Kathleen Luce Email & Phone Number

* Enterprise planning, execution, and delivery responsibly for the Company’s automotive and streaming product programs with direct contributions to subscription and revenue growth.* Provide direct and matrixed supervisory oversight and management of several development, QA and support teams.*Manage and maintain productive, open, and transparent relationships with the product teams’ internal and external stakeholders through effective planning, communications, reporting. * Directly support the creation of strategic plans and budgets leveraging product team capacity and portfolio forecasting models to establish roadmap delivery commitments and predict business outcomes.

Greater New York City Area

* Managing large scale technology programs* Provided Program Management for the acquisition, integration, and market launch of the Company’s automotive telematics safety and security business to provide the Company with new revenue opportunities.* Managed all aspects of the integrated program plan, including stakeholder and process owner meetings, integrated delivery team planning, project plan creation, milestone delivery tracking, and communications. * Established regular cadence of meetings to review integration issues, risks, and mitigation activities with the Company’s senior leadership to ensure transparency, alignment, and garner commitments to ensure the program timeline and budget remained on track.* Seamlessly transitioned post implementation project management responsibility to the operations team.

Scottsdale, Az

Named 2013 Arizona Republic Media Who’s Who in Business: Highest Ranking Woman in the Fastest Growing Company* Lead cross functional team responsible for analysis, development, testing, and support of the Company’s applications and data to remediate delinquent home mortgages to short sales, repayment plan or foreclosure resulting in zero downtime for 3 years for the 5 applications in scope.* Managed all components of vendor relationships with direct responsibility for complex integrations to achieve industry advantage.* Implemented multiple business process reengineering and best practice adoption initiatives to achieve the greatest efficiencies in a processing environment.

Jacksonville, Florida Area

Program Manager - Consultant• Consultant – Loan Origination, Loss Mitigation, Retention, Liquidation• Engagement #1 - On-site discovery and program management to develop a loss mitigation strategy to address two separate and distinct loan portfolios experiencing high rates of delinquency• Engagement #2 - On-site discovery to assess internal PMO providing recommendations for strategy and implementation

Identity and Access Entitlements Operations Manager• Managed day to day operations and team of Merrill Lynch’s administration of critical application access entitlements for the firm across corporate, capital markets and wealth management lines of business;• Streamlined processes for incident reporting, incident management requests, approvals and client communication including the implementation of the client engagement and escalation model;• Redesigned workflow for requests, eliminating three steps and improving time-to-client by three work days

JPMorgan Chase & CO, Global Commodities and FX First Level Trading Technology Support Manager • Global Team of 49 including Team Leads, Business Analysts, Technicians, QA Planners and Testers supporting the trading floor, middle office and back office applicationJPMorgan Chase & CO, Global Settlements and Confirmations First Level Support Manager • Global Team of 120 including Team Leads, Business Analysts, Application Design, Support Technicians and QA Testers supporting the middle office and back office application serving all settlements and confirmation processes for the Investment Bank.JPMorgan Chase & CO, Technology Information Risk Manager JPMorgan Chase & CO, 9/11 Disaster Recovery • Three weeks of 24-hours a day to ensure data recovery and whatever it took to keep the Investment Bank goingJPMorgan Chase & CO (Chase) Technical Program Manager • Team of 25 including Business Analysts and Developers

Technical Sales, Analysis, Development and Program ManagerDevelopment manager, technical training, hands-on development and integration in the legal, financial, entertainment and insurance industries. Responsible for management of projects, reporting, consultants, sales and client relationships. Participated in the opening of an office in Chicago.

Relocated from Maine to Tarrytown to represent all technology supporting New York operations. Responsible for the development of and training in business applications including: Short Term Disability Application, Billing and Reconciliation System, Project Management Tracking as well as ad hoc management reporting.

Certificate, Investment Banking

Bs, Technical Education

GPA 3.92

12