Kara Mathews Email & Phone Number

Phoenix, Az, Us

Houston, Texas Area

Oversaw staff, association budget and association programs, including membership, communications and events for membership organization comprised of 700 members. Financial Management – Developed annual association budget for CEO and board approval. Overhauled annual budget worksheets to highlight most pertinent information to the CEO and board, streamlining revision and approval process. Prepared monthly financial reports for CEO and board review/approval.Office and Staff Management – Supervised management staff, managed vendor relationships and office operations, including human resources. Board Management – Served as the primary point of contact for the board of directors. Coordinated board meetings and meeting agendas, including annual board retreat planning session.

Houston, Texas Area

Membership Development – Streamlined annual renewal campaign and revamped new member welcome communication stream to increase retention rate by 4% for an overall 82% retention rate. Reinvented membership reporting tools to better illustrate efforts. Served as primary point of contact for all members and prospective members. Program Management – Managed annual leadership development program geared toward commercial real estate professionals with ten or less years of experience. Coordinated all aspects of the program including planning the annual program and sessions, recruitment and selection of applicants, communication, implementation of the program and status tracking. Collaborated with senior level staff of top real estate firms to ensure the program was full each year with qualified participants. Professional Development – Staff liaison to Professional Development and Education Committee charged with planning all educational seminars. Managed affiliation with BOMI International to offer instructor-led designation courses. Planned logistical aspects of educational seminars and designation classes, including locating event space, planning food and beverage, arranging all aspects for speakers and managing registration. Volunteer Management - Staff liaison to Research Committee. Collaborated with committee to execute local economic impact study on the commercial real estate industry in Houston and a local salary survey in the commercial real estate sector.

Houston, Tx

Managed value proposition, engagement, recruitment, and retention of members for individual membership organization comprised of 24,000 members. Membership Development – Increased total membership by 18% in two years by creating recruitment and retention strategies. Oversaw and analyzed retention communication plan to increase professional renewal rate from 77% to 82%. Served as an advisor to the customer service team, evaluating, revising and improving both their database and customer facing processes.Value Proposition – Facilitated ongoing cross-departmental discussions to create interactive member and prospective member value engagement opportunities shifting the membership approach of the organization from benefits to value, cross cutting department silos to highlight the opportunities within the organization as a whole. Led value conversations with members to establish the voice of our members in our programs and offerings. Engagement – Created and implemented Benefit of the Month program highlighting unique member opportunities throughout the year to increase engagement and affiliation. Served as an education consultant within the organization, working to create learning opportunities and aligning member segments with their specific needs. Staff Development – Created, hired and developed a new membership coordinator position. Governance Liaison – Served as primary liaison to the Young Professional Committee and provided ongoing reporting to the Board of the Directors. Membership Reports – Supervised the execution of and analyzed monthly and annual membership and components reporting. Data analysis for targeting potential members and high impact members.

Houston, Tx

Member Retention - Reinvented and streamlined retention strategy to increase overall retention rate. Managed retention communication plan utilizing email, mail, and phone contacts. Generated, compiled and evaluated membership exit and satisfaction surveys. Published and distributed bi-monthly first year member newsletter.Membership Reports - Produced and analyzed monthly membership and component reports

Hobbs, New Mexico

Managed membership recruitment and SSA foundation fundraising efforts for individual membership organization comprised of 12,000 members. Membership Development- Designed and implemented direct mail recruitment campaigns to increase total membership by 6%. Created and implemented “One More to Soar” member get a member campaign. Served as staff liaison for the Growth and Promotion Committee. Foundation Development - Planned and organized all aspects of the SSA’s Foundation annual fundraising campaigns to raise $200,000 to support the initiatives of the foundation. Volunteer Management - Collaborated with SSA Growth and Promotion Committee to create FAST – Fly a Sailplane Today to raise awareness of the sport.

Hobbs, New Mexico

Refreshed the Lea County Fact Book – a tool used to entice new business to come to Lea County.Gathered data for the 2003 Cost of Living Index study.