- Decommissioning of IT Equipment.- Manage inventory of IT Assets.- Teardown and packing up IT equipment.

- Address user issues on broad range of hardware, software and networking faults.- Supports POS Software, hardware troubleshooting and deployment.- Conduct remote troubleshooting, fix issues and install updates using Splashtop / Bomgar.- Record technical issues and solutions in ServiceNow.- Follow up with clients to ensure their systems are functional.- Deployment of OS updates, POS Software patches and builds.- Repair, installation and maintenance of customers servers, routers and switches.- Setup and Troubleshooting of LAN, WAN and IP configuration.- Manage job orders with customers and coordinate with relevant third party vendors.- Manage hardware warranty data and process RMA’s.- Training and orientation of newly hired support techs.- Assist in managing warehouse inventory and housekeeping.- Expert in Fujitsu mobile computing devices (laptop, tablets) troubleshooting, parts replacement and upgrades.

Dell Service Provider- Provide installation, maintenance and repairs on equipment (DELL Computers) including Laptop, Desktop and Precision Workstations within an assigned location/area to assure continuity of customer operations and high levels of customer satisfaction. - Provide service and customer support during field visits or dispatches- Tie workflow to schedule- Manage all on site installation, repair, maintenance and test tasks- Diagnose errors or technical problems and determine proper solutions, escalate to technical team.- Produce timely and detailed service reports.- Document processes,- Follow all company’s filed procedures and protocols.- Cooperate with technical team and share information across the organisation.- Comprehend customer requirements and make appropriate recommendations/briefings.- Build positive relationships with customers.Desktop Support- Provide level 1 support to all end users- Troubleshooting of any end user laptop/desktop issue.- OS Cloning / imaging.- Upgrading and Migration for Windows 7,8,10.

- Managed and oversea the daily warehouse activities.- Maintain adequate staffing levels & appropriate productivity levels.- Monitor and improve warehouse efficiency, inventory control and accuracy.- Handle manpower planning, staff management, space utilization and equipment.- Provide assistance to Regional Operations Manager.

- Managed and oversea the daily warehouse activities.- Maintain adequate staffing levels & appropriate productivity levels.- Monitor and improve warehouse efficiency, inventory control and accuracy.

- Staff accommodation management- In-charge of all company vehicles from user allocation to maintenance.- Manages all airport pick-up & transfers & hotel bookings.- Assist IT administrator- Liquidation of all transportation related expenses