Kerri Neuman Email & Phone Number

Temple, Texas, United States

• Maintain regular contact with roughly 35 clients to ensure consistent customer experience and give clients a platform to share their feedback• Communicate with clients during project phases and emergencies that may arise• Develop IT Road Maps for each client based off McLane Intelligent Solutions Tech Stack, encouraging clients to keep their technology within 3-5 years of age• Scope out product based on client specified needs• Create and send quotes to clients for hardware/software and projects• Audit accounts to ensure all information is up to date• Serve as an advocate for a client if they need additional attention• Conduct Review and Planning Meetings with clients quarterly• Report progress to CEO during weekly Team Lead Meetings

• Geographically pinpoint installers on the HP Partner to Partner locator portal and secure installers several states across the nation • Created ITT forms and send to each installer with clear expectations of project guidelines • Created purchase orders for each install site, send tracking information and coordinate delivery of MFDS and MFD accessories• Communicated with installers throughout install to ensure MFDs are configured correctly, and all issues are worked out before final delivery at customer site • Coordinated relocations of machines• Daily conference calls with stake holders and client to discuss progress of project(s) and any potential issues throughout lifecycle of the project• Shared relevant documentation with clients and JTF Team• Worked under tight deadline turn around • Generated reports of delivery after each site install • Assisted installers with any networking issues once on site • Assisted end users in diagnosing connectivity issues post install to report to their higher networking IT team• Reported weekly employee hours and send to accounting each week for payroll processing • Served as new employee’s first point of contact for orientation • Assisted CEO with HR complaints

• Reported weekly employee hours and send to accounting each week for payroll processing • Assisted CEO with applicants from reviewing resumes to being a new employee’s first point of contact for orientation and job training • Trained and mentored new employees within the administrative department, oversaw 2 other employees within the department before being placed on a larger project• Designed and conducted mid-year and annual reviews • Managed daily, weekly, and monthly inventory reports and purchase materials for the office• Coordinated shipments between customers and vendors • Identified supply chain issues and communicate with GSA contracting officer • Consistently met goal of 95% on time 7-day deliverables with improvement each month for hundreds of orders• Implemented organizational methods that cut down on shipment costs and improved shipping times

Alexandria, Virginia, United States

see below entry

Alexandria, Virginia

Arlington, Virginia

see below entry

Salem, Virginia

-Worked with a team of students to set up light and sound equipment for campus events- Worked with external contractors to set up large-scale production events on campus for students, staffand faculty- Monitored equipment during events to ensure proper function and overall success of the event

Salem, Virginia

-Assisted professors in collecting information on the memorialization of Supreme Court Justices-Took, collected, and researched pictures of monuments and graves-Documented and recorded dedication and backstory accounts utilizing various media sources

Washington, District Of Columbia

-Managed the educational resource room, including improvement to educational games, reviewing distance learning programs, and planning digital tours- Led student tours and assisted coworkers in distributing museum materials to visitors-Assisted in scanning documents for archival holdings

-Recorded Museum Archival collections on John Sinclair Brown and political concerns in the town of Salem, Virginia during the 20th century.-Prepared collection for online catalog by synthesizing content -Scanned photographs

Salem, Virginia

-Assisted customer’s with their orders and serving them in a timely and friendly manner- Coordinated with other waiters to ensure high levels of customer service-Managed customer payments and balancing large transactions-Assisted staff with maintaining cleanliness in the kitchen and customer seating areas to ensureaccordance with federal, state, and local health standards