Kimberly Monroe Email & Phone Number

Consults with Directors of Sales on staffing, performance, training, and development efforts, and designs and implements impactful solutions.Manages the entire associate life cycle from hiring and onboarding to separation from the organization.Supports staffing levels across 36 locations in 6 states, partnering with local leadership to develop recruiting strategy to advertise, hire, and onboard new talent.Monitors and tracks associate performance through engagement with… Show more Consults with Directors of Sales on staffing, performance, training, and development efforts, and designs and implements impactful solutions.Manages the entire associate life cycle from hiring and onboarding to separation from the organization.Supports staffing levels across 36 locations in 6 states, partnering with local leadership to develop recruiting strategy to advertise, hire, and onboard new talent.Monitors and tracks associate performance through engagement with leadership and administration of company corrective action policy. Oversees completion of new associate onboarding and training, ensuring completion of mandatory training.Applies and interprets current company policy for associates and company leadership, researches and proposes updates to existing policy, and communicates and educates associates on policy changes. Develops training content and procedural guides. Created the company's online Learning Management System for associates, leaders, and operations support.Serves as liaison between the company and benefits carriers, educates associates on benefit options, manages qualifying events, and accountable for complete execution of annual insurance benefit enrollment and new hire enrollment processes.Administers the Annual Performance Review process and training for all associates.Creates, delivers, and analyzes key company surveys, develops recommendations, and enacts action plans to positively impact employee engagement and the new hire training, recruiting, and onboarding experience.Led implementation and adoption of new HR/Payroll Software Suite (ATS, Onboarding, Payroll, Benefit and 401K integration) by competently scoping out tasks, identifying dependencies, establishing deadlines, and developing training and the enterprise communication strategy. Show less

Charlottesville, Virginia, United States

Hired to support the Workday implementation project at the University, and to provide analyst support for HR programs, policies, and business operations. Assisted manager, project manager, and team members with efforts related to division reorganization, immigration and student visas policy, supply and inventory, and new employee onboarding support.

Charlottesville, Virginia, United States

Served as a resource for HR needs across the university and health system. Provided phone, email, and walk-in support to the University of Virginia employees, students, and faculty on HR policy, procedures, benefits, and HR applications/systems. Demonstrated excellent verbal and written communication skills, customer focus, accountability, follow up and resolution.Operated in a fast-paced and high-volume call center work environment to quickly and accurately assist… Show more Served as a resource for HR needs across the university and health system. Provided phone, email, and walk-in support to the University of Virginia employees, students, and faculty on HR policy, procedures, benefits, and HR applications/systems. Demonstrated excellent verbal and written communication skills, customer focus, accountability, follow up and resolution.Operated in a fast-paced and high-volume call center work environment to quickly and accurately assist customers while navigating multiple systems and benefits platforms. Show less

Greenville, North Carolina Area

Developed, implemented, maintained and supported recruiting tools, policies and programs used by the organization to attract, select and retain talent. Led and implemented large-scale HR projects and initiatives, and provided training and technical support to front-line recruiters, hiring managers and HR leadership.Careers Website Project Lead - Led three major content redesign and technical migrations of 140 Careers site pages to improve the organization’s ability to effectively… Show more Developed, implemented, maintained and supported recruiting tools, policies and programs used by the organization to attract, select and retain talent. Led and implemented large-scale HR projects and initiatives, and provided training and technical support to front-line recruiters, hiring managers and HR leadership.Careers Website Project Lead - Led three major content redesign and technical migrations of 140 Careers site pages to improve the organization’s ability to effectively recruit talent and enhance the jobseeker experience. Consulted with business partners, used critical thinking to identify impacts and obstacles, demonstrated influence and decision-making by developing data-based recommendations, and accurately implemented solutions according to established timelines through strong organizational skills, initiative and accountability. Initiated process improvements and functionality enhancements to improve HR, business area and external jobseeker experience.Applicant Tracking System Project Lead - Successfully implemented deliverables of two unique enhancement projects improving internal and external hiring processes. Developed proposals and gained approvals, created implementation plan tactics and timeline, drafted and communicated new procedures and guidelines to stakeholders, designed online training tools, and conducted virtual training for varying users.I-9 Project Lead - Established new enterprise-wide electronic Form I-9 process through creation of detailed procedures and process maps, role-specific training content and learning sessions, communications, and reports to assess successful implementation and conduct compliance follow up. Employee Referral Program Lead - Created and implemented revised guidelines, processes, tracking, training, and communications to streamline employee referral process for internal employees and external applicants. Show less

Greensboro/Winston-Salem, North Carolina Area

As a Business Office Representative, I analyzed and assessed regional recruiting goals, developed evaluation methods and metrics to gauge recruiter performance and success, interpreted and communicated results, and identified recruiting and efficiency solutions.Conducted Workflow Analysis to improve recruiter service levels and hiring performance by identifying metrics, creating tracking mechanisms, and facilitating training. Led HR Metrics project to develop Recruiter… Show more As a Business Office Representative, I analyzed and assessed regional recruiting goals, developed evaluation methods and metrics to gauge recruiter performance and success, interpreted and communicated results, and identified recruiting and efficiency solutions.Conducted Workflow Analysis to improve recruiter service levels and hiring performance by identifying metrics, creating tracking mechanisms, and facilitating training. Led HR Metrics project to develop Recruiter Scorecard and annual business plan goals, metrics, reporting, training, monitoring, and narrative report out for company leadership. Created compliance plan audit to analyze and improve ATS usage and procedural accuracy. Served as corporate liaison and local HR resource/trainer for enterprise-wide Applicant Tracking System.Created compliance plan ATS audit to analyze system usage and procedural accuracy. Reformed new hire checklist and communications to increase completion rates and reduce non-compliance.Skills/Experience: workflow analysis, data analysis, surveying, metrics tracking, training, communication plan development, technical support, compliance auditing, business planning, virtual training. Show less

Charlottesville, Virginia Area

Identified talent needs, built candidate pools, and assisted with selection and onboarding of new hires.Consulted with hiring management to identify talent needs, developed recruiting action plans and sourcing strategy, marketed and educated jobseekers to generate qualified candidate pools, and screened, hired and onboarded administrative, professional and management-level operations and agency new hires. Coordinated all event planning needs for information session, career… Show more Identified talent needs, built candidate pools, and assisted with selection and onboarding of new hires.Consulted with hiring management to identify talent needs, developed recruiting action plans and sourcing strategy, marketed and educated jobseekers to generate qualified candidate pools, and screened, hired and onboarded administrative, professional and management-level operations and agency new hires. Coordinated all event planning needs for information session, career fair, and Open House events to educate job seekers and fill new hire training groups.Developed MBA Summer Internship Program and facilitated recruitment, hiring, onboarding, weekly activities, and exiting of interns.Established first internet recruiting site in the company and initiated use of internet recruiting site sources to support regional hiring needs and meet staffing goals.Skills/Experience: consulting, internet recruiting, sourcing, strategic planning, marketing, customer focus, workforce planning, program development, event planning. Show less