Kim Sullivan Email and Phone Number
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Kim Sullivan personal email
Kim Sullivan phone numbers
A performance driven leader who has built teams that specialize in providing excellent IT service and support to small and medium sized businesses. I have a track record in launching new value added services & exceeding her organization’s revenue and customer retention goals.I have a passion for building collaborative & strong partnerships throughout the organization to achieve overall process efficiency & customer satisfaction. Highlights:• 15+ years of Leadership and Customer Management Experience.• Ability to blend strategic initiatives to drive efficiency and increase CSAT with tactical execution.• Passionate about proactive customer support delivery.• Experience with building data-driven decision-making culture by implementing operational dashboards for internal and external consumption.• Experience in building, mentoring and sustaining local and regional support teams.Specialties:• Customer Service Management• Operations Management • Customer Adoption & Metrics Analysis• Team Building & Mentoring • Leadership • Process Improvements
Compuquip Cybersecurity
View- Website:
- compuquip.com
- Employees:
- 41
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Chief Operating OfficerCompuquip Cybersecurity Sep 2024 - Present
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Interim PresidentWorksmart May 2024 - Sep 2024 -
Vice President / IntegratorWorksmart Aug 2020 - May 2024Durham, North Carolina, United States
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Vice President, Customer SuccessWorksmart It Sep 2019 - Aug 2020Raleigh-Durham, North Carolina Area
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Operations DirectorWorksmart It Mar 2018 - Oct 2019Raleigh-Durham, North Carolina Area
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Account Operations DirectorWorksmart It Aug 2017 - Mar 2018Raleigh-Durham, North Carolina Area
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Operations AnalystWorksmart Feb 2016 - Aug 2017Raleigh-Durham, North Carolina Area
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Client Engagement DirectorWorksmart Sep 2013 - Jan 2016Raleigh-Durham, North Carolina AreaResponsible for building and maintaining strong relationships with an assigned set of clients by leading a team of technical consultants to deliver consistently exceptional service.
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Senior Director, Business OperationsGentris Corporation Feb 2013 - Aug 2013Accomplishments:• Lead contact for relationship management and partnering with major IT vendors for Managed IT services and specialized contract consultant work for LIMS software.• High-level account management for major pharmaceutical partner including oversight pharmacogenomics and biorepository activities for of 500+ clinical trials. Responsibilities:• Lead, motivate and manage Client Relations and Information Technology teams in support of all aspects of business projects.• Coordinate with stakeholders and management in integrating business processes throughout the organization. • Identify and implement continuous improvement initiatives to increase business efficiency. -
Senior Director, Strategic PlanningGentris Corporation Nov 2012 - Feb 2013Accomplishments:• Project lead for Oracle database upgrade and Windows Server implementation for enhanced LIMS system performance. • Worked with external vendors performing the vendors and internal IT staff to coordinate demonstrations and on-site testing with affected staff.• Authored Validation documentation including System Validation Plan, Functional Requirements, User Acceptance Testing, and System Validation Summary.• Created Data Migration plan for quality control of migrated records.• Project / Work Management Software Implementation including vendor selection and budget preparation/presentation to Executive Team, cross functional collaboration across 5 internal teams for process development and mapping, and application administrator throughout the implementation.Responsibilities:• Provide guidance and information for Strategic Information Technology initiative to map all processes and create a plan to implement process improvement throughout the entire IT system.• Oversee major client IT audit preparations and follow up. Identified gaps in the current system and guided the preparation efforts.
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Senior Director, Client RelationsGentris Corporation Jul 2008 - Nov 2012Accomplishments: • Developed and implemented Client Relations team metrics and tracking to monitor on time delivery of project deliverables.• Developed initial training programs for new Client Relations team personnel.Responsibilities:• Overall oversight for the Client Relations team that includes strategic planning, development management processes, critical path issues/solutions, resource management, and project management.• Work closely with Contracts, Business Development and Operations in developing proposals for new projects and custom project deliverables.• Responsible for Client Relations processes review and execution to ensure compliance with necessary regulatory requirements.• Sets goals and reports team activities and progress to the Vice President of Business Development and executive team.
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Director, Clinical StudiesGentris Corporation Mar 2007 - Jul 2008Morrisville, NcResponsibilities:• Responsible for the overall technical conduct of the study, as well as for the interpretation, analysis, documentation and reporting of results. • Liaise with Business Development in study set-up phase, assisting with logistics, generating protocols and study files, preparing laboratory manuals and sample collection guidelines as required.• Provide ongoing communication to clients and in-house teams regarding progress of projects to ensure timeline and budget goals are met.• Provide input to Finance and Business Development in capturing requests for Additional Work.• Assist in troubleshooting laboratory results and process.• Author and review Standard Operating Procedures (SOPs) as they pertain to the Client Relations Team.
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Qa AssociateGentris Corporation May 2006 - Mar 2007Morrisville, Nc
Kim Sullivan Skills
Kim Sullivan Education Details
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Biology
Frequently Asked Questions about Kim Sullivan
What company does Kim Sullivan work for?
Kim Sullivan works for Compuquip Cybersecurity
What is Kim Sullivan's role at the current company?
Kim Sullivan's current role is Operational Leader | Empowering Teams & Driving Growth | EOS Integrator.
What is Kim Sullivan's email address?
Kim Sullivan's email address is su****@****ris.com
What is Kim Sullivan's direct phone number?
Kim Sullivan's direct phone number is +191948*****
What schools did Kim Sullivan attend?
Kim Sullivan attended North Carolina State University.
What skills is Kim Sullivan known for?
Kim Sullivan has skills like Pharmacogenomics, Biotechnology, Lifesciences, Cro, Clinical Research, Clinical Trials, Clia, Gcp, Validation, Laboratory, Fda, Lims.
Who are Kim Sullivan's colleagues?
Kim Sullivan's colleagues are Angie W. Smith, Ruddy Guerra, Wout Bouckaert, Willard Barrera, David Rosenwald, Rodrigo Aguilar, Carl Daniels.
Not the Kim Sullivan you were looking for?
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Kim Sullivan
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Kim Sullivan
Product Delivery Specialist I Maximum Efficiency I Minimum Viable Everything I Head Of Product & Design At CodingscapeBend, Or4gmail.com, gmail.com, localporch.com, codingscape.com -
Kim Sullivan
Houston, Tx2aggreko.com, aggreko.com4 +130247XXXXX
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