Kushank Kumar Email & Phone Number

Gurugram, Haryana, India

As an Account Manager with extensive experience in the debt collection industry, I am dedicated to building strong client relationships and ensuring effective resolution strategies. I specialize in managing accounts with a focus on compliance, ethical practices, and maximizing recovery rates. My approach combines empathy and assertiveness, allowing me to navigate challenging conversations while maintaining professionalism.With a strong analytical mindset, I leverage data to develop tailored solutions that address both client needs and consumer rights. My goal is to facilitate a smooth and respectful collection process, contributing to the financial well-being of clients and their customers alike. I am passionate about fostering a positive team environment and continuously improving processes to enhance operational efficiency.

Gurugram, Haryana, India

• Resolving issues: Resolve all Customer Queries, handling escalation, providing seamless experience to customers • Always aware and responsible for new trainings, assessments and sessions for skills improvement.• Ensuring the timely refund and credit to be added to the customer account to avoid repeat contact.• Managing daily productivity data for tracking daily performance and processing timing.• Processing in HALO, SCIO, NUANCE, SOS, Salesforce and CRM tools.

Hyderabad, Telangana, India

• Network troubleshooting and configuration and providing network link to service based, product based as well as banking organization. • Processing in CRM tools, Oracle lighting soft, NMS, Putty, Outlook . • Always follow organization rules and policies.

Noida, Uttar Pradesh, India

• Resolving issues: Resolve all Customer Queries, handling escalation, providing seamless experience to cx• Managing daily productivity data for tracking daily performance and processing timing.• Always aware and responsible for new trainings, assessments and sessions for skills improvement.• Always follow organization rules and policies.• Help in generation of revenue under Renewal Project with extra ordinary performance.• Processing in CRM tools.• Good Knowledge of supporting, coordinating and leading Team.