From the world of business process outsourcing (BPO) to the creative realm of art and drone photography, my professional journey is one of continuous growth and exploration. As an experienced leader and analyst, I've honed my skills in all aspects of contact center operations. My expertise spans policy and root cause analysis, database design, implementation, and management, as well as high-level analysis, reporting, and data presentation. My analytical acumen is backed by a Bachelor's of Science from the University of Central Florida.Transitioning from a successful career in BPO, I've found a new passion in the world of art and aerial imagery. As the proud owner of Crimson Drip Art Studio, I've been able to channel my creativity into producing unique and custom art pieces. But my creative services don't stop at traditional art.As an FAA licensed Part 107 UAS Pilot, I've expanded my offerings to include professional drone photography and videography services. I capture stunning aerial views, providing a unique perspective that can elevate any project. My post-production editing skills ensure that each image and video tells a compelling story, tailored to the needs and vision of my clients.Whether you're looking for a custom art piece to brighten your space or seeking high-quality drone imagery for your next project, I'm here to help. Let's collaborate to bring your vision to life