• Coordinated design team by implementing systems to increase response times and quality of work• Analyzed established sign standards and programmed wayfinding and other signage by applying the standard to floorplans for later installation• Surveyed existing signage using cloud-based sign management system• Presented impressions from surveys to stakeholders and provided recommendations• Wrote scripts, provided voiceover narration, editing, and other content creation for informational and promotional videos

• Analyzed scripts to determine best presentation style• Edited scripts to ensure stronger communication• Negotiated compensation with potential employers• Researched best practices, sourced components, and built home studio for best possible recording quality• Provided proactive customer service to ensure that needs of clients were met with delivered recording

• Managed the process of home purchase and sale including coordination of agents, inspectors, lenders, title companies and others to ensure a completion of transactions by specified dates• Negotiated with opposite parties to ensure a satisfactory outcome of any issues discovered during the transaction• Protected rights of clients by proactively becoming knowledgeable in relevant law and consulting with real estate attorneys as needed• Developed open house marketing system that resulted in increase in prospective buyer interest• Analyzed needs of home buyers to help narrow search to only relevant homes in order to save client time and energy

• Built relationships with and acted as key point of contact to high net worth clients• Provided education, advice, and clarification of world events, changes to the portfolio, and firm investment philosophy to assigned clients• Worked across departments to build a standard procedure to smooth the transition for clients when moving between investment platforms• Pursued addition and referral opportunities where mutually advantageous• Series 65 licensed

Client Services Specialist, September 2011 – July 2012Fund Representative, September 2010Senior Shareholder Account Representative, July 2007 – August 2010Shareholder Account Representative, July 2006 – July 2007• Work in team based environment to provide customer service to shareholders and brokers• Lead team meetings to discuss new policy developments and review materials• In Business System Resource role, served as a department liaison to software development teams by identifying and clarifying computer system limitations and problems while developing, evaluating, and recommending solutions

• Coordinated investment and operational areas of institutional business to complete client requests• Acted as point of escalation for client concerns and followed through with solutions• Organized, scheduled, and led meetings with external and internal teams ensuring smooth transitions• Developed relationships with both internal and external contacts that were essential to proactively and effectively resolve client requests

• Created extemporaneous material for breaks programming• Responsible for opening station and broadcast continuity