Kleber Ramos Email and Phone Number
Kleber Ramos work email
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Kleber Ramos personal email
- Professional with career developed in the Commercial/Insurance and Projects/Telecommunications sector;- Acting as Hunter and Farmer in the development of new commercial business. B2B sales specialist, prospecting, client portfolio management and team training;- Experience in applying agile methodology (Scrum) and Project Management, working in project management (GP and Scrum Master), and also as Product Owner; - Skills on forming/maintaining partnerships and business plan development; - Skills on prepare management reports, dashboards and KPIs (Sell in e Sell Out); - Expertise in managing teams, goals, projects, processes and conflict management; - Extensive knowledge in strategic planning and process gap mapping;- Practice in business plans on Contact Center, POS, SMS, Email, Chatbot and Digital Media channels; - Skill in structuring and implementation of projects, products in physical and digital channels.
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Project Delivery ManagerHitss BrasilState Of São Paulo, Brazil
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Agile MasterGlobal Hitss Sep 2021 - PresentSão Paulo, São Paulo, Brasil- Liderança dos Squads voltados plataforma SAP em seus módulos MM, SD e RE;- Atuo em projetos que visam a otimizar o processo logístico através de integrações/APIs entre a Claro e seus Operadores Logísticos;- Aculturamento das equipes sobre os papeis e responsabilidades nas Squads;- Interação com os POs e Stakeholders para suportar a priorização de demandas e remoção de impedimentos referentes as entregas diárias;- Acompanhamento de métricas e aplicação de plano de ação para melhorias- Facilitação de ritos com daily, review e retrospectivas junto ao time e stackholders;- Report semanais e mensais de indicadores de Lead Time, Throughpu, CSAT e NPS para comitês executivos;- Uso do Jira, Trello, Planner e Miro para suportar as tarefas e a comunicação diária.
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Gerente De ContasTriad Systems Jul 2020 - Feb 2021São Paulo, Brasil- Prospecção e gestão de carteiras de clientes dos segmentos de Telecom, Financeiro, Manufatura, Saúde e Serviços;- Realização de venda consultiva com objetivo de ofertar as melhores soluções para o negócio;- Realização de apresentações de soluções tecnológicas usando RPA, Cloud, Inteligência de dados e Professional Services, com base no entendimento das principais dores voltadas aos processos financeiros, vendas, marketing digital e experiência do cliente;- Participação em processos de RFP/RFQ/RFI, avaliando, desenvolvendo soluções e interagindo por meio de portais; -
Retail Account ManagerOwe Gerenciamento E Producao Ltda Oct 2019 - Apr 2020São Paulo E Região, Brasil- Gestão de equipe de projetos de obras e relacionamento com fornecedores;- Gestão e Relacionamento da Carteira de Clientes no segmento de Varejo fazendo negociações, consultoria, controle de orçamento e fornecedores; - Acompanhamento de indicadores, ações de melhoria e preparação das apresentações de resultados.
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PmoMutant Apr 2019 - Jun 2019São Paulo E Região, Brasil- Development of Customer Experience and Digital Transformation projects;- Team management of strategic projects focused on the customer (Sales Channels, Service and Retention);- Monitoring of indicators, improvement actions and preparation of results presentations. -
New Business ExecutiveMetlife Brasil Apr 2015 - Sep 2018São Paulo E Região, Brasil- Planning and preparation of business proposals; - Hunter and Farmer Commercial working in prospecting new accounts and managing portfolio of potential customers; - Projects to monetize and increase market share of B2B and B2C clients;- Intermediate and support areas responsible for deployments; - Relationship with partners such as BV Financeira, Cetelem, Sorocred and Via Varejo;- Sales Metrics, Billing, NPS and Churn Management; - Development of correction actions and result/business improvement;- Goals coordination and planning of incentive campaigns;- Development of communication strategies and sales force training;- Presentation of solutions portfolio (sales, operations, Inbound, Outbound, Digital Media and Chatbot);- Big Data analysis for customer classification, optimizing contacts for consultative sales operation. -
Project ManagerVivo (Telefônica Brasil) May 2010 - Mar 2015São Paulo E Região, Brasil- Team management and mapping of needs/product control (Voice, Data and Financial Processes);- Projects of Revenue Assurance (internal interface areas and providers such as Ericsson and cVidya);- Recovery of R$6 million with a project in Billing and Measurement/Vivo systems; - Elaboração de indicadores, dashboards e relatórios de apoio à tomada de decisões; - Strategies to reduce revenue loss and leverage net increase/product; - Governance process management (based on decision-making powers for recovery or loss of revenue); -
Project CoordinatorVivo (Telefônica Brasil) Oct 2007 - May 2010São Paulo, Brasil- Management team project with six employees;- Application of PMI project management practices; - Management of projects of Engineering, Finance, Marketing, Products and Services;- Monitoring of steps/processes, schedules and deliveries; - Average delivery range of 20 projects/products per month, with deadline over 50%;- 3G Projects, SDP Platform (SVA), New Internet Plans, SMP (Anatel Resolution 477), M2M products;- Implementation of products / services, using Agile methods;- Intermediate with internal departments in process alignment; - Relationship with suppliers such as Huawei, PTInovação and Convergys.
