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Kleber Ramos Email & Phone Number
Project Delivery Manager
at
Hitss Brasil
1 work email found
@metlife.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Project Delivery Manager
Location
São Paulo, São Paulo, Brazil
Company size
Who is Kleber Ramos? Overview
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Quick answer
Kleber Ramos is listed as Project Delivery Manager at Hitss Brasil, a company with 5458 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at metlife.com and a matched LinkedIn profile for Kleber Ramos.
Kleber Ramos previously worked as Agile Master at Global Hitss and Gerente de Contas at Triad Systems. Kleber Ramos holds Engenheiro De Telecomunicações, Engenharia from Universidade Anhembi Morumbi.
Company email context
Email format at Hitss Brasil
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{first_initial}{last}@metlife.com
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Profile bio
About Kleber Ramos
- Professional with career developed in the Commercial/Insurance and Projects/Telecommunications sector;- Acting as Hunter and Farmer in the development of new commercial business. B2B sales specialist, prospecting, client portfolio management and team training;- Experience in applying agile methodology (Scrum) and Project Management, working in project management (GP and Scrum Master), and also as Product Owner; - Skills on forming/maintaining partnerships and business plan development; - Skills on prepare management reports, dashboards and KPIs (Sell in e Sell Out); - Expertise in managing teams, goals, projects, processes and conflict management; - Extensive knowledge in strategic planning and process gap mapping;- Practice in business plans on Contact Center, POS, SMS, Email, Chatbot and Digital Media channels; - Skill in structuring and implementation of projects, products in physical and digital channels.
Listed skills include Revenue Assurance, Crm, Telecommunications, Pmi, and 22 others.
Current workplace
Kleber Ramos's current company
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13 roles
Kleber Ramos work experience
A career timeline built from the work history available for this profile.
Agile Master
Current- Liderança dos Squads voltados plataforma SAP em seus módulos MM, SD e RE;- Atuo em projetos que visam a otimizar o processo logístico através de integrações/APIs entre a Claro e seus Operadores Logísticos;- Aculturamento das equipes sobre os papeis e responsabilidades nas Squads;- Interação com os POs e Stakeholders para suportar a priorização de.
Sep 2021 - Present
Gerente De Contas
- Prospecção e gestão de carteiras de clientes dos segmentos de Telecom, Financeiro, Manufatura, Saúde e Serviços;- Realização de venda consultiva com objetivo de ofertar as melhores soluções para o negócio;- Realização de apresentações de soluções tecnológicas usando RPA, Cloud, Inteligência de dados e Professional Services, com base no entendimento das.
Jul 2020 - Feb 2021
Retail Account Manager
Owe Gerenciamento E Producao Ltda
- Gestão de equipe de projetos de obras e relacionamento com fornecedores;- Gestão e Relacionamento da Carteira de Clientes no segmento de Varejo fazendo negociações, consultoria, controle de orçamento e fornecedores; - Acompanhamento de indicadores, ações de melhoria e preparação das apresentações de resultados.
Oct 2019 - Apr 2020
Pmo
- Development of Customer Experience and Digital Transformation projects;- Team management of strategic projects focused on the customer (Sales Channels, Service and Retention);- Monitoring of indicators, improvement actions and preparation of results presentations.
Apr 2019 - Jun 2019
New Business Executive
- Planning and preparation of business proposals; - Hunter and Farmer Commercial working in prospecting new accounts and managing portfolio of potential customers; - Projects to monetize and increase market share of B2B and B2C clients;- Intermediate and support areas responsible for deployments; - Relationship with partners such as BV Financeira, Cetelem.
Apr 2015 - Sep 2018
Project Manager
- Team management and mapping of needs/product control (Voice, Data and Financial Processes);- Projects of Revenue Assurance (internal interface areas and providers such as Ericsson and cVidya);- Recovery of R$6 million with a project in Billing and Measurement/Vivo systems; - Elaboração de indicadores, dashboards e relatórios de apoio à tomada de.
May 2010 - Mar 2015
Project Coordinator
- Management team project with six employees;- Application of PMI project management practices; - Management of projects of Engineering, Finance, Marketing, Products and Services;- Monitoring of steps/processes, schedules and deliveries; - Average delivery range of 20 projects/products per month, with deadline over 50%;- 3G Projects, SDP Platform (SVA).
Oct 2007 - May 2010
Sr Product Manager
- Responsible for the end to end project management; - Planning of maximization of results, efficiency, profitability and customer satisfaction;- Development of marketing, support and product training material;- Participation in mapping and development of operational model;- Implementation of corporate systems/IT projects and requirements gathering.
Oct 2006 - Sep 2007
Pl Product Manager
Dec 2004 - Oct 2006
Information Technology Analyst
- Planning and unified call center structuring for 600 service points;- Implementation of integration projects (CTI Platform); - Achievement of 65% call retention in electronic options and reduction of calls answered by human;- Development of loyalty campaign, generating return of R$1 million in 2003.
Feb 2000 - Dec 2004
Analista De Planejamento Pleno
- Planejei a estrutura operacional de Call Center com dimensionamento de escalas e acompanhamento de curvas de demanda pelo TCS.
- Análises e projeções de volumes gerados no TCS e Follow up de performances de agentes via relatórios DAC (Lucent).
- Desenvolvi relatórios intradiários para controle de ocupação e aderência de escalas, análise de desempenho de serviços de operações.
- Elaboração de gráficos e métricas para controle de qualidade.
- Conhecimento de funcionalidades básicas de workforce management.
Sep 1999 - Feb 2000
Analista De Suporte
- Coordenei as atividades de reconciliação entre o Amdocs e as switches BCP, criando relatórios com resultados para correção das divergências existentes e reportando a área de Garantia da receita.
- Implantação e Suporte do serviço de Roaming Internacional, além do contato ao cliente estrangeiro, criptografia de relatórios e interface com operadoras dos EUA.
- Elaboração de treinamentos sobre aplicativos internos, produtos e processos para equipes de Serviços ao Cliente e Suporte Técnico.
Jan 1998 - Aug 1999
2 education records
Kleber Ramos education
Engenheiro De Telecomunicações, Engenharia
Pós Graduação, Gerenciamento De Projetos
Centro Universitário Senac
FAQ
Frequently asked questions about Kleber Ramos
Quick answers generated from the profile data available on this page.
What company does Kleber Ramos work for?
Kleber Ramos works for Hitss Brasil.
What is Kleber Ramos's role at Hitss Brasil?
Kleber Ramos is listed as Project Delivery Manager at Hitss Brasil.
What is Kleber Ramos's email address?
AeroLeads has found 1 work email signal at @metlife.com for Kleber Ramos at Hitss Brasil.
Where is Kleber Ramos based?
Kleber Ramos is based in São Paulo, São Paulo, Brazil while working with Hitss Brasil.
What companies has Kleber Ramos worked for?
Kleber Ramos has worked for Hitss Brasil, Global Hitss, Triad Systems, Owe Gerenciamento E Producao Ltda, and Mutant.
How can I contact Kleber Ramos?
You can use AeroLeads to view verified contact signals for Kleber Ramos at Hitss Brasil, including work email, phone, and LinkedIn data when available.
What schools did Kleber Ramos attend?
Kleber Ramos holds Engenheiro De Telecomunicações, Engenharia from Universidade Anhembi Morumbi.
What skills is Kleber Ramos known for?
Kleber Ramos is listed with skills including Revenue Assurance, Crm, Telecommunications, Pmi, Pmbok, Call Centers, Business Intelligence, and Mobile Devices.
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