With over 20 years of technical program management experience, I am dedicated to driving customer success, fostering innovation, and solving complex challenges that make a meaningful impact. My recent role as Principal Technical Program Manager at Microsoft focused on leading strategic customer relationships, insights, and governance for the Microsoft Education team, where I played a critical role in shaping solutions for educators and institutions worldwide.Throughout my career at Microsoft, I have consistently demonstrated strong cross-functional leadership, business and technical expertise, and a commitment to product innovation and adoption. One of my key achievements includes expanding Microsoft Teams usage in higher education by an impressive 5,700%. By closely collaborating with product engineers, I led initiatives to enhance Teams features rapidly and efficiently. Additionally, I created and managed a top blockers process, advocating for product improvements across multiple engineering teams to ensure customer needs were prioritized.A lifelong learner and passionate customer advocate, I strive to empower those around me and embrace opportunities that foster growth and positive change. I'm excited to leverage my experience and skills as I pursue my next challenge, where I can continue to make a lasting impact.
Listed skills include Microsoft Products, Microsoft Teams, Voice Over Ip, Enterprise Voice, and 4 others.