Kathleen Luce Email & Phone Number

* Enterprise planning, execution, and delivery responsibly for the Company’s automotive and streaming product programs with direct contributions to subscription and revenue growth.* Provide direct and matrixed supervisory oversight and management of several development, QA and support teams.*Manage and maintain productive, open, and transparent.

Greater New York City Area

* Managing large scale technology programs* Provided Program Management for the acquisition, integration, and market launch of the Company’s automotive telematics safety and security business to provide the Company with new revenue opportunities.* Managed all aspects of the integrated program plan, including stakeholder and process owner meetings.

Scottsdale, AZ

Named 2013 Arizona Republic Media Who’s Who in Business: Highest Ranking Woman in the Fastest Growing Company* Lead cross functional team responsible for analysis, development, testing, and support of the Company’s applications and data to remediate delinquent home mortgages to short sales, repayment plan or foreclosure resulting in zero downtime for 3.

Jacksonville, Florida Area

• Program Manager - Consultant
• Consultant – Loan Origination, Loss Mitigation, Retention, Liquidation
• Engagement #1 - On-site discovery and program management to develop a loss mitigation strategy to address two separate and distinct loan portfolios experiencing high rates of delinquency
• Engagement #2 - On-site discovery to assess internal PMO providing recommendations for strategy and implementation

• Identity and Access Entitlements Operations Manager
• Managed day to day operations and team of Merrill Lynch’s administration of critical application access entitlements for the firm across corporate, capital markets and wealth management lines of business;
• Streamlined processes for incident reporting, incident management requests, approvals and client communication including the implementation of the client engagement and escalation model;
• Redesigned workflow for requests, eliminating three steps and improving time-to-client by three work days

• JPMorgan Chase & CO, Global Commodities and FX First Level Trading Technology Support Manager
• Global Team of 49 including Team Leads, Business Analysts, Technicians, QA Planners and Testers supporting the trading floor, middle office and back office applicationJPMorgan Chase & CO, Global Settlements and.
• Global Team of 120 including Team Leads, Business Analysts, Application Design, Support Technicians and QA Testers supporting the middle office and back office application serving all settlements and confirmation.
• Three weeks of 24-hours a day to ensure data recovery and whatever it took to keep the Investment Bank goingJPMorgan Chase & CO (Chase) Technical Program Manager
• Team of 25 including Business Analysts and Developers

Technical Sales, Analysis, Development and Program ManagerDevelopment manager, technical training, hands-on development and integration in the legal, financial, entertainment and insurance industries. Responsible for management of projects, reporting, consultants, sales and client relationships. Participated in the opening of an office in Chicago.

Relocated from Maine to Tarrytown to represent all technology supporting New York operations. Responsible for the development of and training in business applications including: Short Term Disability Application, Billing and Reconciliation System, Project Management Tracking as well as ad hoc management reporting.

Certificate, Investment Banking

Bs, Technical Education

GPA 3.92

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