Kristen Taylor, Shrm-Cp Email & Phone Number

Team Leadership and Collaboration: - Working closely with HR business partners, IT, Recruiting and other departments to ensurecohesive HR service delivery. - Coordinating with external vendors and consultants for HRIS-related projects andservices.Process Optimization:- Streamlining HR processes and workflows to improve efficiency and accuracy.- Develop and implementing standard operating procedures (SOPs) for HR operations.- Conduct regular audits to ensure data integrity and compliance with company policiesand legal requirements. HRIS Implementation and Administration: - Leading the implementation of HRIS projects, ensuring alignment with business goals andtimelines.- Administering and maintaining HRIS systems, including data entry, system configurations, anduser access management.- Troubleshooting HRIS issues and provide technical support to end-users.Reporting and Analytics:- Generating and analyzing HR metrics and reports to provide insights and recommendationsto senior management.- Monitoring key HR performance indicators and identify trends or areas for improvement.- Supporting data-driven decision-making by providing timely and accurate HR data.Compliance and Risk Management: - Ensuring HR practices comply with local, state, and federal regulations. - Managing employee records, including sensitive and confidential information, incompliance with data privacy laws.- Overseeing the implementation of HR policies and procedures to mitigate risks.

- Acted as Business Partner to the executive leadership team during CEO transition.- Led strategy for the HR department to refocus goals after an executive restructure while still tactically supporting all facets of the business. - Evaluated and re-negotiated multiple vendor relationships to find opportunities for cost savings to the business.- Created and implemented a standardized rubric for determining annual merit increases and facilitated annual and mid-year performance review cycles. - Managed and mentored HR Generalist and Recruiter.

Dc

-Directed the full employee life cycle for all corporate employees both domestic and international and acted as strategic partner to the SVP, People & Culture for the entire staff.-Designed and executed the biannual performance management cycle for all corporate staff including communications, schedule, training on module and coaching on effective reviewing, completion of proposed budget increases for CSuite review and creation of supporting documentation for merit increases and promotions.-Managed all functions of end of employment experience for voluntary and involuntary termination, including 3 RIFs over 12 months, inclusive of paperwork, company access, severance and separation documentation and exit interviews.-Implemented Learning & Development 12 month program for Director level employees to drive efficiency, optimize for execution, and nurture leadership and emotional intelligence. -Owned full scope of employee engagement from design of recurring survey, creation of schedule, development of internal communications, deployment, analytics and presentation of results and recommendations.

-Managed the transition from Paychex to Rippling on an accelerated timeline, created training materials and led training sessions for employees, and trained the HR team on administrative management of the new system.-Engaged by a housing non-profit with a staff of 47 to rescue a stalled HRIS implementation project.-Completed all implementation modules to accurately transition benefits, payroll, policies, employee profiles, and time and attendance the new HRIS platform in under three months for a successful launch on October 15, 2021.-Supported the internal HR team by hosting 8 training sessions on the Rippling platform prior to launch for managers, administrators, and staff to ensure a smooth employee experience throughout the transition.-Created a User Manual for the HR team detailing critical administrative functions and platform management capabilities.-Oversaw successful processing of semi-monthly payroll from September 30th to June 2022.

Washington

Owned the company strategy and execution of retaining employees, recruiting, onboarding, people development & performance management, employee relations, employee engagement, rewards and recognition, benefits and perks. Built and managed all aspects of the employee life-cycle, which included recruiting, sourcing, interviewing, screening, onboarding, exit interviewing, and terminating employees; employee engagement, employee relations, performance management, career leveling and development, maintaining accurate and consistent employee personnel files and other related HR files and exercised discretion when dealing with information of a sensitive and confidential nature. Led open enrollment & benefits processes, identified & sourced new programs (insurance, 401K, health and wellness, Parental/Fertility support, etc.) and performed benefits administration (claims resolution, leave admin. & change reporting).Developed, recommended and implemented personnel policies and procedures and prepared and maintained handbook on while ensuring compliance with company, legal or regulatory laws; and created various HR standard operating procedures. Wrote HR internal communications to explain policy changes, notify employees of upcoming events & looming deadlines.Managed and measured employee morale and determine methods for improving overall employee satisfaction. Executed payroll for exempt and nonexempt employees, reviewed time tracking and entry and managed PTO and leave.Conducted research & prepared business case for transitioning from HRIS to PEO & executed successful implementation.

