Kristine Melikyan Email & Phone Number

Yerevan, Armenia

Yerevan, Armenia

Gathering and documenting business requirements by working closely with stakeholders such as managers, employees, customers, and vendorsIdentifying business processes and workflows that can be improved through technologyTranslating business requirements into functional requirements for technology teamsActing as a liaison between the business and IT teams, ensuring that the technology solution aligns with the needs of the businessCommunicating with stakeholders to ensure that the… Show more Gathering and documenting business requirements by working closely with stakeholders such as managers, employees, customers, and vendorsIdentifying business processes and workflows that can be improved through technologyTranslating business requirements into functional requirements for technology teamsActing as a liaison between the business and IT teams, ensuring that the technology solution aligns with the needs of the businessCommunicating with stakeholders to ensure that the solution meets their needs and is properly implementedEvaluating the success of the technology solution and making recommendations for improvementsHelping to prioritize and manage project timelines, milestones and deliverables Show less

Generating invoices and billing statements for customersMaintaining accurate records of financial transactionsManaging credit accounts and setting credit limits for customersInvestigating and resolving billing or payment disputesMonitoring credit performance of the customers and taking necessary actionsCollaborating with other departments such as sales or customer service to resolve any issues that may arise

Investigating and gathering information on debtors' financial situationsKeeping accurate records of communication and paymentsHandling disputes or complaints from debtorsNegotiating payment plans or settlement agreementsEscalating cases to legal teams or outsource collection agencies if necessary