Kushank Kumar Email & Phone Number

Gurugram, Haryana, India

As an Account Manager with extensive experience in the debt collection industry, I am dedicated to building strong client relationships and ensuring effective resolution strategies. I specialize in managing accounts with a focus on compliance, ethical practices, and maximizing recovery rates. My approach combines empathy and assertiveness, allowing me to.

Gurugram, Haryana, India

• Resolving issues: Resolve all Customer Queries, handling escalation, providing seamless experience to customers
• Always aware and responsible for new trainings, assessments and sessions for skills improvement.
• Ensuring the timely refund and credit to be added to the customer account to avoid repeat contact.
• Managing daily productivity data for tracking daily performance and processing timing.
• Processing in HALO, SCIO, NUANCE, SOS, Salesforce and CRM tools.

Hyderabad, Telangana, India

• Network troubleshooting and configuration and providing network link to service based, product based as well as banking organization.
• Processing in CRM tools, Oracle lighting soft, NMS, Putty, Outlook.
• Always follow organization rules and policies.

Noida, Uttar Pradesh, India

• Resolving issues: Resolve all Customer Queries, handling escalation, providing seamless experience to cx
• Managing daily productivity data for tracking daily performance and processing timing.
• Always aware and responsible for new trainings, assessments and sessions for skills improvement.
• Always follow organization rules and policies.
• Help in generation of revenue under Renewal Project with extra ordinary performance.
• Processing in CRM tools.