Washington D.C. Metro Area

Washington, District Of Columbia

Joined company during a difficult leadership transition and successfully assumed all operationalresponsibilities. Managed a $750,000+ P&L, payroll & benefits, AP and AR. Identified and corrected multiple administrative irregularities to bring company into compliance with all state and federal regulations in within 60 days of joining company. Contributed forward operational thinking to leadership team regarding resource management and business positioning. Developed company rate sheet to standardize bid process. Managed project timelines and budgets to ensure profitability. Conducted regular one-on-one meetings with team members to help achieve individual professional goals, identify problems and improve processes. Managed client relationships as primary point of contact, developed performance metrics and delivered progress reports.

Wonder Bread Factory

I manage a 35,000 square foot shared office space serving more than 600 members, with a team of four while maintaining the general health and operational excellence of the building. We have been at 100% occupancy for 8 months since June 2015. I am responsible for cultivating a community so that our members of small businesses, startups and larger companies, are enabled to create meaningful work in a beautiful and inspiring space.

Wonder Bread Factory

I love my job managing the community, using Salesforce to sell our amazing offices, planning member events and helping coordinate member-run events. I use Zendesk to manage customer feedback. I also work very hands on with resolving operational issues in the building, such as IT or equipment malfunctions all while maintaining top notch customer service.

Wonderbread Factory

Greeting members, answering phones, greeting guests of members and directing them, inputting guests into the security system, receiving and distributing packages and mail, overseeing our location's Zendesk and answering member's questions about maintenance, general IT, and billing.

I am responsible for upholding a high standard of service, training new employees, and running private events while managing small groups of other servers during the private events. During private events, I am also responsible for reconciling the sales and distribution of money to servers who worked with me and for any support staff that worked on the event.

Washington, D.C.

I was responsible for handling day-to-day administrative duties, such as answering phones, filing, drafting correspondence and overseeing overall organization of the office. I assisted curators during guest visits by using TMS to locate and pull artwork from appropriate storage areas; transported artwork throughout the Gallery for purposes of delivery, photography, and research; identified previously unidentified pieces from the Index of American Design by comparing images and artwork to microfiche images. I also used computer programs such as Word, Excel, TMS, and Crystal Reports on a daily basis in order to prepare, organize, and develop data and box lists for everyday tasks in the office.

Saratoga Springs, New York

I was responsible for giving excellent customer service while managing staff. I was also responsible for distributing cash to servers at the end of their shifts and counting and reconciling sales and deposits at the end of the shift, as well as final walk throughs and closing the restaurant at the end of the night.

Loudonville, New York

My responsibilities included identifying, accessioning, and cataloguing a large gift from the Fine Arts Museum of Long Island, managing and keeping up to date the database that was used to organize all of the collection’s information and transporting artwork to buildings around campus for display. I also assisted in restoration projects of small damage to sculptures, cleaning of works that were improperly stored, and installation of works in offices, lobby spaces, and classrooms.

Albany, New York

I was responsible for assisting in research projects, including one that led to the reattribution of two paintings by the artist, Baron Francois Pascal Simon Gerard. Daily, I used The Museum System database to enter new registration information for newly acquired pieces, and updated already existing records, as well as handling day to day office tasks, such as responding to e-mails.

Herkimer, New York

I was responsible for handling day to day office tasks, such as answering phones, typing, filing, organizing office supplies and preparing order lists for supplies. As I was there longer, I was given research projects, and was asked to read briefs for edits.

Bachelor Of Arts (B.A.), History; Creative Arts

Activities and Societies: Siena College Ambassadors, History Club (2007-2009), Assistant to the Curator, Study Abroad Fall 2010 I double.

High School, General

Activities and Societies: Varsity Soccer, Varsity Basketball, Varsity Softball, Student Council, Class Government, National Honor.