Murali Krishna Kongara Email & Phone Number

Hyderabad

Problem Management

Hyderabad, India

• Technical Role:=============
• The current role as an ASM involves monitoring, supporting the business transactions, driving the initiatives for customer satisfaction and handling escalations etc.,
• Fixing Minor bugs in production environment.
• Implementing ITIL principles such as Incident management, Change management, Problem management, Capacity planning etc.,
• Driving the Major Incident Management calls to derive the Root Cause and a possible fix.
• Deploying new releases for application in production and test environments.

 Understand and implement Web Logic operations Clustering Web Logic Servers Implementation of planned and emergency changes  Web Logic performance management and capacity planning. Configuring security for the application.

 Developing the code as per requirement. Implementation of planned and emergency changes Fixing bugs to improve the application performance.