Delivering innovative product content to our growing Solutions Engineering organization by connecting field solution experts with corporate product leaders to foster continued learning that focuses on customer value.

CRM & Salesforce.com consulting and coaching on application and adoption management & best practices.

Responsible for CRM strategy and execution for leading face to face marketing services company with 1,000 salesforce.com users across 3 divisions in North America and Europe. Business consultant to Freeman customers in developing social CRM strategy, processes and tools. Implemented corporate change management process aligning business needs to salesforce.com projects resulting in clear visibility into priorities and tighter project execution. Developed 3 custom integrations between Oracle databases and salesforce.com tying sales to operations and creative departments creating deeper collaboration opportunities while increasing operational efficiencies. Reporting to the SVP of Sales Administration I work with Freeman’s executive team daily to drive salesforce adoption and further it’s reach within the organization.

Strategic sales & marketing consulting, sales process planning & sales strategy development and technology integration.

Led team of 10 professional project managers responsible for planning, implementing and controlling ILM/VMI programs for OEMs. Supports business through design and execution of differentiating customer-facing technologies.Supports commercial team as a process and service solutions consultant.

Manage the implementation Of ILM programs for multi-site national accounts within GE Supply utilizing Six Sigma to improve service levels and raise customer and GESL brach satisfactionSupport the sales team in winning new customer accounts.

Charged with integrating SaaS technologies for each client mirroring the marketing and lead generation plans conceived by Jet Powered Group and client.Implemented 30+ SaaS applications including Salesforce.com, Salesnet (RightNow), SalesLogix, Eloqua and Manticore Technologies.Integrated SaaS applications with client online presence as well as Jet Powered Group call centers to maximize lead building opportunities.Responsible for all marketing and sales related technology across all consulting accounts. Charged with keeping Jet Powered Group on the cutting edge of technology.

Served as on-site marketing and production manager for the United Nations/Food and Agriculture Organization (FAO) "Groundwork 2001" concert campaign against hunger in Seattle, WA. Worked with design, development and networking vendors to maintain real-time web site updates and monitor live concert broadcast feeds through RealPlayer. Integral part of consulting team throughout the planning and implementation stages of the project. Project raised $1.5M for farming programs in Ghana.Proceeds from this concert series led to the creation of "The Growing Connection" (www.thegrowingconnection.com) which uses technology to tie Third World students and farmers with better farming information as well as making personal connections between students in the US and Ghana.

Directed all online marketing initiatives for Fortune 500 clients with annual marketing budgets of $3M+. Developed online marketing strategy for each client with the goal of growing pool of qualified buyers for sales follow-up. Directed a team of five (5) in the execution of developed marketing strategies. Met with each client weekly to review key performance indicators and recommend continued course of action to achieve stated goals. Presented online marketing status and next steps to client at monthly board meeting. Integrated sales and marketing tools to create, deliver and analyze online marketing initiatives.Led design and development of comprehensive marketing solutions for clients to enhance their business model through interactive and print communication initiatives that focused on delivering more qualified buyers to their sales team. Integrated marketing solutions resulted in ROI of 1,080% over the course of the engagement with a B2C client.

Led technical training department consisting of 18 full-time technical instructors specializing in Microsoft, Novell and Lotus Notes system administration and programming disciplines. Developed instructor sharing program across Texas-based New Horizons facilities saving money for all centers and ensuring consistent instruction throughout the Texas New Horizons network. Led technical training team to a 250% increase in customer satisfaction survey average over 6 month period. Directed creation of results-based sales process to replace first-generation model of sales (cold-calling to generate leads). This reorganization led to our best sales year as a franchise (1999) where we exceeded $1M in sales in 6 separate months and increased revenues by 120% over 1998.Guided 3 centers within our ownership group (Dallas, Austin and Houston) to Microsoft Gold Partner status providing each center a direct channel to enterprise level Microsoft clients.

Responsible for conceiving, creating and delivering all marketing materials.