Kobalakirusnan Thangarajoo Email & Phone Number

• COPC Customer Experience Standard, Version 7.0 certified performance leader. Lean Six Sigma Green Belt completion.• Consistent performance delivery across multiple support scopes which cover support modalities such as, inbound, outbound, email, chat, forum, and offline support.• 4 consecutive years of successful COPC certification for business.• Maintaining good long-term relationships with the clients, building trust and to potentially gaining more business from the clients.• Financial assessments and manage healthy gross margin.• Work with all cross functional teams such as QA, WFM, Trainers and Recruitments in achieving client's key performance index.• Work closely with internal teams and clients on business process improvement, to improve users, customers, and clients experience.• Creating Career Development Plan for employees. Coached, guided and developed skills required for employees to progress in their career. Successfully developed multiple subject matter expert, Team Leaders, and Senior Team Leader roles.