Clinton Niñofranco Email & Phone Number

Washington, District Of Columbia, United States

HRUCKUS LLC is a professional services company focused on project management, business analysis, change management, go to market strategies for clients in the Federal, DoD, and Intelligence communities.

Portland, Oregon, United States

Full cycle recruitment which involves client intake meetings/kick start meeting with Account Managers, sourcing, screening in bound applicants, phone screens, interview preps, follow up's, contract negotiations, reference and background checks, initiating drug screens and on boarding.Utilizing LinkedIn including X-ray searches and boolean searches for.

Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. for US clients.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Philippines

• Handled real time metrics of our agents to meet their monthly goals.
• Call listening, coaching and skill transfer to hone the agents and helping them achieve the monthly KPIs.
• Evaluated scorecards and created action plans that would work on teams in meeting the target goal.
• Handled supervisory call customers wanting to speak to a higher level.

National Capital Region, Philippines

• Handled Tier 2 level concerns and complicated issues that needed escalations and follow ups.
• Involves using different tools and engaging with field managers in the US and/or technicians.

National Capital Region, Philippines

• Provided telephone support and customer service solutions to users pertaining to technical problems, internet connection (wired and wireless), email, TV and home phone issues.
• Provided help and support with billing issues such as basic bill explanation, credit and/or adjustment and other bill related problems.
• Handled sales related concerns such as adding or upselling additional services/products as well as providing available promotions.