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Sr Product ManagerTelefônica Vivo Oct 2006 - Sep 2007São Paulo E Região, Brasil- Responsible for the end to end project management; - Planning of maximization of results, efficiency, profitability and customer satisfaction;- Development of marketing, support and product training material;- Participation in mapping and development of operational model;- Implementation of corporate systems/IT projects and requirements gathering;- Planning of products project/services related to Voice, Data, SMS and MMS.
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Pl Product ManagerTelefônica Vivo Dec 2004 - Oct 2006São Paulo E Região, Brasil
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Information Technology AnalystClaro Feb 2000 - Dec 2004São Paulo E Região, Brasil- Planning and unified call center structuring for 600 service points;- Implementation of integration projects (CTI Platform); - Achievement of 65% call retention in electronic options and reduction of calls answered by human;- Development of loyalty campaign, generating return of R$1 million in 2003. -
Analista De Planejamento PlenoAtento Sep 1999 - Feb 2000São Paulo E Região, Brasil• Planejei a estrutura operacional de Call Center com dimensionamento de escalas e acompanhamento de curvas de demanda pelo TCS.• Análises e projeções de volumes gerados no TCS e Follow up de performances de agentes via relatórios DAC (Lucent).• Desenvolvi relatórios intradiários para controle de ocupação e aderência de escalas, análise de desempenho de serviços de operações.• Elaboração de gráficos e métricas para controle de qualidade.• Conhecimento de funcionalidades básicas de workforce management. -
Analista De SuporteClaro Jan 1998 - Aug 1999São Paulo E Região, Brasil• Coordenei as atividades de reconciliação entre o Amdocs e as switches BCP, criando relatórios com resultados para correção das divergências existentes e reportando a área de Garantia da receita.• Implantação e Suporte do serviço de Roaming Internacional, além do contato ao cliente estrangeiro, criptografia de relatórios e interface com operadoras dos EUA.• Elaboração de treinamentos sobre aplicativos internos, produtos e processos para equipes de Serviços ao Cliente e Suporte Técnico.
Kleber Ramos Skills
Kleber Ramos Education Details
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Engenharia -
Centro Universitário SenacGerenciamento De Projetos
Frequently Asked Questions about Kleber Ramos
What company does Kleber Ramos work for?
Kleber Ramos works for Hitss Brasil
What is Kleber Ramos's role at the current company?
Kleber Ramos's current role is Project Delivery Manager.
What is Kleber Ramos's email address?
Kleber Ramos's email address is kr****@****ife.com
What schools did Kleber Ramos attend?
Kleber Ramos attended Universidade Anhembi Morumbi, Centro Universitário Senac.
What skills is Kleber Ramos known for?
Kleber Ramos has skills like Revenue Assurance, Crm, Telecommunications, Pmi, Pmbok, Call Centers, Business Intelligence, Mobile Devices, Ms Project, Marketing, Pmp, Vas.
Not the Kleber Ramos you were looking for?
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Kleber Ramos
Mestre, Professor, Instrutor, Tutor, Conteudista, Gerente De Programas, Gerente De Projetos, Scrum Master, Especialista Em Agilidade Organizacional, Consultor De Projetos E ProcessosSão José Dos Campos, Sp1hotmail.com -
Kleber Ramos
Indaiatuba, Sp -
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