In today's digital landscape, 68% of employees waste time navigating between apps, leading to a staggering 20-30% loss in annual revenue due to inefficiencies. How many hours is your team losing to disjointed processes?I simplify operational complexity into clear, actionable solutions through process excellence, systems alignment, and data-driven digital transformation—consistently delivering 2-3x stronger operational results. Looking beyond the dollars reveals what others miss:✨ Identified valued team members🎯 Understood customer needs🧩 Discovered patterns⚡️ The right blend of people, processes, and technologiesWith over 16 years of leadership in operations, retail, and supply chain, I've scaled programs to billions and achieved 7-figure savings across initiatives. Known for prioritizing quick wins that energize teams while securing resources for long-term success, my approach turned a single hallway conversation into a $3M enterprise solution—demonstrating how early victories build momentum for sustainable achievement.Here's where I excel:→ Business Transformation: Reverse engineering complex operations into sustainable solutions across matrixed orgs→ Executive Advisory: Aligning C-suite vision with operational strategy and business model evolution→ Systems Innovation & Governance: Creating frameworks where data drives decisions and teams exceed targets→ Program Delivery: Leading complex initiatives with proven methodologies and ease of technology integration→ Strategic Partnerships: Building trust-based strategic partnerships across the ecosystem to accelerate shared successMy approach fuses Design Thinking, Kaizen principles, and data-driven insights:→ When stakeholder alignment drives decisions, transformation accelerates→ When workflows support strategy, teams focus on what matters→ When systems enable objectives, adoption follows naturally→ When processes are monitored, success compoundsWhat energizes me? Breaking down operational silos to create transparency and unlock potential. Through systems thinking, scattered efforts become winning strategies with proven execution.☕ Ready for change? Let's transform your operations with practical solutions that deliver lasting impact. Book a Coffee & Strategy Call today. [Link in BIO]
Kmj Creative Solutions
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Independent Business ConsultantKmj Creative Solutions May 2023 - PresentKirkland, Washington, United States
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Director, Drop Ship Fulfillment ServicesNordstrom Sep 2017 - Dec 2022Seattle, Washington, United StatesLed key supply chain leadership role overseeing Nordstrom's end-to-end drop ship ecosystem from strategic vision to execution, scaling it to a $2B revenue engine while doubling e-commerce market share. Served as trusted partner to technology teams, vendors, executives, and industry peers, wearing multiple hats across supply chain optimization, product development, program management, and portfolio management.• Spearheaded Nordstrom's program and product strategy, collaborating with CommerceHub/Rithum to deliver industry-leading fulfillment automation and platform innovation• Built end-to-end team development of Drop Ship Specialists and Program Managers, from hiring and onboarding to performance management, while fostering agile methodologies and continuous improvement• Orchestrated strategic sourcing and onboarding optimization, growing supplier network 100% while reducing onboarding time by 60% through automated systems and workflows• Enhanced enterprise platforms through API and data exchange solutions, collaborating with engineering teams to implement predictive analytics for improved visibility• Collaborated on implementation while directing program management of NordstromRack.com drop ship operations, exceeding $1M revenue target 5 months early and establishing operational excellence• Established comprehensive performance frameworks achieving 98% fulfillment rates and on-time delivery while increasing network efficiency 30% through enhanced KPIs• Optimized multi-node fulfillment through strategic inventory allocation and transportation routing, reducing operational costs while maintaining service levels -
Manger, Merchandise & Digital OperationsNordstrom Nov 2014 - Oct 2017Greater Seattle Area -
Manager, Merchandise SupportNordstrom Mar 2011 - Oct 2014Greater Seattle Area -
Supervisor, Corporate Merchandise Information Office (Cmio)Nordstrom May 2006 - Mar 2011 -
Assistant Sales Manager, Brass Plum ShoesNordstrom Nov 2005 - May 2006Bellevue -
Sales Associate, Brass Plum ShoesNordstrom Sep 2004 - Nov 2005Bellevue, Washington, United States -
Licensed Massage TherapistMassage Envy, Vital Chiropractic Jun 2007 - Mar 2015Lynwood, Wa
Kendra Jones Education Details
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RockwellReal Estate -
Ashmead School Of MassageMassage
Frequently Asked Questions about Kendra Jones
What company does Kendra Jones work for?
Kendra Jones works for Kmj Creative Solutions
What is Kendra Jones's role at the current company?
Kendra Jones's current role is Operations Optimization Partner | Process Excellence Through Lean Systems Alignment & Digital Transformation | Human-Centered, Data-Driven Solutions (Fueled by Kaizen & Coffee).
What schools did Kendra Jones attend?
Kendra Jones attended Rockwell, Ashmead School Of Massage.
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Kendra Jones
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Kendra Jones
Proven Nonprofit Professional Dedicated To Elevating People And Communities.Eugene, Or2aviva.com, casa-lane.org -
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