David Kleinburg Email & Phone Number

● Phone, Email, Zoom/Teams, ticket & chat support with 100% customer satisfaction● Support MSPs with Client and Business Portal SaaS application● Troubleshoot integrations with various third party platforms. PSA, RMM, 365, & SaaS● Discovery, verification, and escalation of bugs within the platform to development team

Houston, Tx

● Support customers with RetailPro Point of Sale software and Host/Server systems● Developed automated updates and install scripts using RMM and PowerShell● Created Documentation and facilitated using JIRA, Confluence, and Version Control● Disaster Recovery from virus, malware, ransomwar

Houston, Texas, United States

Process, troubleshoot, repair, & test MWD tools and electronic systemsMaintain records, test data, calibration, and documentation of tools and test systemsContinuous Improvement (CI) of Processes using Python scripting and microcontroller systemsQuality Assurance of repairs and manufacturing work both first and third party

Damon, Tx

Typesetting and design of client marketing materials and business formsManagement and security of computer hardware and softwareManagement of data security and retention.

Rosharon, Tx

Designed and implemented a full-stack software solution for asset tracking and maintenanceManaged software packages, policies, and security for laptops used in office and field settingsComponent level troubleshooting and repair of various wireline downhole toolsQuality Assurance and Safety Auditing of wireline tools and equipment

Sugar Land Tx

Testing and Quality Assurance of the operation and performance of downhole tools at instrument and component level Responsible for meeting weekly production schedules

Provide technical support on various products including domain names, e-commerce, email, web sites, etc. Inbound sales for new products and renewals.

Managed small to large domain networks for businesses and school districts which utilized WAN technologies such as T1, Frame Relay, MPLS.Configured Cisco and 3com network devices; Routers, VOIP, Layer 2 & 3 Switches. Responsible for keeping several servers, PC’s, and network equipment up-to-date.Designed and implemented small to large data network solutions.Customized PHP/MySQL based helpdesk ticket system for better functionality.Gained excellent experience in troubleshooting PC and network related issues.Gained excellent experience in Active Directory and Group Policies as well as knowledge in creating and pushing software packages over a Microsoft Windows based domain.Responsible for keeping good communication and interpersonal relationships with clients.

Associate Of Arts And Sciences - Aas, Electrical, Electronic And Communications Engineering Technology/Technician, 4.0

Electronic Assembly and Fabrication Programming for Discrete Devices / Microprocessors AC / DC, Solid State, Communication, & Linear.

Associate Of Arts And Sciences - Aas, Electrical, Electronic And Communications Engineering Technology/Technician, 4.0

Activities and Societies: Robot Wars Electronic Fabrication Programming for Discrete Devices AC & DC Circuits, Solid State Circuits &.

Associate Of Arts And Sciences - Aas, Electrical, Electronic And Communications Engineering Technology/Technician, 4.0

Certification, Information Technology

A+ Network+ I-Net+