- As a QA Specialist for GBP, where in I was responsible for conducting reviews to effectively measure quality and customer satisfaction.- As a SME for Google Ads, helping small to medium scale companies gain ROI.- Efficiently managed a diverse portfolio of Google Ads customers, ensuring timely resolution of issues and queries.- Optimised Google Ads campaigns to maximize website traffic and accelerate business growth for advertisers.- Utilised advanced keyword research and bid management strategies to enhance campaign performance.- Conducted in-depth analysis of campaign data, identified trends, and implemented data-driven optimizations.Collaborated with clients to understand their business goals and tailored advertising strategies accordingly.- Provided expert guidance on Google Analytics, Google Merchant Center, and other Google services.- Managed the execution of Google Search, Display, Shopping, Mobile, and YouTube campaigns, covering setup, optimization, reporting, and strategic mediaplanning to consistently achieve client objectives and KPIs.- Defined and implemented Google Analytics configurations, reports, and tagging strategies to deliver metric-based insights.- Developed a deep understanding of Google Ads solutions, including AdWords, Google Analytics, Google Merchant Center, and associated products like TagManager, offering troubleshooting and support.- Produced data-driven analysis and insights to enhance campaign effectiveness, working with large, complex clients and agencies to improve search marketingefficiencies through account optimizations and performance analysis.- Specialised in keyword optimization, involving the creation of keyword lists, organisation of relevant keywords, filtering of search terms from reports, additionof negative keywords, and sorting of match types to enhance campaign performance.

- As a Senior Process Executive my role was to handle a mass of Google customers efficiently and solve the issues and queries that they might have with the Google Adsprocess.- experience in communicating with a customer base, helping small to medium scale companies gain Return of Investment mostly in Google Ads and proven team management skills and proven knowledge of process simplification, service delivery and procedure standardization.

- Worked as an Associate Technical Support as an Australian voice for Telstra, a leading telecommunications and technology company in Australia.- Acquainted myself with the International Voice Process in order to provide a quality service.- Worked as an acting SME for our team and successfully managed a large group of agents.- Worked as a technical support for PSTN Business- a purely telecommunications-based line of business.