Klara Owens Email & Phone Number

United States

At RG, our grand mission of making the world a better place to work starts within our own business and is reflected in our culture and the people we’ve brought together to achieve it. Guided by values like 'We Own It,' 'We Are Human,' and 'We Love Our Job,' I thrive on delivering world-class HR initiatives that our people love and our clients aspire to.I lead the charge on our Internal Communications Strategy, HEART (our holistic wellbeing program), our EPIC Approach to DEI, and our Appreci8 recognition platform. These initiatives are all about creating a workplace where everyone feels valued, heard, and empowered to thrive. As a proud Multicultural Network Lead, I champion an environment that celebrates our differences in race, ethnicity, and belief. I'm dedicated to making uncomfortable conversations comfortable, sharing stories, celebrating diversity, and connecting our global workforce to each other and our mission. Through innovative storytelling, strategic communications, impactful events, and a focus on recognition and wellbeing, I ensure our workplace inspires and uplifts employees worldwide.

By blending creativity with strategic insight, I crafted engaging content and initiatives that strengthened our reputation as a leader in employee engagement. I managed stakeholder relationships, aligned communications with business goals, and contributed to RG’s milestone as the first HR Tech Unicorn at exit with a £1.15B valuation. Championing our EVP across social media, I attracted and retained top talent while enhancing our employer brand and employee advocacy.I led our wellbeing strategy, using survey insights to drive improvements and increase benefits awareness, and worked with DEI Networks to embed diversity, equity, and inclusion into our core mission. Managing our awards strategy, I secured over 25 industry recognitions in 2022 and orchestrated key events and a recognition program that celebrated milestones and fostered a culture of appreciation.

Rochester, New York Area

In this role, I was dedicated to delighting our customers and establishing RG as the “Employee Engagement People” through several key initiatives. My focus on Customer Inspiration involved delivering and showcasing award-winning strategies and best practices in Employee Engagement, utilizing our proprietary SaaS technology to demonstrate our expertise. I actively engaged with our client community through various educational platforms, including in-person and virtual channels such as Comms Coffee Mornings, Customer Webinars, and Social Media Delivery, fostering a deeper understanding of our solutions and their impact.In addition to education, I prioritized Customer Empowerment by developing repeatable and scalable employee engagement modules. These resources, such as guides on creating an EVP or building Employee Network Groups, were designed for clients to implement and drive within their organizations with minimal assistance. My efforts also contributed to Client Advocacy & Boosting Sales by expanding the use of RG products and positioning RG as a valuable partner through consultative conversations. Lastly, my role included Internal Communications Thought Leadership and Knowledge Sharing, where I built a community of Subject Matter Experts to provide guidance and insights, strengthening our strategic projects and driving revenue growth.

Syracuse, New York, United States

I served as the day-to-day leader and manager of a team consisting of 10 Account Managers and 3 Account Coordinators. Supported team in client development and client relations across 150 accounts. Built and implemented new processes for increased efficiency and organization across all departments. Responsible for creating and executing an expedited training and development plan for six new hires over 90 days. Worked with Director of Account Services and CEO to evaluate and innovate organizational development. Mentored and coached team in reporting, public speaking, and relationship selling.

Rochester, New York Area

Advertising and marketing consultant at NEXT! Ad Agency a division of CGI Communications. Worked with over 200 small to medium sized businesses throughout the United States and Canada. Provided expertise in building and maintaining an online presence with a positive reputation. Increased clients visibility on the web and assisted them in converting new business from the internet. Heavy focus on search engine optimization, local citation building, managing and protecting online reputation, evaluation of advertising, and online tracking. Daily experience with Google My Business, Google Analytics, Google Insights, Google Ads, and Social Media Marketing.Top sales performer in the company in 2017. Renewed 104% of client revenue and held an 88% client retention rate. Additional responsibilities included training new Account Managers and cross training other divisions within the company.

Rochester, New York Area

Developed on-going business relationships with CGI's existing clients by serving as the liaison between the video production division of the company and its advertising agency. Worked with business owners to provide continued satisfaction while informing them of additional products and services offered. Built a foundation for their business online and acted as the primary contact for additional exposure and visibility across the web. Responsible for client retention, satisfaction, and new business opportunities.

Rochester, New York Area

Worked together with an Account Manager on over 200 clients in the United States and Canada. Monitored all client listings online to ensure information was correct, up to date, and consistent. Routinely found problems and provided solutions to clients while protecting their online presence and reputation. Surveyed customer experience for clients through phone and email campaigns. Improved and enhanced online reputation through coordinating positive reviews across the web. Set and prepared all meetings for manager while highlighting important details of each client. Hit all weekly and monthly numbers while also assisting other Associates in reaching their numbers.

Rochester, New York Area

Promoted client brands through field marketing programs. Educated consumers while also distributing samples and promotional items. Provided a fun, exciting, and memorable experience to encourage product loyalty and sales. Documented events through pictures as well as written recaps. Experience with both on and off-premise events.

Rochester, New York Area

Community Wellness Representative for the Be a Healthy Hero brand sponsored by the Greater Rochester Health Foundation. Served as the first point of contact and Brand Manager at events throughout the City of Rochester. Provided information and resources about healthy lifestyles to families from targeted demographics. Facilitated and participated in healthy activities to get families motivated. Served as a senior team member with additional responsibilities of integrating new marketing strategies, recruiting, interviewing, event summaries, and leading events.

Albany, New York Area

Through a mix of guerilla marketing, relationship building, and social media marketing, promoted the EatStreet brand increasing recognition and influencing downloads of the newly created application. Designed contests via social media to increase brand awareness as well as create excitement behind the product.

Rochester, New York, United States

Worked directly with all channels within the company and had hands-on experience with retail, indirect, and business customers. Assisted with the integration of new ideas and marketing strategies, along with participating in and facilitating several marketing events. Using various programs, tracked and reported monthly productivity, sales, and key performance indicator results. In addition, assigned 200,000+ businesses to correct sales representatives via a Territory Management report. Participated in several employee development programs and attended area meetings and focus groups to develop channel initiatives and improve sales productivity.

Albany, New York Area

Represented Universidad Veritas at two Study Abroad Fairs (SUNY Albany & SUNY Oneonta). Created visuals to explain the study abroad process and program’s to prospective students. Collected student information via a Microsoft Dynamics CRM web form and contacted and followed up with 120+ prospects using Microsoft Dynamics CRM.

San Jose, Costa Rica

Volunteer journalist helping to manage and populate Veritas Study Abroad's social media outlets. Responsibilities include: Posting on Veritas social media pages, Uploading content to Vertias social media pages, creating original content using Adobe Illustrator, ensuring content is appropriate, and responding to posts. Social Media Outlets: Facebook, Wordpress, Twitter, Instagram & Youtube.

Rochester, New York, United States

Through answering incoming telephone calls and responding to telephone inquiries and complaints delivered outstanding customer service. Provided functional guidance, training and assistance to lower level staff through Floor Support. Resolved all customer questions and left customers happy with 100% Representative Resolve.

Rochester, New York, United States

Greeted customers including answering phones and directing customer inquiries to appropriate party. Completed, processed, and maintained applicable paperwork and records. Informed customers about services available and assessed customer needs. Assisted in other areas of store, such as paint, inventory, and merchandise displays.