Kriston (Mandy) Lacks Email & Phone Number

Frisco, Texas, United States

Managing,forecasting, and project management for operational expense lines for Home Services to include product replacement, overs and shorts, occupancy,and several other P&L accounts. Managing procurement card receipt matching and expense auditing.

Chicago, Illinois

Project Manager for Transactional Expense improvement initiatives for Home Services

Plano, Texas

Managed and forecasted multi-millions in operational expense for Covid related PPE,vehicle fuel, communications, supplies, and miscellaneous expense across multiple business platforms

Plano, Texas

Managed vendor relationships for Sears Home Services Parts Supply Chain. My assigned major vendors have an annual sales volume of $131 Million. Responsibilities include contract and term negotiations, pricing, margin analysis, import arrangements, maintaining fill rate windows, and managing vendor payables and invoice reconcilement. Involved with on-boarding suppliers with our 3rd party partner Logic Broker for electronic transmissions of orders and invoices. Extensive experience in Management. In depth knowledge of how accounting processes and procedures flow across a major retailer and service provider. Involved with mergers and spin offs to include Kmart, Orchard Supply and Hardware, Sears Hometown and Outlet, and Lands' End. As the National Claims Manager , reduced year over year expense over $4 million for the business and received Lean Six Sigma Yellow Belt. As Unit Manager, consolidated two support Centers within 90 days to Ohio and Chicago eliminating $4.8 million in annual unit expense. At the same time,partnered on a project and eliminated $8 million in annual manual deposits processed by the support center, and received the President's award

National compliance and skill enrichment training platform for Home Services including redesign of new learning platform, assessments, and district marketing

Plano, Texas

Forecasting Operational Expenses and managing overs and shorts process with system enhancements and process/equipment changes

Plano, Texas

Absorbed National Claims Manager responsibilities and took on the Support Center team to become unit manager and consolidated our center into our Corporate office saving $5 million

Plano, Texas

National Manager for Claims Recovery-Oversaw daily team activities generating over $150Million annually in revenue from warranty claims-Managed team of 25 domestically and 25 offshore-Maintained Client Relationships to ensure contract requirements were being met and claim acceptance for Payment was at 97%-Reduced business expense by $4 million by reducing the number of rejected claims -Governed front end claims processing for offshore team, ensured SLAs were met-Reviewed aging and Metrics weekly-Managed billing ,as well as collections from our third party vendor. Recovered over $2million in revenue-Assisted in Implementing IVR automated payment solution for the billing team allowing for reduction in payroll-Eliminated offshore team and absorbed the workflow domestically without additional headcount, reduced payroll expense by $650k

Plano, Texas

-Managed 27 exempt/non-exempt associates domestically and overseas-Responsible for daily third party credit card, PayPal, Ebillme, private label credit card, and Telecheck receivables and cash settlements over $27 billion annually.-Paypal Administrator for Sears Holdings-Managed inventory control accounting processes for Imported merchandise and the authorization of wires and Letter of Credits for Import Vendor Payments.-Accounting/Finance signoff for project related initiatives- Involved with balance sheet and expense analysis related to Month End close process. Involved with preparation, review and authorizations of journal entries-Reviewed account reconcilements, Sarbanes-Oxley testing, internal and external requests and audits-Mentored accountants to enhance their professional growth

Dallas/Fort Worth Area

-Managed 16 associates-Acquired knowledge of how Accounts Payable systems work including: querying the systems, vendor file maintenance, balancing of daily merchandise receipts, EDI, check control and inquiries, and 1099 reporting-Monitored vendor payments-Maintained Access databases that require modification or other support-Sarbanes-Oxley testing, internal and external requests and audits-Daily interaction with executives, controllers, peers, internal/external audit/ third party vendors/ IT groups, stores, and customers.

-Managed 16-19 associates after Rotations through Executive Development program as Staff Accountant from September 2000- June 2002-Reviewed daily transactional activities, monthly balance sheet reconciliations, and profit and loss statements, for five different Sears businesses to include Sale and Use tax, Dealer stores, Logistics, Commercial Sales, and Sears International Marketing-Acquired knowledge of tax laws in 50 states to identify and advise approximately 4000 units on areas of under collection of sales tax, monthly-Mechanized the analysis of $1.2 million in tax collection shortages. reducing paper costs, in-house and off-site storage, and time- Built and maintained several MS Access databases to mechanize processes which allowed resources to be reallocated-Involved with Month End close process. -Reviewed and approved account reconcilements, Sarbanes-Oxley testing, internal and external requests and audits

Mba, Accounting

Activities and Societies: Sigma Iota Epsilon

Bs, Finance

Obtained Series 7, Series 66 after graduation while working with American Express Financial Advisors