonstrations and on-site testing with affected staff.
• Authored Validation documentation including System Validation Plan, Functional Requirements, User Acceptance Testing, and System Validation Summary.
• Created Data Migration plan for quality control of migrated records.
• Project / Work Management Software Implementation including vendor selection and budget preparation/presentation to Executive Team, cross functional collaboration across 5 internal teams for process development and.

• Accomplishments:
• Developed and implemented Client Relations team metrics and tracking to monitor on time delivery of project deliverables.
• Developed initial training programs for new Client Relations team personnel.Responsibilities:
• Overall oversight for the Client Relations team that includes strategic planning, development management processes, critical path issues/solutions, resource management, and project management.
• Work closely with Contracts, Business Development and Operations in developing proposals for new projects and custom project deliverables.
• Responsible for Client Relations processes review and execution to ensure compliance with necessary regulatory requirements.

Morrisville, NC

• Responsibilities:
• Responsible for the overall technical conduct of the study, as well as for the interpretation, analysis, documentation and reporting of results.
• Liaise with Business Development in study set-up phase, assisting with logistics, generating protocols and study files, preparing laboratory manuals and sample collection guidelines as required.
• Provide ongoing communication to clients and in-house teams regarding progress of projects to ensure timeline and budget goals are met.
• Provide input to Finance and Business Development in capturing requests for Additional Work.
• Assist in troubleshooting laboratory results and process.

Morrisville, NC