Michael Seonghoon Goh Email & Phone Number

일본 가나가와현

1. Food delivery service project2. Lead, manage and develop teammates3. Operational excellence - Understand Overall Performance(KPI)4. CSAT analysis5. Translate English-Japanese

Tokyo

1. To handle operations such as customer support, community management, knowledge base2. Responsible for Japan, Korea, South East Asia wherein contracts with 3 individual external vendors are supporting the daily tasks3. Oversee customer support tasks handled by supporting vendor4. Decide on escalated tickets where agents are unable to judge themselves5..

Tokyo, Japan

1 Works at same as Hyatt Global Contact Centre in Japan – reorganization to external partner2 Promoted from Reservation Sales associate to Quality Analyst3 Measure accuracy reservation, no errors, no escalations - To keep 99.9% accuracy every month4 Focusing Net Promotor Score (NPS) Hysat/Medallia5 Report accuracy and NPS to management team both weekly and.

Chiyoda-Ku Tokyo

Hyatt Hotels and Resorts in Tokyo Office - GCC Japan1 Works at Hyatt Global Contact Centre where ASPAC office in Japan.2 Assisting numerous guests who possess Hyatt Gold Passport membership Tier3 Reserve Hyatt Properties all around the world using inbound phone, Email and Fax4 Handle customer’s complaints, requests effectively

Nagasaki, Japan

Universal Workers is one of the Tour company where located at Nagasaki City. Our Company offers to visitors about Hashima tour service. We serve visitors who come from anywhere. I offered international service for using multi language such as English, Korean and Japanese. When international customers visit in our place, I am in charge of English or Korean.

Gangnam-gu, Seoul, Korea

AVIS Korea is one of the leading car rental companies in the world. It is a strong and truly global brand. AVIS Korea established from 1988, keeps trying harder to provide customers with the popular, low mileage vehicles and execellent service they expect and deserve.Worldwide, the Avis system almost 20 million customers annually in over 174 countries and.

Fort Lee, NJ

MKTV (Ch. 73, Ch. 532, & Ch. 261) was established in 1993, with initial business philosophy of providing an encountering platform between Korean-American community and mainstream America. MKTV has now become the largest Korean broadcasting leader in the East Coast, covering New York, New Jersey, Connecticut and even parts of Pennsylvania.Achievement to.

Jongro-gu, Seoul, Korea

Hub City of Asian Culture Project, administered by the national government of Korea, is the single largest cultural project in the history of the nation. The Project aims to forge cultural ties and establish a forum of exchange with not only the various countries of Asia but also all around the world, and enhance the overall quality of life of Koreans by.

Broadcast Engineering

Communication Arts