Klea Merdani Email & Phone Number

Philadelphia, Pennsylvania

• Arrange the scheduling, communications, and reconciliation of data discrepancies for ABIM’s secure exams across multiple stakeholders and third-party vendors• Create yearly exam calendar and partner with A&R and exam vendor to determine future needs and exam revenue projections• Identified a gap in the appointment scheduling of candidates with nursing mother accommodations and worked closely with vendor to implement online web scheduling alternative• Process an average of over 400 requests, yearly, for pregnancy and nursing mother accommodations• Establish standard process for cosponsored boards to submit their candidates’ ADA details to ABIM’s accommodations team• Review exam file data to identify if candidates completed exam within ABIM standards and determine whether that impacts their final score outcome as fail or indeterminate• Provide exceptional customer support to diplomates, candidates, vendors, and stakeholders about examination delivery processes and requirements, goals and objectives• Formulate, maintain and catalog standardized responses to candidates regarding the exam certification, administration and accommodation processes, and ensure exam related issues are resolved

Greater Philadelphia Area

• Onboarded and drove medication delivery for 700 patients in a medication adherence program that resulted in $600 annual medical cost savings per patient• Communicated with pharmacy management, physician management, and business development teams weekly to drive an improved patient experience by refilling and delivering medication on behalf of the patient• Provided technical troubleshooting for smart pillbox and evaluated data which tracked patient adherence to report back to caregivers and medical teams• Developed standard operating procedures to reduce patient onboarding time for new health assistants• Wrote and executed SQL queries, retrieving and manipulating data, to generate routine and ad hoc fulfillment reports, increasing on-time medication deliveries by 15%• Built data analytics tools in SQL to reduce overall calls to patients while maximizing content of conversations• Analyzed warehouse shipping reports ensuring acceptable lead and expected arrival timesFellow (previously TowerView Health) was founded in 2014 to build health technology and connection for the whole family. For individuals and caregivers of individuals who take multiple medications, Fellow is a smart pillbox and healthcare navigation service that makes it easy to take medications and provides peace of mind for families. Fellow was named to Forbes’ 30 Under 30 in Healthcare list in 2017.

Greater Philadelphia Area

• Supervised, trained and evaluated new reservationist hires as well as drafted new employee manuals• Identified, prioritized, and resolved guest inquiries, answered calls, and took reservations• Kept detailed record of daily shift activities and distributed it among department heads throughout hotel

Greater Philadelphia Area

• Created recovery treatment plans for substance abuse patients under physician supervision• Initiated HIPAA-related compliance policies while upholding complete confidentiality of medical records• Oversaw medical billing and negotiated with various insurance companies regarding reimbursement• Facilitated in physician credentialing, license renewals, reappointments, and acted as personal secretary for doctor

Greater Philadelphia Area

• Managed daily operations including appointment scheduling, prescription coordinating, patient referrals, prior authorizations, insurance verification, and processing health insurance claims and medical records• Handled confidential information under HIPAA guidelines in a professional and discreet manner• Trained in administration of EKG’s to patients in an office setting

Bachelor Of Arts (B.A.), Psychology, Neuroscience

Bachelor Of Arts - Ba