Karen Murtagh Email & Phone Number

Hebron, KY, US

Sales hunter tasked with expanding business for Pomeroy's technology solutions and managed services in North America.

Allentown, Pennsylvania, US

• Horizontal seller responsible for navigating clients and internal sales partners through complex sales cycles for managed support offerings including: ServiceNow, Service Desk, Desktop Support, Asset Management.
• ServiceNow license resale and negotiation for 10+ accounts worth $3M+ annually
• 3x quota in 2022 with 2 of 3 largest deals in the Commercial Sector to date.
• Subject Matt er expert for 25+ clients in multiple verticals including Fortune 500 Manufacturing, large healthcare and financial
• Conducted internal and external thought leadership presentations including 2 LinkedIn live sessions with Newell brands
• Sold services related to ServiceNow, UiPath, Talkdesk, Moveworks, ChatGPT, and Auvik.

San Marcos, CA, US

• Consultative sales hunter focused on Fortune 1000 enterprise and SLED accounts in the Midwest on behalf of pure-play ServiceNow implementation partner.
• Established Midwest presence and a pipeline of >$3M and acquired 10 net new logos.

Dublin, California, US

• Joined Alcor as a member of the Business Development team opening new territory in the Midwest for ServiceNow professional services. Promoted to Account Executive role as a result of acquisition of Fortune 50 customer.
• Sold and managed complex multiyear, multimillion-dollar resale contract for Fortune 200 end user.
• Built pipeline of >$2M and consistently achieved quarterly quotas.

Ashburn, Virginia, US

As the first member of newly created business development team at Fruition I was tasked with establishing processes and responsibilities as well as enabling subsequent hires. Created over 6MM in opportunities annually via technology enabled hunting and knowledge-based selling.

Ashburn, Virginia, US

Systems lead (Marketo, Salesforce, Discover) responsible for marketing automation processes and execution. Additionally tasked with sales enablement and training as it related to tools. Led development and execution of FruDevCon, the first developer conference on the ServiceNow platform. Additionally managed hundreds of co-partnered marketing events.

• Responsible for the direction of three business management tools marketed toward small business customers. Oversaw beta testing and quality control. Coordinated development efforts.
• Developed internal and external training materials including an online training series containing live and recorded videos.
• Worked with development to begin tracking customer product use. Initiative resulted in the elimination of 20% of the features, targeting those with an imbalanced ratio of support cost to customer usage.

• Managed customer service and technical support divisions in a virtual work environment. Designed support desk structure including staffing plan and customer service guarantees.
• Directed 80 hour per week Help Desk composed of a staff of 5 support specialists. Additionally responsible for the management of 2 administrative personnel.
• Produced client communications and oversaw internal dissemination of information for launch of three unique products.
• Moved 200 technology-shy customers from installed product to internet based product.
• Served as the emergency response coordinator for system crashes.
• Co-created and maintained the internal customer database infrastructure.

• Prepared and conducted sales presentations. Represented company at booth and in large demonstrations at industry trade shows
• Achieved and to date hold corporate record for monthly non-franchise sales.
• Utilized Citrix technology to present online sales meetings.

• Led staff and volunteers in organizing events to foster minority leadership and educational development. Nurtured relationships with sponsoring organizations.
• Coordinated a 5-day young adult leadership conference attended by 8000 professionals, local and national political leaders, students and corporate sponsors.
• Supervised recruitment, assignment and management of 400 volunteer workers.

London, England, GB

• Managed portfolio of regional environmental claims requiring coordination with federal agencies and the private sector. Assisted in response to state and federal inquiries. Researched and advised on legislative issues.
• Coordinated communications for multi-million dollar EPA settlement.
• Created document retention policy and supervised installation for 20 person environmental group.
• Led property value analysis project in relation to planned buyout of 300 properties.