Klea Merdani Email & Phone Number

Philadelphia, Pennsylvania

• Arrange the scheduling, communications, and reconciliation of data discrepancies for ABIM’s secure exams across multiple stakeholders and third-party vendors
• Create yearly exam calendar and partner with A&R and exam vendor to determine future needs and exam revenue projections
• Identified a gap in the appointment scheduling of candidates with nursing mother accommodations and worked closely with vendor to implement online web scheduling alternative
• Process an average of over 400 requests, yearly, for pregnancy and nursing mother accommodations
• Establish standard process for cosponsored boards to submit their candidates’ ADA details to ABIM’s accommodations team
• Review exam file data to identify if candidates completed exam within ABIM standards and determine whether that impacts their final score outcome as fail or indeterminate

Greater Philadelphia Area

• Onboarded and drove medication delivery for 700 patients in a medication adherence program that resulted in $600 annual medical cost savings per patient
• Communicated with pharmacy management, physician management, and business development teams weekly to drive an improved patient experience by refilling and delivering medication on behalf of the patient
• Provided technical troubleshooting for smart pillbox and evaluated data which tracked patient adherence to report back to caregivers and medical teams
• Developed standard operating procedures to reduce patient onboarding time for new health assistants
• Wrote and executed SQL queries, retrieving and manipulating data, to generate routine and ad hoc fulfillment reports, increasing on-time medication deliveries by 15%
• Built data analytics tools in SQL to reduce overall calls to patients while maximizing content of conversations

Greater Philadelphia Area

• Supervised, trained and evaluated new reservationist hires as well as drafted new employee manuals
• Identified, prioritized, and resolved guest inquiries, answered calls, and took reservations
• Kept detailed record of daily shift activities and distributed it among department heads throughout hotel

Greater Philadelphia Area

• Created recovery treatment plans for substance abuse patients under physician supervision
• Initiated HIPAA-related compliance policies while upholding complete confidentiality of medical records
• Oversaw medical billing and negotiated with various insurance companies regarding reimbursement
• Facilitated in physician credentialing, license renewals, reappointments, and acted as personal secretary for doctor

Greater Philadelphia Area

• Managed daily operations including appointment scheduling, prescription coordinating, patient referrals, prior authorizations, insurance verification, and processing health insurance claims and medical records
• Handled confidential information under HIPAA guidelines in a professional and discreet manner
• Trained in administration of EKG’s to patients in an office setting

Bachelor Of Arts (B.A.), Psychology, Neuroscience

Bachelor Of Arts - Ba