Senior Managing Associate, Operations
Current- Managed implementation of new professional services automation system (Upland PSA) for consulting company with 800+ employees and contractors across the country.- Improved processes for time and expense entry and approval, client invoicing, user onboarding and offboarding, and internal business analytics through implementation of Upland PSA. - Ongoing administrator of Upland PSA system: managing internal support email, implementing further system improvements and rolling out new features.