President/Ceo
Metro Credit Union
Recruited to engineer broad-based change management strategies, with emphasis on establishing corporate vision and improving business development, finance, and operational functions. Hired key personnel and created 5-year strategic plan (including mission/vision statement, organization/departmental plans, HR, customer service, and performance management components) in conjunction with executive team. Spearheaded transformation of organization that lacked formal strategic plan/vision, adequate facilities, uniform policies/procedures, HR structure, or viable marketing function.Oversaw 150 employees,4 direct reports, and multiple functions that included investments, marketing, IT/e-commerce, customer service, HR/training, and operations for 7 facilities of 30,000-member, $185 million asset credit union.