Karen Abercrombie Email & Phone Number

Bozeman, MT, US

Bozeman, MT

Bozeman, Montana

Remote

Technicle project management, engagement management, and account management for Microsoft cloud and on-premises infrastructure solutions implamentation.

Bozeman

• Responsible for implementing proprietary Kronos software and hardware solutions intocustomer environments.
• Manage and effectively use the defined implementation process with customers to meet theestablished milestones and ensure targeted completion dates are achieved.
• Interview clients to collect and document information about business processes, problems, and/or configurations.
• End users to configure and document software and hardware solutions.
• Perform physical installations and test software and hardware to evaluate proper configurations.

Bozeman, MT

Successful delivery of projects as a Project Manager ranging from remote delivery of custom integrations to onsite solution implementations.Coordinated and executed projects on time and budget while utilizing the RightNow Project Methodology.

CRM Software implementation for high profile customers i.e. Kodak, Motorola, Meyer, Adobe, Kaiser PermanenteActive involvement in Community product enhancements, field enablement and product documentation.elivery of Marketing product training and email delivery best practicesDelivery of CX and Community best practicesProduct coaching on RightNow product.

Project management, CRM Software implementation, delivery of product training and best practices, product coaching on RightNow product suite.

Gather and analyze sales, customer, and industry data to be presented to the executive Marketing team.Create customer facing sales presentations for account executives.Worked across organizations to gather knowledge of current and target customers.Researched and documented CRM industry best practices.

Bozeman MT.

Industry research to aid in business and product development.