Sharon Sebastian Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka

* Provided in-house training to 50+ new employees in Operations concerning Product and related process* Developed and implemented training course and aids such as reference materials and presentations.* Actively participated in every UAT. * Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employeesDeveloped assessment tools to measure individual learner progress and demonstrate overall program success* Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement

Hsr Layout, Bangalore

* Managed 110+ clients in South Bangalore* Handled complaints, provided appropriate solutions and alternatives to 1000+ clients (pan India) within appropriate timeframes and followed up to achieve resolution which helped increase CSAT score to 94%Coordinated internally with various departments to ensure seamless implementation of new product features or enhancements requested by clients* Leveraged data-driven insights to optimize user downloads and identify trends over time* Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings and less churn.Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions* Conducted periodic user training sessions to support customer understanding and product feature utilization* Delegated tasks to existing support team members to help solve on ground service related issues.* Conducted and participated in city events to promote brand* Handled Google reviews for the company and involved with the product team in implementing new feature requests

Bengaluru Area, India

* Consulted clients on Pre-paid model of hiring* Identified and pursued valuable business opportunities to generate new company revenue.* Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.* Generated revenue close to 4lac.* Build cordial relationship with existing clients to re-generate business* Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment

Bengaluru Area, India

Joined their Metric Fox division to experience International Sales and to learn about the market and customer behavior. I learned consultative selling and acquired lead generation skills

Sahibzada Ajit Singh Nagar District, Punjab, India

Closely worked with the digital marketing team of connect broadband (videocon). Got a first hand experience on their campaigns, how they engage customers through their social media pages and got a clear understanding on how SEO, SEM, PPC, SMM, Affiliate Marketing works completing a successful project here.

Sahibzada Ajit Singh Nagar District, Punjab, India

Tynor helped me mold as a person to corporate work life. Learned interpersonal skills and to be a team player. Assisted Sales Managers achieve their individual targets and develop the territory.

Master Of Business Administration (M.B.A.), Marketing And International Business

Activities and Societies: Debate Team

Bachelor’S Degree, Business Administration And Management, General

Graduated in Business Management