Kevin Marra Email & Phone Number

Sioux Center

I manage a customer base of close to 178 in 20 eastern states and Canada. I am a strong advocate of supporting the customer in ways to help them manage and grow their business. I've learned that putting the customers needs first, enables both entities to grow together.

Hull, Iowa

• Inside technical phone sales• Helped 30+ customers per day by responding to inquiries from phone, and emails. Duties included signing up new customers, retrieving customer data, presenting relevant product information, and providing estimates, sales orders, or return authorizations • Trained employees in NetSuite CRM/ERP, entering customer data, making estimates, sales orders, returns • Maintained company website • Made presentations with MS PowerPoint and Adobe Flash • Made Excel spreadsheets for pricing, production scheduling, contact follow-up • Mentored and taught sales employees’ sales technics • Negotiated/ persuaded purchases which were the best products for the customer. • Customer retention was improved by providing customers detailed drawings of their process working with our products

Sioux Center, Iowa

• I diagnosed and either repaired or replaced HVAC equipment.

Hull, Iowa

• Operate tractor trailer (40-ton grain tractor-trailer rig)

Orange City, Iowa

• Responsible for all computers, file server, network gear • Installed and serviced network hardware • Worked with the HVAC design of the products • Designed the electrical systems for the equipment models various equipment models • Designed and implemented an automated PLC operated model • Built excel spreadsheets and Access database to track inventory and conduct bidding and estimating processes along with reporting needs • Built the company website, & email services • Built sales tools consisting of automated forms, animations, and sales presentations • Provided technical support for customers

Sioux Center, Iowa

• Supported up to 50 users in two locations, Sioux Center, IA and Sioux Falls, SD• Provided technical help desk support for employees on laptops, desktops, PDA’s resolving issues at a 98% rate• Supported file and network servers, multiple printers, ethernet and wireless networks, phone system, and a computerized door access code system• Switched to another PC brand reducing down-time and frustration, saving over 30K • Maintained the software records and licenses• Purchased goods directly from vendors consisting of PC’s, software • Handled the warranty needs and support for all of the in-house hardware• Built and implemented a private Intranet for the companies• Built small databases in Lotus Notes for employees to use directly on their PC’s or from the network

Sioux Center, Iowa

• Sold and serviced RV's, Mobile, and Modular homes• Retrieved homes from the factories • Set the modular homes on basements and provided utility and HVAC installations. We repaired and serviced all the products we offered• Performed service calls for other customers/products to repair, recommend, replace HVAC products, plumbing, electrical wiring, appliance repair

Yucaipa, California

• Started this business by meeting business's needs and securing service contracts for the same in a competitive market • Served the private and public sector by offering graffiti removal, tennis court renovations, & commercial wet sandblasting

San Bernardino, California

• Operated Heavy Equipment. I was laid off due to a sluggish housing economy

Calimesa, California

• Started as a delivery driver, pulling and filling, and delivering orders• Promoted to warehouse supervisor, being responsible for incoming and outgoing packages, along with freight, which included delivery trucks, and maintenance • Promoted to managing the will call sales counter, inhouse sales by phone or the counter • Responsible for showroom displays and the processing of all warranties• Managed 8 employees; 2 will call, 2 shipping/receiving, 4 delivery truck drivers