Benjamin Knight Email & Phone Number

Muskegon, Michigan, United States

• Managing a team of circulation paraprofessionals and a professional librarian
• Providing reader's advisory, reference and technical support services
• Interpreting, implementing and advising about library circulation policy
• Working with the community and exploring for outreach opportunities
• Developing and maintaining nonfiction and reference collection areas
• Building job aids and reference guides for internal and public use

Grand Haven, MI

• Managing a team of reference paraprofessionals
• Providing reader's advisory, reference and technical support services
• Planning and rolling out a one-on-one technology mentoring program
• Supporting the development of makerspace/media lab
• Developing and maintaining both nonfiction and fiction collection areas
• Building job aids and reference guides for internal and public use

Greater Grand Rapids, Michigan Area

• Running daily reports about price discrepancies
• Auditing the sale markdowns and pricing of over $100,000 in merchandise
• Maintaining equipment, including PCs, handhelds, peripherals and point of sale equipment
• Reporting issues with software and hardware
• Piloting 2 pieces of equipment and 2 programs to be rolled out corporation-wide
• Registering and training new employees on systems and equipment

Grand Rapids, MI

• Collecting patron information for distribution of library cards
• Providing front line support for patron questions
• Facilitating the movement of incoming and outgoing library materials
• Contacting patrons about lost items or items missing pieces
• Processing late fines and damage fees
• Working with patrons for computer questions and support

Master'S Degree, Library And Information Science

Bachelor'S Degree, Classical Languages, English