• Using qualitative and quantitative methods, collect and compile data from market analysis.• Independently analyze and interpret complex data to support the Agency’s regulatory and compliance initiatives.• Conduct analysis of compiled data and provide written conclusions with supporting documentation to substantiate referrals for investigation or examination.• Provide off-site regulatory and compliance examinations to Mortgage, Retail Installment Sales, and Money Service Businesses.• Industry-related technical competencies include REAL System (Regulatory Enforcement and Licensing), Veritec Solutions (Check Cashing Database), Florida Comprehensive Case Information System (CCIS), Tableau

• Recruited, directed, and mentored a team of instructors tasked with leading programs across the national financial services ecosystem; effectively enhanced performance and success metrics by planning and managing classroom and e-learning teaching styles.• Engineered, implemented, and directed the execution of national classroom and live-stream product offerings focused on regulated and non-regulated, multi-disciplined, pre-and-post-licensing curriculums from development to deliverables.• Developed and owned business strategies, priorities, and market share goals in support of the instructor-led insurance division. • Spearheaded training plans, programs, and workshops including assessment, design, development, implementation, and evaluation, leveraging data-driven insights and industry expertise to strategically plan initiatives to boost performance, enhance passing ratios, and safeguard client success. • Analyzed Key Performance Indicators (KPIs) to advise key growth strategies, including pricing, new and improved offerings, and product optimization and development.• Collaborated with Executive Leadership to conduct financial planning in alignment with organizational goals, objectives, timelines, and strategic growth initiatives.

• Served as a member of the senior leadership team by managing academic and administrative operations of the School of Insurance. • Delivered effective workshop planning and in-service development training, formulating and executing blended curriculum format for multiple courses.• Authored pre-and-post-licensing writings for utilization in classroom, online, and live-stream settings.• Reported program financials, supervised budgets, conducted P&L analysis, and identified business exposures through risk management and insurance policy evaluations while leading a robust team. • Orchestrated the establishment and oversight of roadmaps for product development, go-to-market (GTM), and launch strategies for new revenue streams.

• Directed classroom instruction program operations as Owner and Director of Education for pre-licensing and continuing education, ensuring high-quality education and successful program completion. • Coordinated operational efficiency by managing curriculum maintenance and development, student registration and advisement, and campus and community relations. • Controlled financial budgets, strategic planning, Profit and Loss (P&L) responsibility, and market creation for optimizing business growth and development. • Preserved educational facility compliance with guidelines of regulatory and accrediting agencies.• Delivered workshop planning, in-service development training, and social media and marketing campaigns to enhance visibility, reach, and service offerings.• Managed the timely lifecycle of multiple mission-critical projects in alignment with growth objectives.

• Headed retail operations for a multi-state corporation.• Led Mergers and Acquisitions of multiple retail pharmacies.• Organized expansion to party, novelty, and dollar-value markets.• Maintained P&L responsibility, including formulating operating budgets, tracking project revenues and expenses, and managing cash flow, implementing updated operations strategy as needed.• Upheld operational efficiency by overseeing inventory control and distribution, ensuring regulatory compliance, and fostering a culture conducive to service, growth, profitability, and accountability.