Nick Smith Email & Phone Number

Denver, Colorado, United States

At T2M Works, I serve as a Technical Sales Specialist, leveraging deep expertise in the Microsoft ecosystem to drive partnership success and deliver innovative solutions. My role centers on building strategic offers for Microsoft 365 workloads, including Microsoft 365 Copilot, AI Document Automation, Security solutions, and Microsoft Teams, with a focus on empowering clients and driving impactful results.I actively coordinate our engagement in Microsoft partner programs, ensuring T2M Works is recognized as a modern work solutions leader. As a participant in the FastTrack Ready program, I help clients accelerate their journey with Microsoft technologies, delivering seamless support from implementation to adoption.Working closely with Microsoft field teams, I develop and advocate for co-sell opportunities, enhancing our joint go-to-market strategies. Through this collaborative approach, I aim to strengthen T2M Works' role within the Microsoft channel and to continuously advance value-driven solutions that meet diverse client needs.

Denver, Colorado, United States

Recruited to the Microsoft Education team’s customer success group, I focused on building strategic customer relationships, developing governance processes, and influencing cross-functional teams to drive product improvements for education. Promoted to team manager, I led product pre-release validations, community engagement, customer escalations, and initiatives to remove customer blockers.Top Blockers Process: Created and led a process to identify and prioritize product enhancements, advocating to executives for solutions that addressed critical educational needs. Recognized for rapid responses to remote learning demands during the pandemic.Pandemic Transition Support: Developed onboarding resources and fostered a community for IT professionals and educators, driving 750% usage growth in six months and maintaining 600% growth over two years.Peak Usage Program: Prepared engineering teams for high-demand periods, achieving three consecutive outage-free back-to-school seasons and reducing operational costs by optimizing resource allocation.

Greater Denver Area

As part of the Microsoft Teams engineering team, I focused on expanding the adoption of Microsoft Teams as a collaboration platform within higher education. I collaborated closely with cross-functional teams, including product marketing, sales, support, and engineering, to drive strategic growth and awareness, accelerating deployments and usage in the education sector.Strategic Growth Leadership: Developed and executed a targeted adoption strategy that grew Teams usage in higher education from 13,000 to 1.5 million users in two years—a remarkable 5,700% increase.Advocacy for Education: Established a customer feedback loop to identify education-specific needs, which led to critical product enhancements and fostered a stronger understanding of the education vertical within engineering leadership.

Greater Denver Area

As a senior program manager, later promoted to lead the Deployment Success team, I worked to ensure robust, successful deployments of Skype for Business, focusing on real-time collaboration and voice solutions. My role evolved with the product’s transition to online services, where I collaborated with partners to develop and launch managed service offerings.Deployment Operations Framework: Developed a framework for healthy deployments to maintain high-quality voice and video experiences. This framework later became foundational to Microsoft Teams’ quality reviews and telemetry practices.Partner Ecosystem Growth: Enabled over 100 partners to create managed service offerings for Skype for Business and Microsoft Teams, helping shift partners from on-premises consulting to a recurring revenue model for online services.Microsoft Certified Master Program: Played a key role in establishing the Microsoft Certified Master program for voice technologies, developing the certification curriculum and serving as an instructor and exam creator to shape the next generation of Microsoft voice deployment experts.

Denver, Colorado, United States

I began my career at Microsoft as a consultant in Microsoft Consulting Services (MCS), where I specialized in designing and implementing Microsoft Exchange, Office Communications Server, and Microsoft Lync deployments. As a recognized expert in voice solutions, I was frequently sought after for high-impact projects with key customers.Enterprise Consulting Expertise: Provided strategic consulting for multiple Fortune 100 companies, aligning Microsoft technologies with complex business, functional, and user requirements.Standardized Deployment Frameworks: Developed reference architectures and deployment guidelines that enhanced delivery quality and reduced project timelines for MCS engagements, contributing to greater consistency and efficiency across customer projects.

Master Of Business Administration - Mba, Business Administration And Management, General

Working towards my Master of Business Administration degree.

Bachelor Of Science - Bs, Computer Science