Koby Johnson Email & Phone Number

Oklahoma, United States

Oklahoma City, Oklahoma Area

• Manage shop managers in top-performing shops in Oklahoma City and Tulsa.• Budget and order for multiple locations. Track and manage bonuses and payroll.Assign raises for multiple shops based on performance.• Schedule staff with minimal payroll, using employees from all locations for maximum coverage.• Establish sales goals, motivated employees to reach and exceed goals. Achieved distinction of being the top performing location out of nine countries.• Hold weekly meetings with shop managers to insure KPIs (Key Performance Indicators) were being met by Managers and all Smile Guides.

Oklahoma City, Oklahoma Area

• Coach and develop Store Managers as well as the Director of Customer Relations that oversee our 7 retail store locations and all online fulfillment.• Create sales goals, policies and procedures, training strategies, evaluations, bonus structures, and all other aspects of running brick and mortar locations for the company.• Manage and dial into labor hours versus store revenue to maximize profitability.• Create visual merchandising strategies each quarter to promote sales and create a better overall customer experience

Oklahoma City, Oklahoma Area

• Recruit, interview, hire and retain staff per store staffing plans • Train and coach management and associates on the sales floor to help build sales, enhance customer experience, and grow associates skill set. • Perform in depth performance evaluations on all managers and associates every 6 months to continue development and growth• Manage and oversee In Store Merchandise Manager on Visual Updates (product layout and placement) to ensure the Work Load team is following all company guidelines and standards• Fulfill all manager department of responsibility tasks to ensure the store is running smoothly and efficiently and that all daily, weekly, quarterly and yearly sales goals are being met• Maintain KPIs (Key Performance Indicators) that are greatly above company standards• Create friendly and competitive contests for store associates/managers to increase KPIs (Key Performance Indicators) which ultimately helps increase stores revenue. These contests also helped helped lead my team to have the 5th highest overall Customer Experience in the company for the first quarter of the fiscal year• Within my first month as Store Manager my store was selected as store of the month of region. This was due to increased sales versus last year sales and goal numbers, operational standards, loss prevention standards and Visual standards.

Tulsa, Oklahoma Area

• Responsible for managing and supporting a team of 6 site coordinators , serving as primary program staff supervisor and educational expert• Developed individualized intervention plans for all students at each program site in portfolio and acted as the educational steward for those plans• Served as administrative liaison to school principals and district staff, ensuring strong partnerships at each program site• Acted as the quality assurance officer, ensuring RP programs at each school are consistent, high quality, and impactful• Conducted and managed the training of new volunteers within the region• Managed and cultivated a portfolio of community partners that strengthened Reading Partners’ outreach efforts

Detroit

• Served 1,700 hours of community and national service• Guided and managed a team of 10 Corps Members through their year of service• Ensured Corps Members were following intervention schedules to achieve proper dosage for increase in student academics• Facilitated weekly team meetings to inform corps members on updates, check on goals, plan service events, and praise team for successes• Held monthly check- ins with corps members to address their concerns, track progress, 1 on 1 coaching, and provide constructive feedback on teamwork and leadership within team • Worked to maintain positive and successful relationships with school staff and service partners

Santa Rosa, Ca

• Served 1,700 hours of community and national service• Provided private instruction to individual and small groups of students to improve academic performance and behaviors• Led a class of 23 3rd graders in an educational enriched after school program• Built in depth, structured, lesson plans for individual and small group tutoring, as well as after school programming• Maintained records of student’s assessment results, progress, feedback, and school performance• Provided feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence in students/created and enforced behavior management plans

Greater Los Angeles Area

Recruited candidates to be on MTV Reality TV shows