Chuck Knowles Email & Phone Number

Healthcare

• Manage testing for healthcare benefits (Product Model/Contracts) and Pricing Mixers for the migration of New York business and members from CS90 to an internal Mainframe system.
• Coordinate end-to-end testing across the Modernized Migration Program which consists of migrating over 100,000 members.
• Interface with over 30 Systems and 12 Projects as part of end-to-end testing (E2E).
• Work closely with Program Managers, System Analyst’s, IT Leads, Vendors and other project and program team members to make sure we are on schedule, have closure on all defects, issues and risks, and mitigation plans or.
• Provide senior test consulting to other Test Program Managers on testing strategies, scope, and leadership across the Commercial Migration Program and Client account.
• Support client projects in both Agile and Waterfall software development lifecycle.

Telecommunications

• Worked closely with Business Process Engineers, Requirements Engineers, Integration Leads and Application Systems Engineers in developing better requirements and to help flush out potential issues early on in the.
• Facilitated SE reviews, track issue/risks, and present deliverables during business requirements reviews (BRR), system requirements reviews (SRR), joint application design (JAD), preliminary and critical design reviews.
• Performed requirements, defect, issue, and risk management for technical baseline.
• Performed root cause analysis (RCA) as needed.
• Worked closely with Project Managers to make sure we have closure on all open issues and risks, and mitigation plans are in place.
• Created Architecture Diagrams (Context Diagrams), Interface Matrix and System Impact List to assist with linking together applications from an end-to-end solution and to show a visual of the overall application impacts.

Insurance/Pharmaceutical/Finance

• Managed full life cycle testing for multiple IGA Cognos Dashboard Executive Reporting projects.
• Created a proposal for a large Telco company for improving efficiency and costs for a 13 state data conversion effort by implementing a solid framework around test automation and establishing governance and strategy.
• Assisted with a proposal for a large Pharmaceutical company for improving overall testing efficiency by implementing a Testing Shared Services model that introduces test services to be shared across the entire.
• Assisted with a Test Assessment for a large Financial Client and identified over 300 findings, which resulted in 29 recommended areas (process, tools, and environment) for improvement.
• Created a project plan and timeline for a multi-phased approach for implementing process improvements based on the assessment findings.

• Assisted with the implementation of a Test Center of Excellence (TCoE) for a large Insurance Client by enhancing and creating new processes to be in line with industry best practices.
• Created procedures, guidelines and templates for defect management, communications, requirements traceability, work product inspections, production readiness, and risk assessment.

IBM Internal Supply Chain

• Managed a business portfolio of software application Test teams, QA Analysts and Systems Engineers with a total recovery over $9 million dollars.
• First-line management responsibility for 14 US employees.
• Provided program management and supervision, including scope, cost, schedule and quality for over 18 applications and 12 projects, with a staff of 45 resources (14 US and 31 Global from Brazil, Mexico, India and China).
• Repeatedly achieved high customer satisfaction (over 95%) within the business portfolio for delivering on time, within budget, and with high quality.
• Managed personnel in regards to performance, business goals, career development, bonuses, promotions, utilization, required training and all other administrative tasks.
• Promoted to first-line manager from within the organization.

IBM Internal Supply Chain

• Managed full lifecycle test for multiple projects including all aspects of scope, cost and schedule.
• Created test plans, test cases, test scripts and test data for multiple test cycles.
• Implemented CMMI process and procedures across projects to achieve a level 5 rating.
• Managed over 21 test resources from Brazil, Japan, France, India, Mexico, China and the US.
• Assigned tasks and updated schedules within MS Project.
• Created and implemented a proposal to improve efficiency in testing that reduced the project duration and increased quality of the application, saving the project over $100,000.