In today's modern business landscape, operations are the backbone of any successful organization. With 10+ years of experience in operations, focusing on people management, inventory control, process improvement, logistics, project management, leadership, and supply chain, I am a highly adaptable and strategic senior manager. I am equipped with a wealth of experience in the beauty industry, leveraging quality control, order fulfillment, warehousing, 3PLs, forecasting, creating purchase orders, tracking industry trends, product development, and working with international suppliers. I am renowned for effectively leading cross-functional teams and driving operational excellence.Additionally, I have a proven track record of streamlining processes and reducing costs while maintaining high levels of customer satisfaction. I am armed with a strong analytical mindset and skilled in identifying opportunities for improvement and implementing innovative solutions to drive business growth. I am highly adept at utilizing data analysis and market research to make accurate forecasts and informed decisions. I have also demonstrated success in collaborating with suppliers from diverse backgrounds and cultures, ensuring smooth communication and efficient procurement processes. More importantly, I am dedicated to delivering exceptional results and exceeding expectations while maintaining a strong focus on customer satisfaction.Notable competencies and highlights of my experience include the following:➝ Oversaw both land and sea shipping, analyzing shipping data (number of packages, ship-to-zip codes, weights, and total spend) to negotiate ground shipping rates and save the company 40% as a Senior Operations and Logistics Manager.➝ Managed transition from in-house order fulfillment to a 3PL, integrating WMS, refining procedures, and coordinating inventory movement.➝ Increased the company's productivity by training 35+ employees to high-quality standards to ensure brand and product knowledge.➝ Achieved success in managing and leading the company's product launch schedule, working cross-functionally with all business units, from product conception to last-mile delivery, ensuring deadlines were met to deliver high-quality products to customers on time.If you are interested in learning more, you can reach me at jessica.knutson01@gmail.com or connect on LinkedIn.Expertise: Strategic Leadership | Operations Management | People Management | Supply Chain Process | Order Fulfilment |Warehouse Management | Inventory Control | Forecasting | Product Development | eCommerce
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Senior Operations & Logistics ManagerPowerplay Retail™ Jan 2022 - Nov 2022Mendota Heights, Minnesota, United StatesDuring my service, I was instrumental in collaborating with cross-functional teams, including procurement, sales, and finance, to align operational goals with overall business objectives and optimize processes to increase efficiency and reduce costs. I improved operational quality and efficiency by reducing inconsistencies and developing systems for billing invoices and expense reports.Furthermore, I was successful in negotiating contracts for more advantageous terms to reduce budgetary expenditures.My other duties and accomplishments include:➝ Implemented strategic plans for optimizing supply chain processes, reducing costs by 1.5% and improving efficiency by 20%.➝ Managed end-to-end operations and logistics for a company handling 60+ annual import shipments and 5000+ SKUs.➝ Executed transportation optimization strategies, resulting in a 40% reduction in transportation costs and improved delivery times. -
Operations Manager | Powerplay DirectPowerplay Retail™ Apr 2021 - Jan 2022Mendota Heights, Minnesota, United StatesAs an Operations Manager, I directed and supervised daily operations, overseeing a team of 6 and ensuring Amazon Seller Central operational processes run smoothly. I streamlined workflows, increased productivity, and enhanced performance by implementing standardized operating procedures (SOPs). Moreover, I developed a culture of continuous improvement by encouraging team members to contribute ideas, implement process enhancements, and drive operational excellence in order to achieve greater levels of productivity and efficiency.My other duties and accomplishments include:➝ Improved Amazon channel responsiveness, trained team members, and guided them to achieve optimal results.➝ Streamlined processes while reducing risks and storing information to predict performance trends.
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Senior Operations ManagerSigma Beauty Sep 2017 - Apr 2021Greater Minneapolis-St. Paul AreaIn this position, I headed daily business-to-consumer operations and offered leadership support to the business-to-business department. I managed international suppliers, overseeing product conception, communication, purchase orders, and logistics coordination. In addition, I coordinated special events and promotions (including price changes) as part of product life cycle management.My other duties and accomplishments include:➝ Contributed to the brand's store launch on Amazon and managed Seller Central account to optimize product listings.➝ Collaborated daily with brand owners, executives, and departments to create product launches, discuss strategy, and address issues.➝ Balanced multiple projects effectively and successfully in a demanding and ever-changing environment with tight deadlines➝ Instrumental in maintaining composure in challenging circumstances and putting others at ease in those circumstances.➝ Implemented 2021-2023 product launch calendars, tracked trends, and suggested enhancements while producing high-quality work.➝ Supervised and maintained an inventory value in excess of $30 million while directing the inventory strategy for the brand.➝ Analyzed industry sales trends and demand drivers to generate accurate forecast data for the brand's $20M+ annual revenue.➝ Led 17 product launches in 2020, achieving 13% direct brand revenue growth through product timelines and go-to-market strategy.➝ Developed and partnered on 20+ new products annually, supporting global expansion and brand expansion. -
Operations ManagerSigma Beauty Feb 2014 - Sep 2017Greater Minneapolis-St. Paul AreaDuring my tenure, I employed strategic leadership in leading 30+ members, managers, and supervisors across the department and third-party logistics. I participated in cross-company collaborations regarding project timelines, product launches, and product demands. Additionally, I served as the gatekeeper for product knowledge, inventory levels, product sell-through/demand, and sales analytics.My other duties and accomplishments include:➝ Oversaw production, manufacturing, warehouse, logistics, import or export, and supply chain functions for business operations.➝ Established quality control standards and procedures for continuous improvement, resulting in a 35% increase in overall output.
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Inventory ManagerSigma Beauty May 2012 - Feb 2014Greater Minneapolis-St. Paul AreaI oversaw the Quality Assurance, Packaging, and Shipping divisions, checked stock levels, and placed restocking orders. I worked in conjunction with internal teams to enhance outputs in order to fulfill demand as well as supply requirements. I ensured adequate product inventory for all distribution channels and the ability to meet customers' direct demand. I also implemented the company's first warehouse management system and reduced product out-of-stock by 30% for 400+ SKUs.
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ManagerAbercrombie & Fitch Jan 2011 - May 2012Greater Minneapolis-St. Paul Area
Jessica Knutson Education Details
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Marketing, Minor In Business Administration
Frequently Asked Questions about Jessica Knutson
What is Jessica Knutson's role at the current company?
Jessica Knutson's current role is Senior Operations & Logistics Manager: Driving Operational Excellence & Maximizing Efficiency for Global Organizations.
What schools did Jessica Knutson attend?
Jessica Knutson attended Minnesota State University, Mankato.
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Jessica Knutson
Director Government Affairs And Public Policy At Be The Match Operated By The National Marrow Donor ProgramMinneapolis, Mn -
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Jessica Knutson
Greater Minneapolis-St. Paul Area2umn.edu, bestbuy.com -
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